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Vanessa Lozano
Vanessa Lozano at Corwin Ford of Tri-Cities

Vanessa Lozano

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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3.8
11 Reviews
3.8

11 Reviews

Write a Review

11 Reviews of Vanessa Lozano

January 02, 2026

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Employee Rating

Didnt listen to me about what the truck was doing had to take it to legacy ford to get it fixed right More

by billybrockcreekln79
Recommend Dealer
No

Other Employees Tagged: Vanessa Lozano

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Jan 08, 2026

Corwin Ford of Tri-Cities responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Billy, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Angela Hancock, Service Manager

December 21, 2025

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Employee Rating

All right Done I'm done, the experience was all right, this survey is annoying Done More

by TAKTEACH
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Lozano

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Dec 21, 2025

Corwin Ford of Tri-Cities responded

Thank you for choosing Corwin Ford of Tri-Cities. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Angela Hancock, Service Manager

December 11, 2025

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Employee Rating

Not overly enthusiastic about the dealership but the service department and quick lube is excellent. More

by romad2009
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Lozano

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Dec 11, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Angela Hancock, Service Manager

December 01, 2025

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Employee Rating

Their process of doing business is poor. I previously had a Subaru and the experience with them was much smoother. I’ll be purchasing another Subaru in the future based on vehicle safety and More

by erice.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Doug Butler

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Dec 02, 2025

Corwin Ford of Tri-Cities responded

Erice, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Angela Hancock, Service Manager

November 18, 2025

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Employee Rating

Scheduling with Vanessa was easy, parts showed up when they were supposed to and the repairs were don't in one day More

by mjz5257
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Lozano

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Nov 18, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Angela Hancock, Service Manager

November 16, 2025

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Employee Rating

Yeah no! ! Airbag light one… Was told I needed to replace both my airbag module and seat module . Which was done already. I told them I needed them Calibrated More

by jcarrillo8807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 17, 2025

Corwin Ford of Tri-Cities responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Angela Hancock, Service Manager

October 11, 2025

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Employee Rating

I appreciate everything Vanessa and Corwin Ford did for me! They gave great customer service! More

by JMM26US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 12, 2025

Corwin Ford of Tri-Cities responded

Thank you for choosing Corwin Ford of Tri-Cities. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Angela Hancock, Service Manager

September 17, 2025

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Employee Rating

They were very helpful and kept me informed on what was going on with my care. More

by Flossie747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Sep 17, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

September 08, 2025

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Employee Rating

Very unprofessional too chaotic no communication to the customer no updates, not very educated on the recalls department More

by Cool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Noah Benavides, Demetrio Castaneda, Josue Alvarez, Cristian Mendez

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Sep 08, 2025

Corwin Ford of Tri-Cities responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Angela Hancock, Service Manager

August 30, 2025

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Employee Rating

I was told my warranty covered an issue. After I returned for a repair I was then told the basic warranty didn’t cover it, but the extended warranty I pay extra for did, but it would cost $1 More

by KAZDAK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Sep 04, 2025

Corwin Ford of Tri-Cities responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Angela Hancock, Service Manager

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