Valencia Wallace

The dealership had lots of cars, good salesman and very respectful of their customers. Dustin was very nice and was a very good salesman and we like him a lot. respectful of their customers. Dustin was very nice and was a very good salesman and we like him a lot. More

by JKEHOE1 Verified Customer Verified Customer

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The sales experience was awesome. We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when we bought it and have nxylon put on the exterior only to get to our appointment and be told they had no xylon. Haven't had any in weeks. More

by BRAEMER Verified Customer Verified Customer

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The service I received while purchasing my vehicle was exceptional. I didn't feel pressure or coercion from my salesman. I felt very much at ease and confident that I was making a safe and feasible purc exceptional. I didn't feel pressure or coercion from my salesman. I felt very much at ease and confident that I was making a safe and feasible purchase. I would recommend Russ Darrow to anyone looking to purchase an automobile. They make you feel at home there. A VERY PLEASANT EXPERIENCE. Hats off to Mr..Sherman Thompson. He really made buying my truck a joy. He made me smile often while I was at the dealership. Keep moving forward guys. You're doing an awesome job! More

by WILLIAMGUNN66 Verified Customer Verified Customer

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Very caring atmosphere my salesperson was outside as if she was waiting for me, love it, I was very impressed with her convenience n her ability to get me a deal, and it paid off for me in a surprising wa she was waiting for me, love it, I was very impressed with her convenience n her ability to get me a deal, and it paid off for me in a surprising way, I will be sending her as many people as possible, Thank you, a sell begins with a wonderful salesperson. More

by HELIVES4U25 Verified Customer Verified Customer

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Bernardo was extremely helpful and willing to work with me on pricing. He was very flexible when plans changed and helped me get into my preferred car. However, financial department proved to be difficult me on pricing. He was very flexible when plans changed and helped me get into my preferred car. However, financial department proved to be difficult to work with. I waited a long time to even make a payment, and when I finally cashed my check, they realized they had miss billed me. More

by ALICIAMANDERSON16 Verified Customer Verified Customer

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We have always had a good experience with Russ Darrow Kia . I really love my Kia and they made it so I was able to purchase it. . I really love my Kia and they made it so I was able to purchase it. More

by DGWETZEL Verified Customer Verified Customer

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I initially worked with Jordan, who was very kind and bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't want to be there. If he earned a commission on the sale, I sincerely hope it was minimal. We also dealt with Dan, who seemed more focused on pushing the sale than actually listening to our concerns. Before purchasing the vehicle, we specifically raised concerns with Kenny, Dan, and an older manager (whose name we unfortunately didn’t get) about potential issues with the control arms and/or ball joints. The manager assured us that a technician would "check it out" before finalizing the sale. When we returned, the car did sound better, which gave us the impression it had been serviced. However, just a few miles after purchase, the clunking noise came back. We immediately contacted the dealership, but neither Kenny nor Dan returned our calls. We had purchased a warranty, but the issue wasn’t covered. When service was finally scheduled, the dealership placed the blame on my friend, despite the fact that we had flagged this concern prior to buying the vehicle. Now, the car is in the shop for repairs — two ball joints, one control arm, and new suspension springs — and my friend is stuck paying out of pocket for labor, which is well over $400. The dealership offered to cover the parts only, claiming they had already deemed the car “drivable,” and are now calling this offer a “good Samaritan” gesture. The car itself (not a Kia) looked nice, but the experience with this dealership has completely ruined the Russ Darrow brand for me. Between the lack of follow-through, poor communication, and zero accountability, I would never recommend purchasing from a Russ Darrow dealership again, and I certainly won’t be returning. More

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Was show multiple cars way over budget only to eventually settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED one that day. More

by BISCUIT112811 Verified Customer Verified Customer

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Being from the industry my goal was to make this process easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my experience that much more enjoyable. Valencia explained my paperwork thoroughly and was very patient with me with my pending gap documents. 10 out of 10 experience. More

by Blessed Verified Customer Verified Customer

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This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking. He was pleasant and made sure that my new Seltos was taken care of to my liking. More

by LENANDJAN Verified Customer Verified Customer

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