Valerie Rich | Page 15

Awesome Customer Service We lost our keys and had to get a new one made. Val made the process as painless as possible and because of it I will always go back there. We lost our keys and had to get a new one made. Val made the process as painless as possible and because of it I will always go back there. More

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maintenance I was at wilde for my detailed car wash and some other maintenance. Ms Valerie Rich did a fantastic job to make sure everything works perfect for me. I was at wilde for my detailed car wash and some other maintenance. Ms Valerie Rich did a fantastic job to make sure everything works perfect for me. before handing my car back she make sure few times that i am satisfied with the service. me and my husband had a really great experienced here back in 2014 with Leticia Acosta. we always happy with their service. More

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Great Service My transmission went out and Tony Hernandez made it easy for me, from helping me sort through my warranty, to authorizing a courtesy car, to coordinat My transmission went out and Tony Hernandez made it easy for me, from helping me sort through my warranty, to authorizing a courtesy car, to coordinating the repair of my car, to keeping me up to date on the progress of the repairs. He helped turn a terrible situation into little more than an inconvenience. I would definitely recommend Wilde for service to anyone. More

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Great Service My Honda Civic was recently detailed at Wilde. After they detailed it, we found a tear by the air conditioning vent. They were willing to repair the t My Honda Civic was recently detailed at Wilde. After they detailed it, we found a tear by the air conditioning vent. They were willing to repair the tear at no cost to us and in a timely manner (I got to Wilde at 8am and the car was done by 1pm, on a very busy day). Very happy with the service I received from Valerie. More

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Val is fantastic! I've been in to Wilde a couple of times to have my new Fit outfitted with accessories. Val has always been on top of it. She always let me know what I've been in to Wilde a couple of times to have my new Fit outfitted with accessories. Val has always been on top of it. She always let me know what was going on and was very friendly and helpful through the check-in/check-out process. More

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Val is amazing! We brought our truck in for some work and found out that it needed more work than we expected. Val went above and beyond in helping us. She kept us We brought our truck in for some work and found out that it needed more work than we expected. Val went above and beyond in helping us. She kept us informed as to what was happening with our truck multiple times during the day and was genuinely concerned. We were also in constant contact with Ben while he was working on the truck. We were so appreciative of that. We would never have gotten the customer service she gave us some place else. Thank you Val and Ben!! Pete and Sharon Krull More

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Customer Service and Dealerships Carring Atmosphere I believe the only thing any of us can control is are ATTITUDE. Everyone... I'm literally saying everyone rides for the brand and clearly has set cust I believe the only thing any of us can control is are ATTITUDE. Everyone... I'm literally saying everyone rides for the brand and clearly has set customer performance standards. I purchased this vehicle from this Dealership mostly because of the PEOPLE. Your Staff and their commitment for customer service lead the way! Reputation for honesty, integrity and character for always trying to do the right thing. I believe these characteristics are the moral fiber of the industry and strong company core values. Big difference between money and quality. Each and every one of you ride for the BRAND! Next time I here the word car...dealer....broke down....they told me......who much..... I will think of WILDE East Towne Honda. Special Kudos and a hug for Tony Hernandez, Valerie Rich, Nick, Tom, Pete, and Peter... Please keep in mind I'm not a spring chicken anymore, and it seems my hairline keeps moving backwards and gravity seems to be getting stronger. P.S Spring Chicken... If you can catch one in a open field, your a rare bird. Ladies and Gentlemen I really did feel like I was at home, and so easy to due business with each and everyone of you. Gratefully- I was blown away! More

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Professional, competent, personal service. Every time. On my 2 visits to the service dept. Valerie Rich has served as adviser. I am confident in her knowledge. I respect her professionalism. She has gone On my 2 visits to the service dept. Valerie Rich has served as adviser. I am confident in her knowledge. I respect her professionalism. She has gone out of her way to help me understand details of keeping my beloved CR-V healthy and happy. I value her assistance. She has dealt competently and thoroughly and with patience worthy of commendations. She is clearly a good match for "us". I know that I can trust her, the service department, the entire Wilde Dealership to respectfully treat me, provide the service that is necessary and make sure we are safe on the road. Please take the time to recognize Valerie as a great team member and asset to your department. And yes, I have and will continue to recommend Wilde to friends and family. I dealt with your competition for years and felt good about it, and look I live 2 miles from their base. But Wilde won me over even though you are 16 miles one way. Thanks again for Valerie. I look forward to many years with her as our adviser. More

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09 Odyssey drives like new! You need to clone service rep Valerie R. I had noisy steering pump; but that was only the beginning of my issues. When they do that free alignment c You need to clone service rep Valerie R. I had noisy steering pump; but that was only the beginning of my issues. When they do that free alignment check right there in front of you, mine was messed up twice within just a few weeks. Finally they found the problem with a bad axle, which messed up the brakes, which messed up the alignment. Glad they found it before I messed up new tires that have only 7,000 miles on them. Long story short Val made sure that axle was paid for by Honda because I had used certified van. She made sure that steering pump was covered by Honda because of service bulletin. My steering had been slow and mushy for so long I didn't know how it was supposed to feel. With 98,000 on it now, I hope to get another 98,000 out of it. Drives like new! Thanks Val! More

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Best Honda Dealer and Service EVER I have a 2004 CRV that I love. This auto is aging but still running very well. I live in Illinois and have had minor service done at other dealers w I have a 2004 CRV that I love. This auto is aging but still running very well. I live in Illinois and have had minor service done at other dealers where the experiences can be rated as just so-so. I never felt as if my patronage was truly valued. My daughter lives in Sun Prairie and recently bought a new CRV at East Towne Honda. She was so enthusiastic about the service and personnel that when my air conditioning went out, I decided to get a 'second opinion' from East Towne. Was I in for a pleasant surprise! My service writer, Val Rich, was incredibly knowledgeable and most pleasant. She took the time to explain the process and kept me very informed along the way. Due to the efficiency of this staff, my car was ready as promised with phone calls from Val along the way advising of status. My search for a dealer that values me as a customer and treats me with courtesy and care is over. I'll be certain to bring all of my maintenance to East Towne and when the day comes to replace my vehicle, I'll be purchasing my next Honda there. More

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