Vernon West

Extremely dishonest and deceptive sales and finance departments. Switched pricing 3 times even at the point of a final deal the night before my scheduled pick up. Never honored my approved price and t departments. Switched pricing 3 times even at the point of a final deal the night before my scheduled pick up. Never honored my approved price and tried to bully me into paying more and to finance with gm. went to another dealer and got my vehicle for less with no problems. More

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01/2026 Was not high pressure. My Salesperson and F and I were very helpful in the price negotiations and financing. Was very pleased. Especially that I was not handcuffed all day My Salesperson and F and I were very helpful in the price negotiations and financing. Was very pleased. Especially that I was not handcuffed all day to the dealership like so many other Stores in Florida. Overall a very please experience. More

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In December 2024, I purchased a new Buick envision it was a gray car and the customer service at the dealership with the GM, Jason the finance manager Jason and Maren helped on the other end at the desk. We’ a gray car and the customer service at the dealership with the GM, Jason the finance manager Jason and Maren helped on the other end at the desk. We’re just awesome. Again I went back last week and traded in my envision and got a brand new Yukon. The customer service was just as good if not better and they are just the sweetest kindest people and the dealership is always very clean and they have made the car by process for the second time easy. More

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Deceptive sales practices and downright dishonest! Jason Butera - Finance Manager Vernon West - Sales Manager Jason Pike - General Manager After I agreed on the price of a used vehicle, Orange Jason Butera - Finance Manager Vernon West - Sales Manager Jason Pike - General Manager After I agreed on the price of a used vehicle, Orange Buick used every opportunity to increase its profit in ways that are unethical or harmful to the buyer: - Refused to take a check for the entire cost of the car - Mandated partial payment on a credit card, then charged a credit card surcharge -Added $899 dealer fee -Added $1,200 Global Appearance fee -Overcharged for registration and sales tax... then refused to refund the money After ALL of that, Orange Buick charged the following UNDISCLOSED FEES: $ 85.00 Consolidated Services of Indiana Fee 104.90 Courier Fees (FedEx & Services) 30.00 Temporary Registration Fees (2 Temp Plates) 95.00 ACH Electronic Filing Fee 300.00 Out-of-State Title Services DLR Fee More

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Very happy with my overall experience with your dealership but still waiting for my other key fob. I have heard nothing for over a week at this point. I was promised my second key fob and if the dealership but still waiting for my other key fob. I have heard nothing for over a week at this point. I was promised my second key fob and if the previous owner isn't responding I still need a second fob. I would appreciate someone following up on this. I love my Bronco and would have given Seth 5 stars other than the key fob issue. More

by susan35 Verified Customer Verified Customer

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Everyone involved was very professional and helpful. Will do business again when I’m ready to upgrade Will do business again when I’m ready to upgrade More

by Juggie23 Verified Customer Verified Customer

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This dealership is always a great experience From sales to service it is all exceptional 👌 to service it is all exceptional 👌 More

by wreese4 Verified Customer Verified Customer

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nice people easy to deal with - service department was very nice and knowledgeable -they do what they say very nice and knowledgeable -they do what they say More

by tony Verified Customer Verified Customer

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Marrisa and the OB team worked together to get me the deal I wanted and provide information to help me decide. deal I wanted and provide information to help me decide. More

by athenawize Verified Customer Verified Customer

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Everyone was friendly and knowledgeable. The best part was upfront pricing and a smooth easy sales process. The best part was upfront pricing and a smooth easy sales process. More

by holmesmc Verified Customer Verified Customer

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