Victor Lacuata | Page 3

The new location is challenging for everyone. They were extremely busy, but as usual, totally competent! They were extremely busy, but as usual, totally competent! More

by BRENTDUNCAN Verified Customer Verified Customer

Report | Print

Warranty recall work was effectively done. Car was washed and prepared well. Thank you! Regards. Car was washed and prepared well. Thank you! Regards. More

by tom.tobin Verified Customer Verified Customer

Report | Print

Tommy greeted me with professionalism and courtesy. I appreciate his transparency when he discussed my upcoming vehicle service. He is a great representative for Monterey Lexus. Joe S. I appreciate his transparency when he discussed my upcoming vehicle service. He is a great representative for Monterey Lexus. Joe S. More

by suttejt Verified Customer Verified Customer

Report | Print

Tommy the service rep was welcoming, professional, caring and personable. He was efficient and communicated will. and personable. He was efficient and communicated will. More

by STAN34 Verified Customer Verified Customer

Report | Print

Given the circumstances of moving "the shop" and a wake up down Internet Lexus Monterey did a fantastic job of taking care of me. up down Internet Lexus Monterey did a fantastic job of taking care of me. More

by robinaeschliman Verified Customer Verified Customer

Report | Print

I had a great experience with the staff at Monterey Lexus. They were professional and delivered prompt service Lexus. They were professional and delivered prompt service More

by ROL_2000 Verified Customer Verified Customer

Report | Print

Great store and good ambassador of the Lexus brand. 100% will be a lifetime customer 100% will be a lifetime customer More

by bruce.mcconnell Verified Customer Verified Customer

Report | Print

Austin is a strong contributor to my positive evaluation. Very knowledgeable and useful in making decisions with an older car. Very knowledgeable and useful in making decisions with an older car. More

by brand0 Verified Customer Verified Customer

Report | Print

Service quoted not per manufacturers milage, but three different price options range from $2000 to $4000. Historically only 100K or 50K services were this expensive and this minor service started at $20 different price options range from $2000 to $4000. Historically only 100K or 50K services were this expensive and this minor service started at $2000. So, customer perplexed if we do not choose the proposed most expensive option are we not providing adequate PM for vehicle? Inquired and not clear where three options were derived or just a creation by dealer's new SOPs. Felt very much that dealership was trying to take of advantage of customer and raise monies for the dealership's renovations. Really took the historic enjoyable experiences that had been the norm. Depressing that this has become the state of affairs with Lexus Monterey Peninsula. More

by chris@delmarfoods.com Verified Customer Verified Customer

Report | Print

Everyone is very pleasant whenever I have visit the location. This section won't take less than 15 location. This section won't take less than 15 More

by daisy4dj Verified Customer Verified Customer

Report | Print