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Victoria Gilliland
Victoria Gilliland at Group 1 Buick GMC North

Victoria Gilliland | Page 27

Marketing Director

Group 1 Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.4
306 Reviews
4.4

306 Reviews

Write a Review

306 Reviews of Victoria Gilliland

November 13, 2024

Dealership Rating
Employee Rating

Great Courteous Friendly company. Fast in finding what you want. Paper work simple and fast. More

by Rosie Red
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrence Johnson

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Nov 18, 2024

Group 1 Buick GMC North responded

Hello Rosie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2024

Dealership Rating
Employee Rating

I showed up without an appointment to get an oil change and tire rotation and Oscar was very helpful and thorough. I was in and out in a little over an hour. More

by louiscaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Group 1 Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 09, 2024

Dealership Rating
Employee Rating

Amazing Service so many things was wrong wth my vehicle and they got it all done More

by jameryous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrian

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Nov 12, 2024

Group 1 Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

Dealership Rating
Employee Rating

Had to wait 4 1/2 hours just for an oil change. That doesn’t get it. I’m sorry but someone screwed up on the scheduling. That’s the longest I ever had to wait for an oil change. More

by attitude7020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Nov 09, 2024

Group 1 Buick GMC North responded

Thank you for bringing this to my attention. I apologize for the longer than normal wait time. We know that your time is valuable and aim to complete your service in a reasonable amount of time. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

November 01, 2024

Dealership Rating
Employee Rating

Sales rep Jonathan was outstanding He was very helpful with showing new vehicle options. Duh More

by tup1094ing
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Nov 05, 2024

Group 1 Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jonathan here at Beck & Masten Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2024

Dealership Rating
Employee Rating

During this maintenance visit, the service was not up to par! To much waiting and bad communication. Need to work on customer service in a big way. In past we have had good service, not this trip though More

by Flreddickiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Nov 06, 2024

Group 1 Buick GMC North responded

Flreddickiii, Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and we'd love to know more about the areas we can improve. This will help us provide a better experience in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Khara Wood Service Manager kwood@Group1Auto.com

October 29, 2024

Dealership Rating
Employee Rating

Very attentive to our needs. Knows the products they sell well! Great sales team and staff. More

by jimmy
Trade-in Experience
Recommend Dealer
Yes
Print
Nov 01, 2024

Group 1 Buick GMC North responded

Hello Jimmy, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 28, 2024

Dealership Rating
Employee Rating

From start to finish they were very professional and attentive to our every need to get the best possible results for our vehicle situation More

by HULK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 01, 2024

Group 1 Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2024

Dealership Rating
Employee Rating

I’ve purchased my last 3 truck from Beck and Masten because for the GREAT SERVICE DEPARTMENT, but they’ve gone from great to horrible leaving me wishing i had gone somewhere else. More

by llfauser2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Nov 01, 2024

Group 1 Buick GMC North responded

llfauser2, I appreciate you taking the time to inform me about your service experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

October 19, 2024

Dealership Rating
Employee Rating

Beck and Masten always gets customers taken care of promptly and with positive and great customer service. Keep up the good work! More

by Ccrowej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 20, 2024

Group 1 Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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