Vianey Rodriguez | Page 19

SummaryIn 20 years of owning used vehicles, this is the Summary In 20 years of owning used vehicles, this is the first time EVER I did not recieve a call with an estimate of repairs prior to service. Summary In 20 years of owning used vehicles, this is the first time EVER I did not recieve a call with an estimate of repairs prior to service. Full I had a battery replaced under warranty which had failed the night before. The previous charge to buy and install that now failed battery was $120, which was done at your location. It cost $175 to replace the battery under warranty due to labor costs which included cleaning acid off bolts, cables, and terminals (along with replacing some of these if necessary). So even though the battery I bought and had installed from your dealership failed and leaked you end up charging me full price for all labor under a warranty repair. And even if that is not negotiable this is the issue I have: I called and talked to service department to explain failed battery and parts department to verify battery had 30 month replacement warranty. I told them vehicle would arrive via tow at 1pm. That is the only communication I had with anyone until I got a call to pick up the vehicle. No call with an estimate of the cost of repair. In 20 years of getting service to vehicles, which is more often than some as I've never had a new vehicle, this is the first time I have never been given a call of repair estimate. I don't know if the technician realized they did not call me with an estimate, but it should have been apparent when sitting with the cashier and Vianey handed me the bill and I voiced my surprise. I said I thought it was a warranty repair and then after her explanation I said that is alot for labor just to replace a battery. Anyway, I'm sure this is a rarity as it has not occurred previously at your location. All the best. More

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Excellent service from an excellent service team. Always greeted with a smile !!!! No other dealership I'd trust my truck with greeted with a smile !!!! No other dealership I'd trust my truck with More

by michael.carter0 Verified Customer Verified Customer

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It took longer than normal to change my oil this time. I didnt get my paperwork when i left. didnt get my paperwork when i left. More

by JOANN.PATTERSON1981 Verified Customer Verified Customer

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I always receive great service. My vehicle is always out in a timely manner. Wonder place and people! in a timely manner. Wonder place and people! More

by LACITATE13 Verified Customer Verified Customer

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service was fantastic as always! we are always helped with a smile and speed! you have a great staff!! with a smile and speed! you have a great staff!! More

by JAMESTICE48 Verified Customer Verified Customer

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Great place to buy a car, and would go back again for another and for repairs another and for repairs More

by ADAM688 Verified Customer Verified Customer

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Very fast and great job on fixing a unknown problem I had going on. Thanks to a great service department going on. Thanks to a great service department More

by Cokecolanut Verified Customer Verified Customer

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I like to get in there and get out when is my time to go in, in, More

by JIMMYGOING07 Verified Customer Verified Customer

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Everyone was really nice the facility very clean they had me in and out quick I was there to get a oil change and tire rotation me in and out quick I was there to get a oil change and tire rotation More

by TAMIJACKSON333 Verified Customer Verified Customer

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They provided excellent service, my vehicle was delivered ahead of schedule they solved all my issues. The person who gave me ride home. Was professional and courteous. delivered ahead of schedule they solved all my issues. The person who gave me ride home. Was professional and courteous. More

by w.jaques Verified Customer Verified Customer

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