Vern Chao | Page 3
Service Advisor
Downtown Toyota-Subaru of Oakland
4145 Broadway Auto Row
Oakland, CA 94611
478 Reviews
Write a Review478 Reviews of Vern Chao
May 31, 2023
Dropped in randomly and was able to get service immediately for a Check Engine Light. It was quickly diagnosed and I received the car back earlier than promised. immediately for a Check Engine Light. It was quickly diagnosed and I received the car back earlier than promised. More
Other Employees Tagged: Kevin Goh
May 31, 2023
The service here is terrible. They go on break while helping you without saying anything or passing you to an associate. They refuse simple services like an oil change on a Satu They go on break while helping you without saying anything or passing you to an associate. They refuse simple services like an oil change on a Saturday. They are glued to their phone - I caught one on instagram after he told me he’d be with me in a minute. The worst is that after I was left waiting by a guy on break, I told his associate I couldn’t wait for him to return and he quoted me $270 more for the same job. These guys are lazy and they are crooks. More
May 28, 2023
They were very helpful, resourceful, and had good communication. I definitely would recommend them to others. communication. I definitely would recommend them to others. More
Other Employees Tagged: Samuel De La Pena, Bryce Benett, Bryan Robertson
May 14, 2023
None of your sales people new any of the features of the car. The car was not charged when I went to pick up the car. I had to find a charger with only range of 15 miles. I left the car over a week, and I h car. The car was not charged when I went to pick up the car. I had to find a charger with only range of 15 miles. I left the car over a week, and I had to call with an update on its repairs. You can see that Toyota is a Japanese Company run by poor service America business values. Take your money and give poor service after the sale. Car was not cleaned like I asked for when I pick up also . More
Other Employees Tagged: Kevin Goh, Samuel De La Pena, Bryce Benett, Quincy Green, Abdul Ferozi, Marlon Brown
May 14, 2023
I like that I’m not pushed into unnecessary repairs. It’s very convenient to schedule service, and it is nice to see the same people every time I come there. It’s very convenient to schedule service, and it is nice to see the same people every time I come there. More
May 09, 2023
I appreciate the staff working with me even though it took a while to get my keys made took a while to get my keys made More
Other Employees Tagged: Brandon Hocter, Kevin Goh, Daniel Pena-Marquez, Joe n
May 08, 2023
Definitivamente recomiendo el servicio de Daniel y su equipo de mantenimiento de autos hacen un trabajo excelente estoy muy conforme con su trabajo y me siento contenta de haber encontrado ese lugar. Tam equipo de mantenimiento de autos hacen un trabajo excelente estoy muy conforme con su trabajo y me siento contenta de haber encontrado ese lugar. También recuerdo que mi carro tenía unos rayones y ellos lo pulieron por que ya no los tiene muchas gracias Daniel y su equipo y gracias por la amabilidad, volveré y les digo a mis amigos que es un perfecto lugar para comprar carro nuevo. More
Other Employees Tagged: Brandon Hocter, Kevin Goh, Samuel De La Pena, Daniel Pena-Marquez, Patrick Learned, Bryce Benett, Joe n, Bryan Robertson
April 29, 2023
Vern is always good to work with and feel like I’m getting the best service. getting the best service. More
Other Employees Tagged: Bryce Benett