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Victoria Gilliland
Victoria Gilliland at Group 1 Buick GMC North

Victoria Gilliland | Page 22

Marketing Director

Group 1 Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.4
306 Reviews
4.4

306 Reviews

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306 Reviews of Victoria Gilliland

January 29, 2025

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Employee Rating

The best buying experience I have ever had. Jarvis was my salesman. He was people oriented and related to my needs. Thanks Robert More

by Rggunby
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Feb 07, 2025

Group 1 Buick GMC North responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

January 26, 2025

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Fantastic experience buying a new Yukon. I did everything over the phone and showed up and did a seamless transaction. More

by DW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry

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Feb 07, 2025

Group 1 Buick GMC North responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

January 26, 2025

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Really happy and satisfied with the customer service received with the dealership and the sales person More

by rosaslisa941
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Feb 07, 2025

Group 1 Buick GMC North responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Beck & Masten Buick GMC North. We look forward to your next visit! Take care!

January 22, 2025

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Employee Rating

Sunni Felix was my service advisor and has always impressed me. Highly recommend Neck and Masten North and Sunni! More

by OglesbyChris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2025

Group 1 Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

January 22, 2025

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Employee Rating

My sales representative David and the finance representative Omar made my experience exceptional! Highly recommended the dealership! More

by rbonave795
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David and Omar

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Jan 24, 2025

Group 1 Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

January 18, 2025

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Employee Rating

Very helpful personnel in service (Ashley). Nice Lyft functionality to get home. Will come back. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simon. And Svc. Mgr.

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Jan 18, 2025

Group 1 Buick GMC North responded

Hi John, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2025

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Employee Rating

The dealership took 9 days just to diagnose a problem that took them maybe an hour to complete the inspection, unacceptable. More

by oscarherrera1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jan 18, 2025

Group 1 Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Joseph Pierce General Manager josephpierce@Group1Auto.com

January 13, 2025

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Employee Rating

I just had my Yukon 100,000 mile check up and the service team under the direction of Sunni Felix did an outstanding job. Ms. Felix was very knowledgeable of my vehicles’ issues and was very professional in More

by Michael.kennedy77433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 17, 2025

Group 1 Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 13, 2025

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Hector, the sales representative and Cesar, the financing manager are excepcional! Very professional. They help me to buy my 2025 GMC DENALI ULTIMATE 2500HD. I recommend this dealer 100% More

by Sergio Handal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar and Hector

Print
Jan 15, 2025

Group 1 Buick GMC North responded

Hello Sergio, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 10, 2025

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Employee Rating

Had car serviced recently a few issues but David the manager took care of things and Justin the service tech took care of us too. More

by nancynewport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 12, 2025

Group 1 Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to David and Justin here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

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