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Vince Pampena
Refer Me
348 Reviews
Dealership Experience
7 yrs, 6 mos
Industry Experience
38 yrs, 11 mos
348 Reviews
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348 Reviews of Vince Pampena
September 02, 2020
Brought car in for replacement of defective air bag. Also wanted to have trunk lock diagnosed as "trunk open" warning kept coming on when trunk was shut. Vince advised me that the diagnosis would be $ Also wanted to have trunk lock diagnosed as "trunk open" warning kept coming on when trunk was shut. Vince advised me that the diagnosis would be $199, which I accepted. I didn't know that the $199 was for a service estimate for anything else they could find wrong with the car. So I paid for the time for them to come up with a sales list of other items to be attended to. If I were told that I would have refused as I am planning to get a new car before the year end and will not be making any of the suggested repairs. I will say ALL the people I interacted with at the dealership were very professional and efficient, so if it weren't for BMW's practice of charging me to come up with a list of what else they could sell me, I would recommend the dealership. Thanks for the opportunity to vent! More
by jledwith
Helpful 
August 28, 2020
Very efficient and timely in solving my auto problem given the emergency situation Vince and the service department were excellent in taking care of my problem given the emergency situation Vince and the service department were excellent in taking care of my problem More
by Whbesgen
Other Employees Tagged: Tim Haines
August 07, 2020
Outstanding service even in these pandemic times. Service agent Vince was thorough and kept me updated on all necessary repairs and costs. Turned out to be an issue covered under warranty and there were no p agent Vince was thorough and kept me updated on all necessary repairs and costs. Turned out to be an issue covered under warranty and there were no problems with the coverage. Thanks bmw! More
by Cspirit007
August 03, 2020
I wasn’t satisfied and the staff I spoke to was not that accommodating. I told him my car issue and I only got the price of a diagnosis for an answer to inquiry. I felt not welcome. Txs anyway accommodating. I told him my car issue and I only got the price of a diagnosis for an answer to inquiry. I felt not welcome. Txs anyway More
by Batman2014
July 29, 2020
I highly recommend this dealership for many reasons! The Level of communication, attention to details and Customer services! My car is always done on time and always on point! My service advisor is very Level of communication, attention to details and Customer services! My car is always done on time and always on point! My service advisor is very professional and have great communication skills. The entire staff if very friendly! Love this place More
by Kirmang
July 23, 2020
Excellent service. Everything was very well organized when I arrived to drop off my car. The video of the inspection and Steve’s explanation were extremely helpful. The communications were timely so I kn when I arrived to drop off my car. The video of the inspection and Steve’s explanation were extremely helpful. The communications were timely so I knew exactly what was going on and when I could pick up my car.The loaner was impeccable. More
by chris
Other Employees Tagged: Frank Ciardullo, Steve who did the inspection.
June 26, 2020
Polite, efficient, responsive helpful...spot on.Don’t Polite, efficient, responsive helpful...spot on. Don’t need any more words to sum up the experience . And thank you to Marylu for being so helpf Polite, efficient, responsive helpful...spot on. Don’t need any more words to sum up the experience . And thank you to Marylu for being so helpful too. More
by Johnbfahy
Other Employees Tagged: Marylu
June 24, 2020
Vince helped me for the car service this time around - great service, patient and helpful. I was not able to be at the service center at the time, he explained everything via phone - clear and concise. Th great service, patient and helpful. I was not able to be at the service center at the time, he explained everything via phone - clear and concise. Thanks Vince! More
by mdz8868
June 12, 2020
They have a great service center. I’ve worked with a couple wonderful salespeople over the years. Not as the fond of the owner,/management team. couple wonderful salespeople over the years. Not as the fond of the owner,/management team. More
by TGM
Other Employees Tagged: Anderson Cherilus , Rony Gonzalez, James Kavallines
June 06, 2020
We had a very good experience with Vincent Pampena Our We had a very good experience with Vincent Pampena Our car went in for a service and had some leaks they discovered He was very prompt in calling We had a very good experience with Vincent Pampena Our car went in for a service and had some leaks they discovered He was very prompt in calling us and telling us the information about our car The car was serviced perfect as well as very clean nice loaner car as well More
by Utecolt
