Vanco Eftimov | Page 2

Best buying car experience Best experience ever , staff made me fill completely satisfied . Since I visited dealership they treat me with respect with profesionsl manor. Price a Best experience ever , staff made me fill completely satisfied . Since I visited dealership they treat me with respect with profesionsl manor. Price and delivery was smooth, Thanks again to Vanco More

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Overall, a wonderful experience David Otero was low-key, very professional and the price negotiation took about 5 minutes. They gave me a fair price for my trade-in and I took home David Otero was low-key, very professional and the price negotiation took about 5 minutes. They gave me a fair price for my trade-in and I took home the new Honda Pilot and left my trade-in with them the same day. Overall, a pleasurable experience. More

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What a deal - ER I have enjoyed leasing many Hondas from VIP over the past 10 years. The sales team respects the customer's goals and accomodates them very well....wit I have enjoyed leasing many Hondas from VIP over the past 10 years. The sales team respects the customer's goals and accomodates them very well....within reason of course. The Sales person coordinates smoothly with the other dealership functions (finance, administration, etc.) for a pleasant purchasing experience every time. Drew Thompson More

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Great buying experience....couldn't have gone any better Huge thank you to Jose and the staff at VIP Honda. They truly went above and beyond to accommodate me and my family and our hectic schedule. Jose made Huge thank you to Jose and the staff at VIP Honda. They truly went above and beyond to accommodate me and my family and our hectic schedule. Jose made sure I was out before the time I needed to be and everything was 100% ready for me when I showed up to pick up my new Odyssey. From Jose to Vanco to Alex as well as Gilbert, everyone went above and beyond to assist in making my experience as smooth and pain free as possible. I would definitely recommend Jose to all my friends and family!!! Keep up the great work guys and thank you again from ny entire family!!! More

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Stellar Service An overall excellent experience. From the initial contact with Mark the sales consultant, straight through to meeting the GM himself, Mr. Jakubowski. An overall excellent experience. From the initial contact with Mark the sales consultant, straight through to meeting the GM himself, Mr. Jakubowski. Everyone was just great. Looking forward to my service appointment. More

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Worst Customer Experience ever!! I had worst customer experience ever with this guy - Vanco. Pathetic sense of courtesy for customers and I wonder how can he be considered as Sales Co I had worst customer experience ever with this guy - Vanco. Pathetic sense of courtesy for customers and I wonder how can he be considered as Sales Consultant. I was looking for an SUV car and I already had the model in my mind. When I visited the showroom, this guy met in a very cold and rude way. Further I told him that I already know the car that I am looking for and I am just looking for a quote from them. That's it and this guy started talking in disgusting manner as if he doesnt even want to give a quote. When I asked him the price that he has in offering, he mentioned the MSRP. Further I asked him that what's the total amount that I will have to pay inclusive of taxes, etc. and he replied that he doesn't remember and there is no calculator in his brain. I can do the maths myself. How can someone be so rude to a customer!!! I just left the store immediately with worst ever experience. Management must really look into these low standard so called sales consultants who don't have basic courtesy to deal with customers. More

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Stay Away I came in to check on pricing for a new purchase. I got a price and told him I wanted to think about it. He got pretty annoyed with me that I wasn't b I came in to check on pricing for a new purchase. I got a price and told him I wanted to think about it. He got pretty annoyed with me that I wasn't buying that same day. He was mad that the salespeople had spent time on me, but I wanted to think before buying. I never said that I was going to buy that day. More

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The Very Best CWe were weary by the time we arrived at VIP Honda. We had been tossed around by other dealerships and our heads were spinning. My 22 year old car h CWe were weary by the time we arrived at VIP Honda. We had been tossed around by other dealerships and our heads were spinning. My 22 year old car had just died and I was new to the car game. Janet Ghazouani turned a bad experience into a great one with her caring expertise and warm non aggressive manner. She worked with us until we reached a point on our ownwhere we were comfortable and ready to buy. I would recommend her and VIP HONDA AS ONE OF THE BEST !! More

