Vincent Gonzalez | Page 12

He was helpful and made my service consultation easy. Informed me of everything that needed to be done and gave me my options. Informed me of everything that needed to be done and gave me my options. More

by ROBBJW1 Verified Customer Verified Customer

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If Vince was the check in person, he was very professional. But he was not able to tell me why the car arbitrarily beeps for no reason when you start it or when driving down the rd with nothing professional. But he was not able to tell me why the car arbitrarily beeps for no reason when you start it or when driving down the rd with nothing in front of you. What a stupid design and your mechanics can’t seem to fix. More

by KFSTEHLE Verified Customer Verified Customer

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I was very pleased with our experience at Subaru of Utica, friendly, kind and understanding group, thank you !!! Utica, friendly, kind and understanding group, thank you !!! More

by LINDA.IAMELE48 Verified Customer Verified Customer

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There were two problems with this service visit. First, I was incorrectly double billed for a rear liftgate motor. I was told the motor had to be paid for in advance before it could be ordered. I First, I was incorrectly double billed for a rear liftgate motor. I was told the motor had to be paid for in advance before it could be ordered. I was OK with this, but I was also charged for it again after installation. Fortunately, I noticed this, and it was corrected on the spot and the second motor charge removed. Second, the service technician neglected to complete the NYS inspection; he failed to complete the final step, which was running the vehicle through its final emissions test and affixing the inspection sticker. I did not notice this until after I returned home, so this necessitated a second trip to the dealership. I delayed sending in this response because it took a while to get everything resolved to my satisfaction. Everyone was very helpful, and I realize mistakes happen. My wife and I really enjoyed the videos of the inspection and service process along with the mechanic's commentary. It was a new and free service provided to us and we appreciated it very much. Regarding the waiting at the dealership question below: We left the car at the service department once and waited for the service to be completed twice. More

by DAVEZEE01 Verified Customer Verified Customer

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Vincent was very informative and helpful He was managing the busy morning rush all alone managing the busy morning rush all alone More

by THEARTHURS02 Verified Customer Verified Customer

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Vincent was very friendly and professional. The Service was done In a timely manner. I am very pleased overall with my experience at Subaru The Service was done In a timely manner. I am very pleased overall with my experience at Subaru More

by CCAVANAGH01 Verified Customer Verified Customer

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Always great customer service. Between the tech and the rep, they weee both Friendly and helpful. Between the tech and the rep, they weee both Friendly and helpful. More

by MOYER.JENNIFER Verified Customer Verified Customer

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Great experience every time i come ! Everyone is so friendly b if you have to wait the waiting room is very comfortable Everyone is so friendly b if you have to wait the waiting room is very comfortable More

by MSHER Verified Customer Verified Customer

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Great Experience buying our 3rd Subaru. Attention to customer service is superior to other dealerships I have dealt with in the past. I would recommend to anyone. Attention to customer service is superior to other dealerships I have dealt with in the past. I would recommend to anyone. More

by TWOOD9 Verified Customer Verified Customer

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They are always awesome. Very helpful and can usually get you in and out. Love the videos they send and the texts.keeps you informed. Very helpful and can usually get you in and out. Love the videos they send and the texts.keeps you informed. More

by TRACEYG0 Verified Customer Verified Customer

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