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Victor Lacuata

Overview Reviews (75) Inventory (125)

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Victor Lacuata

Victor Lacuata | Page 3

Service Manager

Lexus Monterey Peninsula

1721 Del Monte Boulevard
Seaside, CA 93955

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4.7

75 Reviews

Overview Reviews (75) Inventory (125)

4.7

75 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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75 Reviews of Victor Lacuata

May 20, 2026

Dealership Rating

Employee Rating

They did my 5000 mile service and a recall. They gave me a loaner car which was a big help! They gave me a loaner car which was a big help! More

by smschirm

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

May 20, 2026 -

Lexus Monterey Peninsula responded

Thank you for trusting us with your Lexus NX 350h’s 5,000-mile service and recall. We’re glad the loaner car helped keep you on the move. Please let us know if there’s anything else we can do. Jason Seiber General Manager jason.seiber@victorytoyota.com

May 19, 2026

Dealership Rating

Employee Rating

People in the office were nice and pleasant and also patient.. very conscientious about their job and to the client that they’re dealing with. patient.. very conscientious about their job and to the client that they’re dealing with. More

by ectopy3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ken Jones

May 19, 2026 -

Lexus Monterey Peninsula responded

It’s wonderful to hear that our office team provided patient and conscientious service during your recent Lexus service visit. Thank you for trusting us with your vehicle and sharing your positive feedback. Jason Seiber General Manager jason.seiber@victorytoyota.com

May 09, 2026

Dealership Rating

Employee Rating

The Customer Service was excellent and car was delivered in time expected. Very nice experience in time expected. Very nice experience More

by Jk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 09, 2026 -

Lexus Monterey Peninsula responded

Thank you for your feedback. Victor and the team are glad the service on your Lexus UX 250h was excellent and delivered on schedule. We hope to see you again. Jason Seiber General Manager jason.seiber@victorytoyota.com

May 08, 2026

Dealership Rating

Employee Rating

All was great! The people I came in contact with from making the appointment to bringing the car in for the service with Bret and his going over the needs of the c The people I came in contact with from making the appointment to bringing the car in for the service with Bret and his going over the needs of the car and its service. More

by ingrid.d.powell

Verified Customer

Workmanship

Service Time

Recommend Dealer

Yes

May 08, 2026 -

Lexus Monterey Peninsula responded

Thank you for sharing your experience. Victor and our service team are glad the scheduling and inspection of your Lexus ES 300h were seamless. We’re here whenever your vehicle needs attention. Jason Seiber General Manager jason.seiber@victorytoyota.com

May 06, 2026

Dealership Rating

Employee Rating

This dealer has poor customer service, my car was not safe after service . I took it for simple change oil and they told me I need new front brakes . They told me service was done and car is ready. The n safe after service . I took it for simple change oil and they told me I need new front brakes . They told me service was done and car is ready. The next day , I drove the car , the breaks did not work . I almost hit other cars when I exited freeway . I called them panicking , they even let me arrange for my own towing . I called 2 more times panicked trying to reach service advisor and manager , they said they’re busy . Manager didn’t call me until after I dropped off car to the dealer . No update all day the next day. I’m still shaken . More

by rtmheenow

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ken Jones

May 10, 2026 -

Lexus Monterey Peninsula responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jason Seiber General Manager jason.seiber@victorytoyota.com

April 27, 2026

Dealership Rating

Employee Rating

Service dept. seems to be in chaos. Nobody called me to go over my repairs, just sent me an astronomical bill for what they wanted to do. Nobody walked me around m seems to be in chaos. Nobody called me to go over my repairs, just sent me an astronomical bill for what they wanted to do. Nobody walked me around my car to go over work done when I picked up my car. They should go over everything, and after all these years call me by my name!( not hey) More

by carriedaway

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Apr 28, 2026 -

Lexus Monterey Peninsula responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Please contact us directly. Jason Seiber General Manager jason.seiber@victorytoyota.com

April 22, 2026

Dealership Rating

Employee Rating

As always, the Lexus team was quick, professional and friendly. I highly recommend Lexus and the team there. friendly. I highly recommend Lexus and the team there. More

by luismalvarez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 22, 2026 -

Lexus Monterey Peninsula responded

We appreciate your recommendation. Victor and the team were delighted to provide efficient and welcoming service for your RZ 300e. We look forward to assisting you again. Jason Seiber General Manager jason.seiber@victorytoyota.com

April 18, 2026

Dealership Rating

Employee Rating

Great service! The ladies dress up for clients! Very impressive. Bret did a a nice job! The ladies dress up for clients! Very impressive. Bret did a a nice job! More

by Jim Kinney

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 18, 2026 -

Lexus Monterey Peninsula responded

It’s wonderful to hear you enjoyed our team’s attention to presentation during your Lexus NX 300 service. Victor and our staff look forward to caring for you again. Thank you! Jason Seiber General Manager jason.seiber@victorytoyota.com

March 30, 2026

Dealership Rating

Employee Rating

The new location is challenging for everyone. They were extremely busy, but as usual, totally competent! They were extremely busy, but as usual, totally competent! More

by BRENTDUNCAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 30, 2026 -

Lexus Monterey Peninsula responded

Thank you for noting our team’s competence despite the challenges at our new location and the busy schedule. Victor and the service team are glad to have met your expectations with your Lexus ES 300h. We appreciate your five-star rating and look forward to serving you again. Jason Seiber General Manager jason.seiber@victorytoyota.com

March 20, 2026

Dealership Rating

Employee Rating

Warranty recall work was effectively done. Car was washed and prepared well. Thank you! Regards. Car was washed and prepared well. Thank you! Regards. More

by tom.tobin

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: DAS Admin, Ken Jones

Mar 20, 2026 -

Lexus Monterey Peninsula responded

We’re delighted the warranty recall on your Lexus TX 500h was completed efficiently. We’re pleased the wash and preparation met your expectations. Thank you for your feedback and we look forward to assisting you again soon. Jason Seiber General Manager jason.seiber@victorytoyota.com

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