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124 Reviews
Write a ReviewDealership Experience
7 yrs, 4 mos
Industry Experience
7 yrs, 4 mos
Specialties & Trainings
Presidents Club Member
124 Reviews of Valencia Wallace
September 04, 2025
The dealership had lots of cars, good salesman and very respectful of their customers. Dustin was very nice and was a very good salesman and we like him a lot. respectful of their customers. Dustin was very nice and was a very good salesman and we like him a lot. More
by JKEHOE1
Verified CustomerOther Employees Tagged: Dustin Elmer
August 25, 2025
The sales experience was awesome. We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when we bought it and have nxylon put on the exterior only to get to our appointment and be told they had no xylon. Haven't had any in weeks. More
by BRAEMER
Other Employees Tagged: Sarena Hansen
August 19, 2025
The service I received while purchasing my vehicle was exceptional. I didn't feel pressure or coercion from my salesman. I felt very much at ease and confident that I was making a safe and feasible purc exceptional. I didn't feel pressure or coercion from my salesman. I felt very much at ease and confident that I was making a safe and feasible purchase. I would recommend Russ Darrow to anyone looking to purchase an automobile. They make you feel at home there. A VERY PLEASANT EXPERIENCE. Hats off to Mr..Sherman Thompson. He really made buying my truck a joy. He made me smile often while I was at the dealership. Keep moving forward guys. You're doing an awesome job! More
by WILLIAMGUNN66
Other Employees Tagged: Sherman Thompson
August 17, 2025
Very caring atmosphere my salesperson was outside as if she was waiting for me, love it, I was very impressed with her convenience n her ability to get me a deal, and it paid off for me in a surprising wa she was waiting for me, love it, I was very impressed with her convenience n her ability to get me a deal, and it paid off for me in a surprising way, I will be sending her as many people as possible, Thank you, a sell begins with a wonderful salesperson. More
by HELIVES4U25
Other Employees Tagged: Brianna Holbrook, Sazare Cunningham
August 10, 2025
Bernardo was extremely helpful and willing to work with me on pricing. He was very flexible when plans changed and helped me get into my preferred car. However, financial department proved to be difficult me on pricing. He was very flexible when plans changed and helped me get into my preferred car. However, financial department proved to be difficult to work with. I waited a long time to even make a payment, and when I finally cashed my check, they realized they had miss billed me. More
by ALICIAMANDERSON16
Other Employees Tagged: Bernardo Solano
July 31, 2025
We have always had a good experience with Russ Darrow Kia . I really love my Kia and they made it so I was able to purchase it. . I really love my Kia and they made it so I was able to purchase it. More
by DGWETZEL
Other Employees Tagged: Kenneth Bell
July 17, 2025
Was show multiple cars way over budget only to eventually settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED one that day. More
by BISCUIT112811
Other Employees Tagged: Sarena Hansen
July 17, 2025
Being from the industry my goal was to make this process easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my experience that much more enjoyable. Valencia explained my paperwork thoroughly and was very patient with me with my pending gap documents. 10 out of 10 experience. More
by Blessed
Other Employees Tagged: Sazare Cunningham
July 01, 2025
This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking. He was pleasant and made sure that my new Seltos was taken care of to my liking. More
by LENANDJAN
Other Employees Tagged: Bernardo Solano, Sarena Hansen, Connor Sawyer , Grayson Ludovicus
June 30, 2025
Great service, everyone was very helpful and kind. The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run sm The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run smoothly and as a team. I thank you all again for making the financing of a new vehicle a great experience. Dogan was very knowledgeable and really took the time to make sure that we were good with understanding everything about the loan and all of the warranties on the vehicle. More
by jaquetiabuie
Other Employees Tagged: Sherman Thompson, Dogan Gregory III
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