Victoria Gilliland
Victoria Gilliland at Group 1 Buick GMC North

Victoria Gilliland | Page 24

Marketing Director

Group 1 Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.4
304 Reviews
4.4

304 Reviews

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304 Reviews of Victoria Gilliland

December 23, 2024

Dealership Rating
Employee Rating

This dealership constantly giving the run around. 4 hours for tire sensor replacement. They suck More

by rwoodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris

Dec 27, 2024

Group 1 Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

December 23, 2024

Dealership Rating
Employee Rating

This was our 3rd purchase here at Beck & Masten and each one was an awesome experience. But by far this was the best! It just keeps getting better…Special thanks to Mike & Dai and the entire Beck & Masten f More

by P.Williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Sharaf & Dai Millan

Dec 25, 2024

Group 1 Buick GMC North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 20, 2024

Dealership Rating
Employee Rating

Edgar, my sales professional was great. Very knowledgeable, helpful, and understanding. Definitely recommend him if you’re looking to buy a new vehicle. Dealership is top notch, this is my More

by garciags69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar

Dec 22, 2024

Group 1 Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 18, 2024

Dealership Rating
Employee Rating

Great customer service! They were fast and helped in every way possible to get my deal done More

by Hcynthia731
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 21, 2024

Group 1 Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

Dealership Rating
Employee Rating

Had a great experience at Beck & Masten Buick GMC North. Mike Sheraf was excellent to work with. He really went out of his way to find us a vehicle that met what we were looking for and within the price ran More

by Melissa Paiva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Sheraf and finance lady from Venezuela.

Dec 20, 2024

Group 1 Buick GMC North responded

Hi Melissa, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

December 17, 2024

Dealership Rating
Employee Rating

Just bought a truck, Mr. Lovish K was the salesman and he did a great job thru out the whole purchase process. More

by bhaveshpatel1354
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lovish K

Dec 20, 2024

Group 1 Buick GMC North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. We are always more than happy to assist you if anything else comes up. Take care!

December 15, 2024

Dealership Rating
Employee Rating

Above and beyond service writer, need TVs fixed second time in service no TVs working. More

by johnklander827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Group 1 Buick GMC North responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 14, 2024

Dealership Rating
Employee Rating

Loved the service. Friendly, helpful, kind.. two thumbs up from beginning to end. They handled my car trouble without stressing me out. Answered my questions and made.m More

by lulamaeferg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2024

Group 1 Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

Dealership Rating
Employee Rating

we were able to find a vehicle that we liked right away and got a fair price with great customer service. More

by JASONGILBREATH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 13, 2024

Group 1 Buick GMC North responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 12, 2024

Dealership Rating
Employee Rating

Had an oil change appointment and was promptly greeted by a serice rep. Work was completed quickly and thoroughly and I was able to follow the progress on my phone. Good experience! More

by larryh243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Group 1 Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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