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Worst dealership ever!!!! They lie and play tricks!!! So I did some research before going to this dealership. I saw many reviews said they won't honor online prices and they will play tricks like, when yo So I did some research before going to this dealership. I saw many reviews said they won't honor online prices and they will play tricks like, when you walk in the dealership, they will say "the car you quoted was JUST sold out and we have a similar one but with more features so it would cost you a bit more ONLY...etc". So I got my online quote, which was pretty good, and went to the dealership. When I walked in, I told them I was looking for George and the sales man David asked me to wait. 10-15 minutes later he came back and said he will take care of me instead of George. So I gave him the quote I got from VIP and he said he had the car and will show it to me. He asked us to wait so he will pull up the car. 10 minutes later we saw the car and he asked us to get in and take a look. So here's when the trick begins! He sat in and point at the screen and said, "look, we have a problem, everything in this car is exactly what you want, except one thing, this car has a navigation". I said I don't need it and I just want my quoted EX-L model without the navigation. He then started the trick I saw on the Internet, "we just sold the car you quoted and we have this car here with the exact color and features you like." I asked him how did he get the key for this car if the car i wanted JUST sold out. He said he accidently had the key for this car in his pocket!? I asked how much it is and he gave me a quote that's $3000 more than my original quote!? I laughed and said no and was ready to leave. He then immediately said he will have the car I quoted shipped to their dealership next week and wanted me to put in a deposit!!? I was so mad at their tricks so i said if you want me to buy it here, you will need to give me a price lower than the original quote. Of course he went in and asked the manager and after 15 minutes, Vanco finally came out of the office and said they already had the best price on the quote and to negotiate again doesn't make sense!? Ok, so I just said thank you and I walked away. I went to an other dealership 2 days later and I got the car I like at a even lower price and the sale person there made it extremely comfortable to buy my new car. VIP Honda is definitely the worst dealership I have ever been to and I will NEVER go back again. Don't be tricked by the 5 stars reviews that were obviously written by VIP honda!! More

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I just bought a mini van and after looking around several Honda dealers in the tri-state area, I finally walked into VIP Honda. The first time me and my wife went in there, they gave me a great deal on what Honda dealers in the tri-state area, I finally walked into VIP Honda. The first time me and my wife went in there, they gave me a great deal on what I wanted to buy but I thought I could find better and walked out. After a couple of weeks in the market, I realized that VIP Honda was the best. Their people, their process and their price - cannot beat them. My sales person was a really nice and friendly gentleman by the name of Roman Alpin. He welcomed us into the showroom and gave us all the information that we needed to make our decision. Very kind and understanding man. In addition to car negotiation, he would also indulge in small personal talk about family values, his own life etc. Very refreshing, especially cause no one does it these days. Very friendly family atmosphere. I would definitely recommend Roman to any prospective buyer that walks into this showroom. The sales manager on duty was Vanco Eftimov - a tough negotiator. I had no issues with him. Seemed like a very straightforward and sincere person. If he was negotiating with me hard, that is because it is his job. Dealerships have to make a profit just like everyone else, in order to stay in business. He gave me a good deal and I am not just speculating. I know from shopping around a lot that I got a good deal and I have Vanco to thank also. Juan Saldivar was the finance guy/business manager - again no issues. He seemed like a nice person, just like everyone else there. If people don't need add-on charges during the buying process they have to be wary. For example, dealerships will try to sell you their extended warranty and if you don't want it, make sure you keep your eyes open and decline it. Such things usually sneak in during the loan paperwork so please watch out. I wouldn't blame the dealership if they want to sell you something. They are not trying to rip you off - they are trying to make their money and if you don't want them to make it off of you, please be careful. Now comes the best part - I just interacted with Adam Kuczynski [The General Manager] about 3 hours ago [Tuesday]. He was simply awesome - extremely professional guy and very helpful. Here's why - On Monday, I bought my van and drove it home while my wife drove our older car back. It was dark by the time I parked my van in my driveway. I left it there because I was not planning on driving it until Thursday [because of personal reasons]. Me and my wife had to go somewhere and we left the new car on my driveway and drove off in the old car. When we came back in some time [45 or more minutes later] I pulled up behind the van and my headlights shone on a big ding on the left hand side of the van! Needless to say, this was a big shock. I just made the second biggest purchase in my life and I see a huge dent on it. I had no clue how it happened - was it in the dealership during the detailing, did I not check properly before I drove off, or did it happen on my driveway, caused by some vandal? It definitely did not happen on my way back. I would've known if someone rear-ended me. Unfortunately I will never know. The next day I drove into the dealership and since Roman and Vanco were off duty, I was introduced to Adam. Like a good leader does, he immediately took charge, walked to the van to check out the damage, called his guys if they knew something and after confirmation that no one had seen anything unusual, he said he would take care of it for me. I was blown away by his professionalism and demeanor. He gave me the benefit of doubt and said that he was not interested in fault finding or blame game - since I was a customer and I just drove away the car a day before, he said he would get it fixed at no cost...all out of goodwill. He also gave me a new loaner van. While I truly have no idea how the ding happened, he could have clearly shown me the door saying "you should've seen before driving off the car" or "we have nothing to do with it", "sorry cant help" but NO. He chose to listen, he trusted that I was speaking the truth and he decided to help us out. Now that deserves a 5 Star rating. I walked into VIP Honda because they have really high Google reviews [that is what I trust, not the dealer rater reviews]. I know now that these guys have good reviews for a reason. I would highly recommend VIP Honda to any customer looking to buy or lease a Honda. Thank you VIP Honda family - you really made me feel like a VIP! I wish you more success in your business. More

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