Verlyn Barnes

I rarely leave reviews, but my experience with this dealership has been extremely disappointing. First, I was never contacted when my permanent tags were ready. I called multiple times, and each tim dealership has been extremely disappointing. First, I was never contacted when my permanent tags were ready. I called multiple times, and each time the receptionist brushed me off, telling me to just “wait for a letter in the mail.” When my temporary tags were about to expire, I went in person—only to find out my tags had been sitting there the entire time. I let that go, but recently I received an incredibly unprofessional email from the General Manager threatening legal action for something I wasn’t even aware of. The email looked like a scam, so I called the dealership directly. Once connected to the GM, he aggressively told me I had been “avoiding his calls for weeks.” When I asked him to verify the number he was using, it turned out he had been calling the wrong one. If he truly believed I was ignoring him for weeks, why did I only receive one email today? That doesn’t add up and feels extremely unprofessional. On top of that, the issue itself was not my responsibility—it was because the bank hadn’t sent them the title for my traded-in vehicle. Instead of handling it properly, the GM told me I needed to track down the title myself—something the bank lost, not me—and demanded I call him back that same day. This entire process has been frustrating, aggressive, and stressful. From being ignored by the receptionist, to discovering my tags were mishandled, to being falsely accused of dodging calls and receiving a threatening email from management, I cannot recommend this dealership to anyone. Buyers beware: once they sell you a car, the customer service stops. More

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Verlyn Barnes and the team is the very best! Excellent awesome 💯 Thank you Mr. Verlyn Barnes Outstanding! Stephen and Deirdre Excellent awesome 💯 Thank you Mr. Verlyn Barnes Outstanding! Stephen and Deirdre More

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Waited over 3 hrs. Granted, they were busy, due to spring break, but I was never told I’d have that long of a wait. I told them NOT to take my car thru the car wash. Th Granted, they were busy, due to spring break, but I was never told I’d have that long of a wait. I told them NOT to take my car thru the car wash. They didn’t listen…they took it thru the wash. It was WRITTEN on my slip, not to wash it. When it was finally finished, I drove all the way back home, to Harford county and notice they didn’t put a new sticker on the windshield, telling next maintenance. I drove all the way back to the dealership to get a new sticker and all I got was a simple, “sorry”….no “Can I give you an accesory, of your choice, for free?” Absolutely NOTHING was offered. I dread when it comes time for an oil change or tire rotation, knowing I have to go to Jerry’s and hope I don’t deal with more nonsense and poor customer service. More

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I was met with a pleasant experience from the staff the moment I arrived byHenry Jones and others. moment I arrived byHenry Jones and others. More

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We bought our car at Jerry’s and had an informed, attentive and nice sales person. We get service on our car at Jerry’s - easy to schedule online, options to wait or not, and maintenance is explained attentive and nice sales person. We get service on our car at Jerry’s - easy to schedule online, options to wait or not, and maintenance is explained clearly. They are a busy dealership yet I find staff courteous. I highly recommend Jerry’s. More

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Paul made buying a car very easy. He is very knowledgeable and very friendly. I will definitely recommend my family and friends to purchase a car from him. He is very knowledgeable and very friendly. I will definitely recommend my family and friends to purchase a car from him. More

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Jerry Toyota is the best excellent customer service I would recommend everyone to stop into Jerry Toyota on Belair road. would recommend everyone to stop into Jerry Toyota on Belair road. More

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Bought several cars from Jerry’s Toyota. Never had any problems with them. If I need to get another car it will be from you. Never had any problems with them. If I need to get another car it will be from you. More

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What a great experience with whole dealership. They look like they really care for the people that work there and their customers They look like they really care for the people that work there and their customers More

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Love that Dealership very professional and informative. I really like their services. Thanks again Toyota! I really like their services. Thanks again Toyota! More

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