Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez | Page 11

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
192 Reviews
4.8

192 Reviews

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192 Reviews of Vincent Gonzalez

April 22, 2024

Dealership Rating
Employee Rating

Excellent service. Advisor was very knowledgeable. Vehicle was completed in a timely manner and correctly the first time! More

by JONSON42633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato, Nick Orbinati , Joe Batista, Jonson Moreland, Dan Perkins

Apr 22, 2024

Subaru of Utica responded

We're glad to know you had an excellent service experience at Subaru of Utica! Our team always aims for timely and accurate work. Thanks for the positive feedback, we appreciate it!

April 22, 2024

Dealership Rating
Employee Rating

Excellent service ,fast and efficient. Vincent was very cordial and professional ,I will be glad to go again . More

by COLDBROOK85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Subaru of Utica responded

We're glad to know you had an excellent experience with Vincent! Your kind words are appreciated and we look forward to seeing you again. Safe travels until then!

April 19, 2024

Dealership Rating
Employee Rating

Always a pleasure doing business there. Will be back in a few months for another oil change. More

by DIXONMS911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 19, 2024

Subaru of Utica responded

Thanks for being a valued customer at Subaru of Utica! We look forward to your next visit!

April 19, 2024

Dealership Rating
Employee Rating

Can’t reach the service department by phone. They just don’t pick up, frustrating More

by MLAR437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 19, 2024

Subaru of Utica responded

Hello, I apologize for the difficulty you've had trying to reach us. Please contact me directly so I can learn more and assist you further, thanks. Dan Perkins - Service Manager - danielperkins@carbonecars.com

April 18, 2024

Dealership Rating
Employee Rating

Service rep Vincent was very courteous and thorough. Services were provided in a timely manner. Only request would be for technician to reset tire pressure to factory standards after rotating tires. More

by MALOWICKI
Recommend Dealer
Yes
Apr 18, 2024

Subaru of Utica responded

Thanks for your valuable feedback. We're glad to know Vincent provided you with excellent service at Subaru of Utica. Your suggestion about the tire pressure reset is noted and appreciated. Safe travels!

April 17, 2024

Dealership Rating
Employee Rating

I walked away as a happy customer, in my new affordable, comfortable,and reliable SUV. Customer service from Steve was amazing 👏. Greatly appreciated his time and patients. Thank you. 😊 More

by BRITTLO1026
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 18, 2024

Subaru of Utica responded

Congrats on your new SUV! We're so glad to hear Steve and the team made the experience excellent. We'll see you again at Subaru of Utica!

April 17, 2024

Dealership Rating
Employee Rating

Excellent as always. Repeat customer. Have never had a negative experience as of yet. Recommended. More

by RGMMCX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 17, 2024

Subaru of Utica responded

Thank you for your loyalty to our shop! We are so grateful for your business and recommendation. We look forward to seeing you again! Drive safe.

April 16, 2024

Dealership Rating
Employee Rating

The service department was fast, efficient, and provided a video of check up. Vincent explained the service I needed and will need in the future. More

by MRSKHUBBARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Subaru of Utica responded

Thanks for the positive feedback! We're glad to know that Vincent and our Subaru of Utica service department were able to provide you with efficient and informative assistance. We hope to see you again.

April 16, 2024

Dealership Rating
Employee Rating

Vincent and Nick were to notch. Excellent service, transparent communication, friendly, and you could tell that they really cared about determining what was going on with the car an More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 16, 2024

Subaru of Utica responded

Amanda, thanks for your trust in us - we look forward to assisting with your future vehicle needs.

April 15, 2024

Dealership Rating
Employee Rating

Vincent was very thorough in explaining all the work I needed done on my Forester. He And Nick worked very hard on my car. The service department was short staffed the day I was in and that contributed More

by ANNE.THOMA19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 15, 2024

Subaru of Utica responded

Anne, we appreciate your understanding regarding the wait time. It's great to know that Vincent and Nick were thorough in their service of your Forester at Subaru of Utica. Thanks for sharing!

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