Ue Vang | Page 31

Oil and calibration Oil change and sensor calibration after windshield replacement. Service stall excellent and timely. Oil service seems a little high but all auto chec Oil change and sensor calibration after windshield replacement. Service stall excellent and timely. Oil service seems a little high but all auto checks performed, car wash and synthetics involved I shouldn’t be to surprised More

by Go Verified Customer Verified Customer

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Great people, honest work, very expensive. I had a great experience when my Outback was due for 100k mile service. Peng Lee helped me understand why the services were necessary and hooked me up I had a great experience when my Outback was due for 100k mile service. Peng Lee helped me understand why the services were necessary and hooked me up with a loaner car, at no charge to me. The service is great and they actually know how to do the work. I value the integrity Subaru employees have. I never feel like their trying to sell me something I don't want or need. The flip side of this coin is that they're pretty expensive compared to non dealers. But I feel the trade off is worth the price I paid. Now my Outback is set for another 100k miles. More

by rschaefer Verified Customer Verified Customer

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Ue Vang - Professional I have not been to a dealer before that discouraged me from buying a product. My husband said I needed new tires; the pros at Subaru said no. I have not been to a dealer before that discouraged me from buying a product. My husband said I needed new tires; the pros at Subaru said no. More

by KBURAGLIO Verified Customer Verified Customer

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Great service. Great service and very friendly staff. Everyone is so nice. My wife and I love the new building and especially the new waiting area. We will keep co Great service and very friendly staff. Everyone is so nice. My wife and I love the new building and especially the new waiting area. We will keep coming back. More

by jetfan26 Verified Customer Verified Customer

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Oul change, battery check Ue Vang went out if his way to ask the manager to replace my battery at no charge due to the fact that it was the second battery that went bad in a sh Ue Vang went out if his way to ask the manager to replace my battery at no charge due to the fact that it was the second battery that went bad in a short time. I appreciate them for their customer service. More

by bkv1967 Verified Customer Verified Customer

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Disappointed When I ask the agent about my 15% Costco Membership discount I was discouraged by saying it is not much help only about $4 or something like that and When I ask the agent about my 15% Costco Membership discount I was discouraged by saying it is not much help only about $4 or something like that and also I wait longer than I was expected. Not sure how I saw couple of people of customers who checked in after I was done before mine was done. More

by merga0084 Verified Customer Verified Customer

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Very pleased Great attitudes, very pleasant and timely with service. The service cost are very competitive. I’ve come to trust their work. They only do what’s need Great attitudes, very pleasant and timely with service. The service cost are very competitive. I’ve come to trust their work. They only do what’s needed. More

by mark Verified Customer Verified Customer

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we brought our legacy in for an oil change We asked Ue Vang to check on a window not rolling up and he had them to a hard reset for free and I had looked for a coupon for the visit, but couldn' We asked Ue Vang to check on a window not rolling up and he had them to a hard reset for free and I had looked for a coupon for the visit, but couldn't find one so he gave a discount. he was very accommodating. More

by JHANSON4 Verified Customer Verified Customer

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Oil change They were very prompt and courteous. They told me my vehicle would be ready in one hour and it was ready in 50 minutes. They explained everything th They were very prompt and courteous. They told me my vehicle would be ready in one hour and it was ready in 50 minutes. They explained everything they did and what they checked. More

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Oil Change I came in for the second oil change on my new vehicle. Everything was done quickly. They were unable to wash my car & did not vacuum or clean my floor I came in for the second oil change on my new vehicle. Everything was done quickly. They were unable to wash my car & did not vacuum or clean my floor mats. I have a service plan, so oil change was supposed to be no charge. I told the associate this at the beginning because financing had warned me that service may not remember and try to charge me. Sure enough, as I was leaving, the bill was charged to me & I had to remind them again to remove the charge, as I'm already paying $800 per year for the service fee. It's frustrating that I'm paying so much for service fees on a brand new vehicle & there isn't a system in their accounting/billing/xxx software to catch so that I won't be charged for services. Ue did change it once I requested the second time, however it was an additional hassle that slowed down my service. I wish this process was a little smoother. More

by kristin918 Verified Customer Verified Customer

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