Victor Burgos | Page 18

Steering wheel heater poorly designed. Steering wheel heater is disappointing. It does not get very warm. We were told this is how it is supposed to work. I believe this Service Dept di Steering wheel heater is disappointing. It does not get very warm. We were told this is how it is supposed to work. I believe this Service Dept did the best it could. This is a poor design by Infinity. It may seem like a minor issue but on every other car we drove the heater was much warmer. Unfortunately we did not drive an Infinity with this option before purchased. We assumed it would work as well as or better than the others. To be honest we would not have purchased this car if we knew this is how the heater worked. More

by RCB Verified Customer Verified Customer

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Great service from initial call to pickup. Too notch. Rated 4 for price but to be fair I don’t believe that they’re more expensive than other dealers. Highly rated from initial call to pickup. Too notch. Rated 4 for price but to be fair I don’t believe that they’re more expensive than other dealers. Highly rated. More

by KEARNEK Verified Customer Verified Customer

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Very helpful staff, trusted work The service team always looks out for whats best for the vehicle, but is never pushy. I went in for an oil change on a busy Saturday morning and they The service team always looks out for whats best for the vehicle, but is never pushy. I went in for an oil change on a busy Saturday morning and they let me know my tires were in bad shape (which i already knew). They worked up a resonable quote on the spot and worked me into the schedule to get it done that day. I didnt have to wait long, but they found me a rental car anyways so i could run errands. Very accommodating! More

by Bbbhhh2016 Verified Customer Verified Customer

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Excellent service!!! The dealership is beautiful , clean, all the staff was very helpful! Easy right off highway Bought an SUV!!! Can’t wait to pick it up on Saturday. The dealership is beautiful , clean, all the staff was very helpful! Easy right off highway Bought an SUV!!! Can’t wait to pick it up on Saturday. More

by SUE3a Verified Customer Verified Customer

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Seamless experience. From my first spotting the awesome QX50 on display at the mall all went like clockwork. I textied Josh in the internet department for info. From tha From my first spotting the awesome QX50 on display at the mall all went like clockwork. I textied Josh in the internet department for info. From that exchange I decided to go the dealer for more information. Apon arrival Josh introduced me to Henry in sales who then introduced me to Danny. Together they put a fantastic deal together that I couldn’t pass up. From finance to the staff in the service department they are all very nice and friendly. Beautiful clean facility. More

by 189chev Verified Customer Verified Customer

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Honest and great service every time! I have been very pleased with infinity of Nashua. The service team is accommodating and pleasant to deal with. I definitely recommend this dealership I have been very pleased with infinity of Nashua. The service team is accommodating and pleasant to deal with. I definitely recommend this dealership to anyone looking to purchase a new or used infinity. More

by thornefamilynh Verified Customer Verified Customer

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Great Service Great service. Accommodating and expeditious. They were able to fit me right into schedule on short notice and I was on my way home in an hour. Great service. Accommodating and expeditious. They were able to fit me right into schedule on short notice and I was on my way home in an hour. More

by patrickeason Verified Customer Verified Customer

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Scheduled oil change but did not receive I made an appointment for an oil change. I even discussed with Victor when I got there about getting one. Waited an hour he said everything was good I made an appointment for an oil change. I even discussed with Victor when I got there about getting one. Waited an hour he said everything was good and I was all set to go. After leaving I noticed the window sticker was never changed, my car was saying “service was due” and he never gave me any paper work. I returned and said it doesn’t seem like I got an oil change... victor said “that’s wierd” and told me to wait for him to look into it. He returned and said the oil was never changed your car was only “serviced” today. He said you don’t need an oil change and explained some people do it every 5k miles but you can do every 10k. If I didn’t want an oil change then I wouldn’t have scheduled an oil change and sat there for over an hour. I feel like he was trying to deceive me and let me leave thinking an oil change was done. I think it should have been my choice if I wanted it done or not... I feel like because it was my second complimentary service (because I bought a certified preowned) he took it apron himself to say I didn’t need one but if I were paying out of pocket there would have been no problem getting the oil change I expected. I didn’t cause a scene I only said why would you send me on my way thinking I got an oil change but really none was done and left it at that but since you asked for my opinion here is. More

by nicole5932 Verified Customer Verified Customer

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Classic "used car" experience This dealership is going downhill fast. I began a relationship with them in 2009. Finest car I ever bought. Service impeccable. Of late, I needed This dealership is going downhill fast. I began a relationship with them in 2009. Finest car I ever bought. Service impeccable. Of late, I needed some headlight work on that same vehicle. The service rep tried to charge me $100 over the actual price to get the work done - I had to verify it over the internet. Oh and OMG, the number of texts and voicemails I got to "confirm the appointment..." I also had other services performed and I felt like I had to negotiate with the service rep over everything. Undaunted, I brought my wife back to the dealership to buy a CPO used vehicle. The sales rep was ok, the "Finance" guy an absolute nightmare. Disgraceful in the way that he treated us. Worth a novel for a later time. Now I sit here 3 days later, I have no record of the transaction, I got no owners manual (later corrected but I had to ask for it), no registration even though I paid $499 for "dealer prep" and registration. My wife is afraid to bring her vehicle back for service. Be very very careful when approaching this dealership. I will not return. More

by GJOHNSON1234 Verified Customer Verified Customer

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Infiniti of Nashua are fantastic. These guys, one and all are top notch. If you want to be taken care of, trust those that do it, then Infiniti of Nashua is the best around!!! These guys, one and all are top notch. If you want to be taken care of, trust those that do it, then Infiniti of Nashua is the best around!!! More

by tomkirk37 Verified Customer Verified Customer

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