Vanessa Dean
Vanessa Dean at Pearson Nissan Of Ocala
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Vanessa Dean | Page 2

Service Advisor

Pearson Nissan Of Ocala

2060 SW College Road
Ocala, FL 34471

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4.7
94 Reviews
4.7

94 Reviews

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94 Reviews of Vanessa Dean

March 13, 2024

Dealership Rating
Employee Rating

Vanessa was very knowledgeable and helpful! Has passion for what she does. I was very pleased with my service More

by CBURANDT2JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2024

Pearson Nissan Of Ocala responded

We're so glad to know that Vanessa's knowledge and passion made a positive impact on your experience at Pearson Nissan of Ocala. Thanks for the great review!

March 10, 2024

Dealership Rating
Employee Rating

Vanessa Dean is exceptional with everything, Service , attention to detail, trust worthy. She has given us peace of mind every time I service my vehicle. What a wonderful asset to the Nissan Dealership to More

by ANGEL_ARROYO
Recommend Dealer
No
Mar 11, 2024

Pearson Nissan Of Ocala responded

Angel, it's great to see your positive feedback about Vanessa. We're glad that her exceptional service and attention to detail have given you peace of mind during each visit. If there are any other ways we can improve or earn your five-star rating in the future, please don't hesitate to reach out. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

March 08, 2024

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Employee Rating

Very friendly and clean but extremely expensive. I like using the dealership but can't justify a $123 oil change and tire rotation. More

by KLPLATT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2024

Pearson Nissan Of Ocala responded

Thank you for the review. We strive to provide excellent service at a competitive rate. Your feedback is appreciated and will be taken into consideration as we work to continually improve the experiences our customers have with us. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Nia Orona - Owner Loyalty Manager - (352) 622-4111

March 03, 2024

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The overall customer service was excellent, everyone was pleasant and nice. They also know what they are talking about as far as experience. A little pricey if you ask me. I am all about service and there More

by SHENAYKELLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Ziegaus, Cristina Rosario , Don't remember my associate name but she was great

Mar 04, 2024

Pearson Nissan Of Ocala responded

Shenay, we appreciate your feedback and are glad to know you found our team at Pearson Nissan of Ocala knowledgeable and pleasant. We're always looking for ways to improve the customer experience, so thank you for sharing your thoughts on a loyalty program!

February 28, 2024

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Employee Rating

I brought my car for a cluncking noise and they harassed me to trade in my car. I said no and then they gave me back my car telling me the transmission was messed up and needed to be replaced. 4 different p More

by SCORTEZ1822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 01, 2024

Pearson Nissan Of Ocala responded

We're sorry to hear about your experience. We'd like to understand more about what happened here and see how we can assist with any outstanding issues regarding your vehicle service needs or concerns from your recent visits. Please reach out at a time convenient for you. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

February 26, 2024

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Employee Rating

Vanessa and nate were amazing. Very professional and helpful towards making me happy with my services and purchase. More

by LOGANCARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate, Edgar

Feb 26, 2024

Pearson Nissan Of Ocala responded

We're glad to know that Vanessa and Nate were able to provide you with a satisfying experience at Pearson Nissan of Ocala. We look forward to serving you again! Safe travels!

February 25, 2024

Dealership Rating
Employee Rating

Vanessa was friendly and knowledgeable. I was dreading coming in as my last experience entailed pushy sales. When my car was on its way to the garage, I spent time with Nate looking at use More

by TRUSSORIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nate D

Feb 26, 2024

Pearson Nissan Of Ocala responded

We're so glad to read that you had a positive experience with us! It's great to know our team was able to provide the friendly and knowledgeable service we strive for. We encourage you to update your star rating to better reflect your recent experience. If there are any questions or further assistance needed, don't hesitate to reach out. Thank you! - Pearson Nissan of Ocala

February 18, 2024

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Employee Rating

It is a big pricing compare with other places but customer service is good! Service was fast but unfortunately the car wash was broken. More

by GABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Pearson Nissan Of Ocala responded

Gaby, thanks for your feedback! We're glad to know you found our service at Pearson Nissan of Ocala fast and satisfactory. Sorry about the car wash - we'll make sure it's up and running next time you visit us!

February 15, 2024

Dealership Rating
Employee Rating

I purchased a dashboard holder for my cell phone in Your parts department and took it to the service area after they had already taken my car for the oil change. They installed it for me free of charge and More

by SHIRLEYL123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2024

Pearson Nissan Of Ocala responded

Shirley, we're delighted to know that Vanessa and the rest of our team at Pearson Nissan of Ocala were able to provide you with excellent service. We appreciate your loyalty and look forward to seeing you again next time!

February 07, 2024

Dealership Rating
Employee Rating

Súper buen servicio y súper amable con sus clientes y te contesta preguntas que tengas More

by MALEO_25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clayton Elliott

Feb 07, 2024

Pearson Nissan Of Ocala responded

¡Gracias por la amable reseña! ¡Esperamos su próxima visita con nosotros! - Pearson Nissan of Ocala

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