Vic Tran

The dealership is phenomenal! ! They helped us from beginning to the very end!! The best. Lawrence Randolph was the best ever as he helped my son who was a first time car buyer thr ! They helped us from beginning to the very end!! The best. Lawrence Randolph was the best ever as he helped my son who was a first time car buyer through the process. He answered all our questions and was very very knowledgeable on the brand. He introduced us to a few folks who were also awesome. General Sales Manager Hugh Robb was also awesome and did a great job making us feel very comfortable throughout the process. Lawrence and Hugh have made us a Hennessey Lexus of Gwinnett family for life!!!! The best dealership I have worked with!!! More

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After going to another Lexus dealership, I ended up at Hennessy Lexus of Gwinnett. I did purchase a 2023 Lexus RX350. It was not all bad (hence 2 stars); however, it was absolutely not an excellent purcha Hennessy Lexus of Gwinnett. I did purchase a 2023 Lexus RX350. It was not all bad (hence 2 stars); however, it was absolutely not an excellent purchasing experience overall. There was poor communication and some less than forthcoming tactics just to get the sell. Among other things, one gripe I have is that I was never told I would receive only one key until the car arrived and I had to ask where my second key was (EVERY new car I’ve purchased has two keys); the salesman claimed another key would be available in a month or two and there would a message in the car advising the key is available?? I was charged for nitrogen but I’m not certain nitrogen was added since there aren’t green valves stems that normally indicate nitrogen. The power trunk kick sensor is not properly working, which I mentioned to the salesman as I reviewed the car when I picked it up, but he blew it off as it being temperamental. Well the issue is still happening and now I need to take the car in, but I’ll probably go to another dealership for service since I don’t trust what they do/say now. It is true this dealership tries to tack on thousands of dollars of add-ons, but you can have them removed. For instance, the finance manager tried to lie and tell me I had to pay for some type of gps/lojack tracking device since it was already installed based on the dealership having theft issues, but my car hadn’t even arrived from manufacturing yet. Lexus doesn’t add that, the dealership does, so I pushed back and had it taken off. As for other add ons, I didn’t get any of that. With ceramic coating and window tint, you can literally go down the street to EZ Auto Spa and have all that done with exceptional service and quality at a lower price. Based on my experience, I would not recommend this dealership. More

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Max is the ONLY sales professional I will ever work with! I’ve had the chance to purchase two quality Lexus vehicles and with both I received top notch service with no pressure, a great deal and a ride that I’ve had the chance to purchase two quality Lexus vehicles and with both I received top notch service with no pressure, a great deal and a ride that turns heads! Thanks Max and thanks Hennessy Lexus Gwinnett!! I’ll be back for my next one!! More

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