Vincent Gonzalez | Page 15

Subaru of Utica responded

Joanne is a valued part of our Subaru of Utica team and we're lucky to have her, and we know she'll love hearing her assistance earned such kind commendations. Thank you for working with us to care for your vehicle and leaving the thoughtful feedback. Safe travels and we'll be ready with the same great service when it's time for you to next visit.

Subaru of Utica responded

Feedback like this widens smiles for all of us here at Subaru of Utica. Thank you very much for continuing to work with our team and taking the time to leave such kind feedback. We hope you continue to enjoy your Subaru Ascent, and our friendly, informative group is here to help with anything you need along the way.

Subaru of Utica responded

Thank you very much for the positive and constructive feedback. We're delighted to hear your first Subaru of Utica service experience was positive overall. Vincent will appreciate learning his thoroughly informative assistance was valued, and we'll work to make sure our snack area is replenished more regularly. Travel safe and we'll see you again next visit.

Subaru of Utica responded

Earning Subaru of Utica customers for life is our core objective, and feedback like this means the world to our team. Thank you very much for working with us to purchase five vehicles now. We're proud to have earned and maintained your trust over that time through transparent and fair pricing and guidance that helps makes the process easy. As always we're here for anything else you may need and can be reached for support whenever necessary on the way to vehicle number six. Have fun and travel safe!

Subaru of Utica responded

Thank you, Sherrill, for your kind and constructive feedback. It means a lot to the team whenever we hear our Subaru of Utica guests enjoyed great service and a wonderful experience. Your feedback regarding the phone system has been noted and will be discussed internally, as we're always looking for ways to improve our level of customer care. Travel safe and we'll see you again next visit.

Subaru of Utica responded

Barbara, we understand needing vehicle maintenance and repairs can be upsetting, and our Subaru of Utica team strives to help customers remain as free from stress as possible while we tend to their needs. Vincent will be proud in knowing his professional, clear and informative assistance helped us reach that objective during your experience. It's great to hear you found value in our tech's video detailing the work being performed as well. Your recommendations mean the world to us, and we look forward to working with you in the future as well.

Subaru of Utica responded

Your safety is our highest priority at Subaru of Utica, and we're happy to have been able to help with everything. Thank you for trusting the team with your vehicle's care. The compliments regarding the informative communication you received along with our video service are appreciated, and we hope you'll consider working with us again down the road.

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica and we're truly grateful for your continued trust in our team with your time and business. Hearing a valued guest of ours enjoys friendly and professional assistance every visit makes us proud, and it's our pleasure to be of service. Travel safe and we'll see you again next time!

Subaru of Utica responded

We understand your frustration with our distance from you, but it truly means a lot to our Subaru of Utica team that you are willing to travel so far to work with us. Thank you very much for your time, business and thoughtful praise. Though not right next door, we're always here to help with anything else you may need, so please do not hesitate to reach out for support. Adventure safe and enjoy the road.

Subaru of Utica responded

Thank you, Robert, for taking the time to leave Vincent and our Subaru of Utica team the thoughtful feedback. He'll be very appreciative of your compliments and proud to know the assistance you received led to a satisfying experience. It's also great to hear you find our video service valuable. Stay safe and we'll see you again next visit.