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Victoria Gilliland
Victoria Gilliland at Group 1 Buick GMC North

Victoria Gilliland | Page 27

Marketing Director

Group 1 Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.4
304 Reviews
4.4

304 Reviews

Write a Review

304 Reviews of Victoria Gilliland

November 09, 2024

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Employee Rating

Amazing Service so many things was wrong wth my vehicle and they got it all done More

by jameryous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrian

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Nov 12, 2024

Group 1 Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

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Employee Rating

Had to wait 4 1/2 hours just for an oil change. That doesn’t get it. I’m sorry but someone screwed up on the scheduling. That’s the longest I ever had to wait for an oil change. More

by attitude7020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 09, 2024

Group 1 Buick GMC North responded

Thank you for bringing this to my attention. I apologize for the longer than normal wait time. We know that your time is valuable and aim to complete your service in a reasonable amount of time. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

November 01, 2024

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Sales rep Jonathan was outstanding He was very helpful with showing new vehicle options. Duh More

by tup1094ing
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Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 05, 2024

Group 1 Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jonathan here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2024

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Employee Rating

During this maintenance visit, the service was not up to par! To much waiting and bad communication. Need to work on customer service in a big way. In past we have had good service, not this trip though More

by Flreddickiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 06, 2024

Group 1 Buick GMC North responded

Flreddickiii, Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and we'd love to know more about the areas we can improve. This will help us provide a better experience in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Khara Wood Service Manager kwood@Group1Auto.com

October 29, 2024

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Employee Rating

Very attentive to our needs. Knows the products they sell well! Great sales team and staff. More

by jimmy
Trade-in Experience
Recommend Dealer
Yes
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Nov 01, 2024

Group 1 Buick GMC North responded

Hello Jimmy, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 28, 2024

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Employee Rating

From start to finish they were very professional and attentive to our every need to get the best possible results for our vehicle situation More

by HULK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2024

Group 1 Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2024

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I’ve purchased my last 3 truck from Beck and Masten because for the GREAT SERVICE DEPARTMENT, but they’ve gone from great to horrible leaving me wishing i had gone somewhere else. More

by llfauser2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 01, 2024

Group 1 Buick GMC North responded

llfauser2, I appreciate you taking the time to inform me about your service experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

October 19, 2024

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Employee Rating

Beck and Masten always gets customers taken care of promptly and with positive and great customer service. Keep up the good work! More

by Ccrowej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2024

Group 1 Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

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Employee Rating

Scheduled an appointment to have 3 warranty issues repaired on my 3 month old vehicle. The vehicle sat at the dealership for 2 days and never even made it into the shop to fix the first issue. I final More

by Don
Service Time
Service Communication
Recommend Dealer
No
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Oct 23, 2024

Group 1 Buick GMC North responded

Don, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

October 17, 2024

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Employee Rating

Waited 2. 5 hrs for oul change. Tires were never checked nor inflated as I asked- and alerts still popping up to add air the moment I turned on the car. Also n More

by mwied71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 25, 2024

Group 1 Buick GMC North responded

mwied71, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to contact me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

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