Victoria Cisneros | Page 2

What was supposed to be a 90 minute appointment turned into a more than 4 hours appointment. While some of the extended time was due to a power outage and some additional work, it’s seems every time I bri into a more than 4 hours appointment. While some of the extended time was due to a power outage and some additional work, it’s seems every time I bring my car in for service, it takes a long time. I suggest you review your processes and make adjustments where needed. More

by BMB153 Verified Customer Verified Customer

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I don't see her name here, but I dealt with Torii (not sure of spelling--or is that short hand for Victoria?) during my last visit. She was great. I've been a customer for many years now. I'm impressed sure of spelling--or is that short hand for Victoria?) during my last visit. She was great. I've been a customer for many years now. I'm impressed by how well informed staff are, how patient they are, and how accommodating they are. That also includes the employees at the check-out booth AND the very kind drivers who have taken me home after I've dropped off my car and picked me up later to take me back to my car. I appreciate them all. (I haven't seen Peggy the last few times I've been there, but she's always been great.) More

by NJP2 Verified Customer Verified Customer

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Victoria was amazing! She was very clear about the process and helped me get in and out of the shop. Extremely helpful! She was very clear about the process and helped me get in and out of the shop. Extremely helpful! More

by edgar_h_04 Verified Customer Verified Customer

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I had excellent customer service here. They were quick and very friendly. Thanks so much! They were quick and very friendly. Thanks so much! More

by jess_o Verified Customer Verified Customer

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Top service center in the Bay Area, iMO. Convenient scheduling, drop off and pick up in streamlined communication throughout the process.. Convenient scheduling, drop off and pick up in streamlined communication throughout the process.. More

by sullytown2 Verified Customer Verified Customer

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I have been a consistent Honda owner since 2002 and I was so surprised to see how easy Subaru’s Express Maintenance was. In the past at Honda I would need to drop off my car early morning and it would al was so surprised to see how easy Subaru’s Express Maintenance was. In the past at Honda I would need to drop off my car early morning and it would always take 4-5 hours for regular maintenance to be performed. To make matters worse, after receiving a call from Honda’s service department letting me know my car was ready for pickup, I would need to wait an additional 30+ minutes to get my car after my car was checked out. One time I had to wait almost an hour for my car, along with other customers. It was a wonderful to experience Subaru’s quick service and organization. And, also, a shout out to Selina, the Service Concierge who helped me. She was fantastic! More

by Sharandevoto Verified Customer Verified Customer

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It is always a pleasure working with Albany Subaru. Work is complete in a timely fashion and they advise any necessary repairs needed. Work is complete in a timely fashion and they advise any necessary repairs needed. More

by jdenise13 Verified Customer Verified Customer

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Our first service went well. The waiting area is clean and comfortable, and the whole process seems efficient. The waiting area is clean and comfortable, and the whole process seems efficient. More

by lcannady Verified Customer Verified Customer

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She is friendly, quite knowledgeable, and helpful always clearly answering whatever questions I might have. clearly answering whatever questions I might have. More

by GEORGEPORTER Verified Customer Verified Customer

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The service department was very friendly and helpful. Victoria knew just what we needed and explained the differences between the service option and how different features of the plans would fit how we d Victoria knew just what we needed and explained the differences between the service option and how different features of the plans would fit how we drive our car. The waiting area was clean and comfortable and a nice place to wait. Victoria came and explained that we need a new cabin filter and I felt she was being honest and not just trying to up-sell me. A very pleasant experience. More

by thewillsons Verified Customer Verified Customer

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