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Victoria Kendra
Victoria Kendra at INFINITI Of Orland Park
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Victoria Kendra | Page 3

Client Advisor

INFINITI Of Orland Park

8751 W 159th St
Orland Park, IL 60462

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4.8
28 Reviews
4.8

28 Reviews

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28 Reviews of Victoria Kendra

November 24, 2023

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Employee Rating

Service wasn’t thorough, half of the Service issues that the vehicle was brought in for still remained. More

by Khori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cary in Service is very pleasant

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Nov 28, 2023

INFINITI Of Orland Park responded

We sincerely apologize for the inconvenience and disappointment you experienced with our service. Providing thorough and effective service is our top priority, and we regret that we fell short of meeting your expectations on this occasion. We take your feedback seriously and would like to address the unresolved service issues promptly. If you could provide more details about the specific concerns that were not adequately addressed, it would greatly assist us in investigating and rectifying the situation. Please reach out to our service manager at 708-403-4700 so that we can understand the specifics of your experience and work towards a resolution. Your satisfaction is important to us, and we want to ensure that any outstanding issues are resolved to your complete satisfaction. We appreciate your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to the opportunity to improve your experience with our service department. Best Wishes, INFINITI Of Orland Park

October 30, 2023

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Employee Rating

Very satisfied with the attention I received while renewing a lease. Leasing consultant kindly guided me through the process with ease. Thank you Infiniti. More

by CMOTERO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful 2
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Oct 30, 2023

INFINITI Of Orland Park responded

We're thrilled to hear that you had a positive experience while renewing your lease with Infiniti. It's great to know that the leasing consultant provided you with the attention and guidance you needed, making the process easy and enjoyable. Your satisfaction is important to us, and we appreciate your kind words. If you ever have more questions or require further assistance, please don't hesitate to reach out. Thank you for choosing Infiniti, and we look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park

September 26, 2023

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Employee Rating

Overall experience was great. I felt that the overall experience with Victoria Kendra was five star, when I entered into INFINITI dealership, I was not sure if I wanted to purch More

by c.wright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful 3
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September 08, 2023

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Employee Rating

I had an amazing experience with Infinity and the entire whole team in Orland Park. Thank you so much! More

by tamjackson79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brittany Blunt, JJ Vock

Helpful 2
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Sep 08, 2023

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us. We're absolutely delighted to hear that you had an amazing experience with Infinity and the entire team at our Orland Park location. Your kind words mean a lot to us, and we're thrilled that we could provide you with top-notch service. Customer satisfaction is our ultimate goal, and your feedback is truly appreciated. If you ever need anything in the future or have more feedback to share, please don't hesitate to reach out. We're here to assist you and ensure that your experiences with us continue to be exceptional. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

August 31, 2023

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Employee Rating

Victoria really did a great job despite not having internet! Loving my new Q x 60! More

by LISA.MACDIARMID
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JJ Vock, Mimi Nofal

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Sep 08, 2023

INFINITI Of Orland Park responded

Thank you for sharing your positive experience, and congratulations on your new QX60! We're delighted to hear that Victoria provided you with excellent service despite the challenges of not having internet access during your interaction. It's wonderful to know that you're enjoying your new vehicle, and we appreciate your kind words about Victoria's dedication and professionalism. If you have any further comments or if there's anything else we can do to enhance your ownership experience, please don't hesitate to reach out. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we hope you have many enjoyable adventures in your new QX60! Best Wishes, INFINITI Of Orland Park

July 18, 2023

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Employee Rating

Everyone was helpful and friendly. They made me feel comfortable. My car buying experience was stress free. More

by emerald.estacio
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mark Bugajski, Clarence Allen

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Jul 19, 2023

INFINITI Of Orland Park responded

Emerald.Estacio, Thank you for taking time to leave a review about your recent vehicle purchase with us! We are so happy to have earned your business and look forward to assisting you in the future! Best Wishes, INFINITI Of Orland Park

June 23, 2023

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Employee Rating

I just bought a new QX60, and I absolutely love it! I traded in my 2018 as well. Victoria and Tony were amazing to work with, like a breath of fresh air compared to other dealership staff! I would reco More

by anon
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Anthony Paramo

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Jun 23, 2023

INFINITI Of Orland Park responded

Hi Ketagirl! Thank you so much for your kind words and great review of your experience with our staff! We appreciate your business and look forwarding to assisting you again in the future. -INFINITI Of Orland Park Management Team

June 09, 2023

Dealership Rating
Employee Rating

Victoria was an absolute pleasure to work with, she is very knowledgeable about cars and helped me decide on which vehicle to go with! I bought a new QX55 and it's one of the best vehicles I've ever owned More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful 1
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Jun 23, 2023

INFINITI Of Orland Park responded

Mike34, Thank you for taking time to leave us such a great review! Victoria truly is a great asset to our organization and will be very pleased to read your acknowledgments toward her. If we can do anything for you in the future, Please do not hesitate to reach out. Best wishes, Infiniti Of Orland Park Management Team

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