Valeria Ricoy | Page 3

This is a new vehicle. At the time of purchase, the second key was missing. I was promised a replacement key. After severel moths and mutiple follow ups with multiple emplo At the time of purchase, the second key was missing. I was promised a replacement key. After severel moths and mutiple follow ups with multiple employees, no replacement key was ever provided. The car was not starting. I requested to bring the car in after jump starting it, but could not get an appointment. Finally the car required towing as it could no longer be jump started. Both primary and secondary batteries were dead. The vehicle was not assessed for 4 days and the battery not replaced for over one week. Multiple calls to the dealership went unanswered, as in nobody picking the phone up! When speaking to someone, youa re promised a call back that never happens. When I finally picked up the car yesterday, I requested to speak with the general manager who had already left for the day. Spoke to the sales manager. Her answer was unsetteling:" We sell the cars, we don't make them." I arranged for the vehicle to be towed to the dealership thru Jeep roadside assistance. I ended up having to pay for the towing. The battery replacement was done under warranty, but they refused to reimburse me for the cost of getting the undrivable vehicle into their shop for warranty work. We are now 24 hours later and have not yet received a call back from the general manager as I requested. Don't know if this is the way Jeep treats it customers or is it only this dealership. Very dissatisfied with my experience. More

by jjr Verified Customer Verified Customer

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They have the best team in Florida high five everyone, and thank you for your time❤️👍 and thank you for your time❤️👍 More

by GLENYS Verified Customer Verified Customer

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Great experience, my second jeep from there. Federico and Allison are very knowledgeable and made my time there smooth. My pleasure doing business with Hollywood Chrysler jeep. Thank you Federico and Allison are very knowledgeable and made my time there smooth. My pleasure doing business with Hollywood Chrysler jeep. Thank you More

by tutitaty Verified Customer Verified Customer

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Great experience! !! Everyone was super helpful!!!! Extremely happy with my new vehicle! It was absolutely painless and I have left the dealership very happy !! Everyone was super helpful!!!! Extremely happy with my new vehicle! It was absolutely painless and I have left the dealership very happy More

by kathymartinez2631 Verified Customer Verified Customer

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Very pleased with salesman Francesco’s service. 10/10 would absolutely recommend him. He was awesome! 10/10 would absolutely recommend him. He was awesome! More

by sdaleo0315 Verified Customer Verified Customer

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new car detailing not well done. Sales process was fine as was the financial person. Sales process was fine as was the financial person. More

by rjo07 Verified Customer Verified Customer

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I was told the Jeep would be shipped immediately after payment. After payment I was told 3 weeks. That wasn’t what I was promised so a Christmas gift was ruined. Now they are not returning $51,000. Today payment. After payment I was told 3 weeks. That wasn’t what I was promised so a Christmas gift was ruined. Now they are not returning $51,000. Today I will turn to Social Media and make sure no one else gets into a deal with these guys. Horrible experience. More

by phaedrus949 Verified Customer Verified Customer

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Outstanding customer service! I had the best car buying experience. I love my new Jeep! I had the best car buying experience. I love my new Jeep! More

by mhidalgo1 Verified Customer Verified Customer

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Mike R in sales was amazing, as was Alan in finance. They got me my dream car and were honest and completely transparent. I won’t go any where else to buy a vehicle! Also Evan the manager made sure to g They got me my dream car and were honest and completely transparent. I won’t go any where else to buy a vehicle! Also Evan the manager made sure to give me the best price. BEST DEALERSHIP WVER More

by jena.carr96 Verified Customer Verified Customer

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Great service and happy faces as always at Hollywood Chrysler Jeep. I will never go anywhere else Chrysler Jeep. I will never go anywhere else More

by DSOUZA66 Verified Customer Verified Customer

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