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Vince Pampena
Vince Pampena at BMW of Darien

Vince Pampena | Page 11

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

Contact Me
4.8
385 Reviews

Dealership Experience

9 yrs, 6 mos

Industry Experience

40 yrs, 11 mos

4.8

385 Reviews

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385 Reviews of Vince Pampena

June 08, 2023

Dealership Rating
Employee Rating

I love getting my car serviced at Bmw Darien. Thomas Telesco was one of the greatest service advisors I’ve ever worked with if you need a good service advisor , please go to Bmw in darien and wor More

by Pablo117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trevor Martin, TJ Telesco , Matt Cosgrove, Albano Kroj, Chris Legere, George Santangelo, Bill Skorvanek, Keith Zarembski

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Jun 09, 2023

BMW of Darien responded

Thank you for reviewing BMW of Darien! We will pass along your appreciation to Thomas and the team. Safe travels!

June 06, 2023

Dealership Rating
Employee Rating

20 years of experience all good great service and easy to get a loaner if car will be in all day More

by Gkendallhubbard3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Kozlowski

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Jun 06, 2023

BMW of Darien responded

It's our pleasure to provide loaner vehicles and help make our customers' experiences successful! Thank you for supporting BMW of Darien with your loyalty these past two decades. We look forward to your next visit!

May 27, 2023

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Employee Rating

Easy to use service department. The extended warranty was honored without hesitation and a $2500 repair cost me $106.35 More

by joe.wiles0715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2023

BMW of Darien responded

We're delighted to receive your five-star review! Thanks for choosing BMW of Darien above the rest. It's great to hear that we could honor your extended warranty and ensure an easeful experience for you. Until next time, take care!

May 13, 2023

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Employee Rating

The service was great. Everything went smooth and easy. He took care of everything. Thank you. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez, TJ Telesco , Albano Kroj, Chris Legere, Bill Skorvanek, Keith Zarembski

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May 15, 2023

BMW of Darien responded

We appreciate your business and your review! Thanks from the BMW of Darien Team, Jack!

May 12, 2023

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Employee Rating

Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez, TJ Telesco , Albano Kroj, Chris Legere, Bill Skorvanek, Keith Zarembski

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May 12, 2023

BMW of Darien responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

May 12, 2023

Dealership Rating
Employee Rating

Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez, TJ Telesco , Albano Kroj, Chris Legere, Bill Skorvanek, Keith Zarembski

Report | Print
May 12, 2023

BMW of Darien responded

We are glad to hear that our service team at BMW of Darien was able to assist you! Thank you for sharing how quickly and seamless your experience was. We appreciate your recommendation and hope to work with you again in the future!

May 11, 2023

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Employee Rating

Great service in very sense. Anthony explained me everything, totally recommend. They give me a very nice new BMW as a replacement car More

by martinbenitezyavar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2023

BMW of Darien responded

Thank you so much for taking the time to review BMW of Darien! We will pass along your appreciation to Anthony. Safe travels!

April 27, 2023

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Employee Rating

Courteous, attentive and professional. My complaint was completely resolved after a thorough assessment. Securing a loaner was easy. Everything was great! More

by Penn
Sales Price Transparency
Recommend Dealer
Yes
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Apr 28, 2023

BMW of Darien responded

Thank you for the review! We are so happy to see that our team was able to provide you with top-notch service and help make things right. Drive safely, and we hope to see you back at BMW of Darien!

April 19, 2023

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Employee Rating

Good things again and again. So nice. Deliver on promises. Easy to work with. Yes More

by Screenname111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 20, 2023

BMW of Darien responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience. Drive safely, and we hope to see you back again at BMW of Darien!

April 14, 2023

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Employee Rating

Service was prompt in the morning but there was no indication that my car was ready for pick up. The loaner car with subpar. More

by Sandy
Recommend Dealer
Yes
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Apr 18, 2023

BMW of Darien responded

Sandy, thank you for taking the time to share your feedback with us. This does not sound like the communicative team I know, and I apologize for any inconvenience you may have experienced. We strive to provide top-notch service to all of our guests and we're sorry we fell short in your case. If you would like to discuss this further or have any other concerns, please don't hesitate to give me a call. Thank you, Trevor Martin - Service Manager - 203-662-2027

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