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Victor Mercado
Victor Mercado at Bronx Honda
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Victor Mercado | Page 3

Service Manager

Bronx Honda

1133 Zerega Ave
Bronx, NY 10461

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4.6
1,106 Reviews
4.6

1,106 Reviews

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1106 Reviews of Victor Mercado

October 13, 2023

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I love it. I was an excellent experience. The service was very quick. I recommend it to everyone. Go get your service done at Honda Service Center. More

by ESME0219GOMEZ
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Recommend Dealer
Yes

Other Employees Tagged: Jerzy Czaczkowski, Alex Alexander, Damion Moncrieffe , Mario Michel, Jadira Gallego, Katie Lovos, Diana Matehuala , Scarlet Medrano

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Oct 13, 2023

Bronx Honda responded

Thank you so much, this means so much to the entire team! We hope to see you again for next maintenance! --Marcie

October 11, 2023

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Muy buen servicio siempre que boy me atienden rápido y el personal muy eficiente lo recomiendo More

by Isaac ortiz
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Recommend Dealer
Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala , Scarlet Medrano

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Oct 14, 2023

Bronx Honda responded

Muchas gracias por apoyar Bronx Honda! --Marcie

September 30, 2023

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Very good attention from Diana i recommend her for being a magnificent person and knowledgable about her job Next time i would like you assist me Thank you More

by daopadi1
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Diana Matehuala

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Sep 30, 2023

Bronx Honda responded

Thank you very much, your feedback means a lot to the entire team here at Bronx Honda! Tell your friends and family about us! --Marcie

September 22, 2023

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Service representative Katie was very helpful and provided excellent service. She is an asset to Bronx Honda. More

by monsurnyc
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Recommend Dealer
Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala , Scarlet Medrano

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Sep 22, 2023

Bronx Honda responded

Thank you so much for the great feedback, we are grateful! We hope to see you again for maintenance. All the best, Marcie

September 13, 2023

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She is very nice and she explained good. She helped me lot I like her she’s good I appreciate it her I just want to say about Honda dealer, they never like to help other people . More

by SHOFENYC1
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Recommend Dealer
Yes

Other Employees Tagged: Diana Matehuala

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Sep 13, 2023

Bronx Honda responded

Thank you very much, we are all about great customer service! All the best, Marcie

September 09, 2023

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Had a problem with my left sliding door and rear left gate on my 2019 Odyssey minivan and Katie helped me to resolve my problem and explain to me what I needed done for my minivan. Excellent service. More

by rlbcc
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Recommend Dealer
Yes

Other Employees Tagged: Katie Lovos

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Sep 10, 2023

Bronx Honda responded

Thank you so much, we appreciate you! We hope to see you for your vehicle's regular maintenance. All the best, Marcie

September 02, 2023

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estubo bien la atecion de diana graciss por sus servicios no vemos pronto 🙏🏾🙏🏾🙏🏾goog blezzy More

by gerardpimentel117
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Matehuala

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Sep 03, 2023

Bronx Honda responded

Muchas gracias! 🙏🙏🙏 --Marcie

September 01, 2023

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Bad services, had a recall and it was making noise when turning the steering wheel. Cars are not inspected. This is the second time it happens.. More

by ferdinand.muniz12
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Recommend Dealer
No

Other Employees Tagged: Latoya Thompson, Katie Lovos , Parts department, never answer the phone

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Sep 01, 2023

Bronx Honda responded

Hi, I understand when you left earlier, you and your spouse were satisfied and shook our service manager's hand. We did your vehicle's recall, but Victor noticed the tech did not fully reattach the steering wheel cover. Victor took your car back into the shop and the attachment was completed very quickly. All the best, Marcie.

Sep 01, 2023

ferdinand.muniz12 responded

Yes Victor try to fix the steering column and was not successful. He called another technician and he was able to fix it. The technicians do poor quality work and no one inspects the jobs they do on the customers vehicles. Someone should inspect their work before returning the vehicle to the customer. We also had the electric switch replaced on the driver seat and the molding was broken. We complaint to Victor and he order a new one and replaced it. We thank him fir getting another technician to fix the problem bug we didn’t shake his hand. Also the parts department won’t answer the phone it goes straight to voice mail and it replies that the voice mail box is full and the call gets disconnected. I call Katie several times and she transferred me to another extension and the same thing happened. So I called her again and ask her if she could go and check to see why they don’t answer the phone. and let them know that I need to order parts. Katie replied that she doesn’t work in that department and she couldn’t go anything about it. I would never recommend this service center to anyone do to the poor service on the vehicles and and poor service from the staff as well..

August 26, 2023

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Extremely dissatisfied and disappointed with the service, made me wait for 2.5 hrs just for state inspection and did not fix my number plate on top of that she offered me to pay more and ask me to change my More

by hemal.psyco
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Recommend Dealer
No

Other Employees Tagged: Diana Matehuala

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Aug 26, 2023

Bronx Honda responded

Hi Mr. Psyco, I am sorry about the wait time for your recent visit. We are working on improving that. Please email me at marcie@bronxhonda.com so I can understand whsy you mean by fixing the number plate. In addition, I understand your air filter was very dirty, and it is important for your vehicle's maintenance to change it (to which you agreed). All the best, Marcie

Aug 26, 2023

hemal.psyco responded

Excuse me, my name is on the registration, its not psyco and dont just post something for posting and show others that yall have answers, you didnt go through this i did so i myself saw the air filter and its ok. She additionally offered me a package of $650 which was not my initial concern, on top of that i wanted 2 screws on my new number plate, first of all being a dealer youll need to have 2 screws atleast and do not have to wait to order it plus yall took 2 and 1/2 hours just for inspection sticker which im not doing for the furst time, so yes ofcourse yall need to really improve your service!!

August 26, 2023

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Terrible,:dishonest,mean,irresponsible,unprofessional,dif ficult ,no contact ,terrible customer service ,horrible work,nasty, rude More

by REYESJULISSA61
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Recommend Dealer
No

Other Employees Tagged: Latoya Thompson

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Aug 27, 2023

Bronx Honda responded

Please email me at marcie@bronxhonda.com so I can better understand what took place. I will discuss with our team first thing Monday morning and get back to you. --Marcie

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