Victor Lacuata | Page 3

Austin is a strong contributor to my positive evaluation. Very knowledgeable and useful in making decisions with an older car. Very knowledgeable and useful in making decisions with an older car. More

by brand0 Verified Customer Verified Customer

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Service quoted not per manufacturers milage, but three different price options range from $2000 to $4000. Historically only 100K or 50K services were this expensive and this minor service started at $20 different price options range from $2000 to $4000. Historically only 100K or 50K services were this expensive and this minor service started at $2000. So, customer perplexed if we do not choose the proposed most expensive option are we not providing adequate PM for vehicle? Inquired and not clear where three options were derived or just a creation by dealer's new SOPs. Felt very much that dealership was trying to take of advantage of customer and raise monies for the dealership's renovations. Really took the historic enjoyable experiences that had been the norm. Depressing that this has become the state of affairs with Lexus Monterey Peninsula. More

by chris@delmarfoods.com Verified Customer Verified Customer

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Everyone is very pleasant whenever I have visit the location. This section won't take less than 15 location. This section won't take less than 15 More

by daisy4dj Verified Customer Verified Customer

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The mechanics in the shop doing work on the cars need to be more careful. I had a 11k repair bill and my car was returned with door scratches, my dashboard was pulled out. My driver side door panel was scra be more careful. I had a 11k repair bill and my car was returned with door scratches, my dashboard was pulled out. My driver side door panel was scratched with deep groves. My center console has scratches as well. This is unacceptable! The service center reps are great though, they will constantly keep up to-date with progress or any new information. More

by andalon79 Verified Customer Verified Customer

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Austine gave me a great help and he has been so kind that I'd like he is my service consultant from now on. I'd like he is my service consultant from now on. More

by hyoung1136 Verified Customer Verified Customer

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Very nice service department. Polite and helpful. When I called the person I spoke to was very polite and helpful. It was nice they furnished me a Lyft and then a loaner. Polite and helpful. When I called the person I spoke to was very polite and helpful. It was nice they furnished me a Lyft and then a loaner. More

by terri_jefferson Verified Customer Verified Customer

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Wonderful experience as always. Everyone was very nice and the dealership was very clean. I love that my car is so clean when i pick it up. Everyone was very nice and the dealership was very clean. I love that my car is so clean when i pick it up. More

by eliaaa116 Verified Customer Verified Customer

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The service agent was great. He answered all of my questions, he was very thorough. And a truly great representative of the dealer He answered all of my questions, he was very thorough. And a truly great representative of the dealer More

by jeffrey24 Verified Customer Verified Customer

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People are pretty nice. Car took longer than estimated. Had driven back over to dealership when I was notified. Fixes all successful as far as I could tell. Car took longer than estimated. Had driven back over to dealership when I was notified. Fixes all successful as far as I could tell. More

by Duddy Verified Customer Verified Customer

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Tommy did a great job explaining what would be done. He kept us updated at all times. The service was great. The car is driving very well. He kept us updated at all times. The service was great. The car is driving very well. More

by patriciaandbill Verified Customer Verified Customer

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