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Victoria Gilliland
Victoria Gilliland at Group 1 Buick GMC North

Victoria Gilliland | Page 29

Marketing Director

Group 1 Buick GMC North

11300 Farm to Market 1960 Rd W
Houston, TX 77065

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4.4
304 Reviews
4.4

304 Reviews

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304 Reviews of Victoria Gilliland

September 27, 2024

Dealership Rating
Employee Rating

Service department kept my truck for 26 days. 4 items, none of which were major repairs. Very poor communication. Only 3 of the four items were corrected. More

by anorman7
Service Time
Service Communication
Recommend Dealer
No
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Oct 05, 2024

Group 1 Buick GMC North responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Joseph Pierce, General Manager josephpierce@Group1Auto.com

September 27, 2024

Dealership Rating
Employee Rating

Professional staff. Very friendly and spot on with their estimate. Was easy to connect with them for any questions or updates on my vehicle. More

by Sean G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Stacy

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Oct 02, 2024

Group 1 Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

September 21, 2024

Dealership Rating
Employee Rating

The Advisor was great, explained everything we need to know. Great experience, friendly, and kept us up to date on repairs. More

by senkawash
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Wes

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Sep 28, 2024

Group 1 Buick GMC North responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 18, 2024

Dealership Rating
Employee Rating

Dealership staff were attentive and very helpful. Salesperson, Jarvis, was very knowledgeable and took a personal interest throughout the purchasing process, we will return to this dealership when we More

by keenhome
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 28, 2024

Group 1 Buick GMC North responded

Hi, we are so happy to read such a great review about Beck & Masten Buick GMC North! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

September 17, 2024

Dealership Rating
Employee Rating

It was amazing, from the moment I call them on the phone till the moment I arrived, they were friendly and professional at the same time. More

by Lolinne G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Hinojosa, 5 Stars

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Sep 28, 2024

Group 1 Buick GMC North responded

Hi Lolinne, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 16, 2024

Dealership Rating
Employee Rating

Excellent communication about the service being performed. Very timely response to any questions. Thank you More

by Hdanielhogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron hayes

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Sep 28, 2024

Group 1 Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 12, 2024

Dealership Rating
Employee Rating

Deal was fast and straightforward. I was done quickly. Word word word word word word. More

by brandon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javonte Wright

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Sep 28, 2024

Group 1 Buick GMC North responded

Hello Brandon, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2024

Dealership Rating
Employee Rating

Mike did a great job! Buying experience exceeded my expectations. I will definitely go back! More

by dallen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike

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Sep 28, 2024

Group 1 Buick GMC North responded

Hi Dallen, thank you for taking the time to leave a review for us at Beck & Masten Buick GMC North. We're happy we could exceed your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2024

Dealership Rating
Employee Rating

Good dealership. Will recommend and visit again in the future. Good sales rep. Aaa aaa More

by tmodg87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Sep 28, 2024

Group 1 Buick GMC North responded

Hi, we are so happy to read such a great review about Beck & Masten Buick GMC North! Thanks for the recommendation, and have an amazing day!

September 11, 2024

Dealership Rating
Employee Rating

The customer service is always on top of their game. Friendly and courteous. The service is great and the wait time is Glickman. Love this place for 30 years now 😍 More

by jameskleinjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Uriarte

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Sep 28, 2024

Group 1 Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

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