Vincent Gonzalez | Page 16

Was courteous and my car was completed sooner than expected. Really appreciated that and not having to wait very long. expected. Really appreciated that and not having to wait very long. More

by AMY58 Verified Customer Verified Customer

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Vincent was courteous and explained the situation thoroughly. The dealership has left me confused on more than one occasion about what was being repaired. I brought it in in January because there was thoroughly. The dealership has left me confused on more than one occasion about what was being repaired. I brought it in in January because there was a lot of engine noise and the check engine and traction lights were one, and cruise control, traction control and brake lights were all flashing. This tells you little about what the problem is. In January, I thought the noise would be alleviated, but they replaced an oil regulator and indicated that there were loose components in the exhaust system and they tightened up a plate. However the noise persisted. When I brought it back this time, I once again asked about the noise. there had been a check engine light the day before, but not on the day of the repair. I was told that the knock sensor needed to be replaced, and that there were either one or two repairs to the exhaust system that could cost $900 or $1400 for the entire repair. On both occasions, I was confused about what the order of operations was and what was the more serious repair. The noise seems to be coming from the exhaust system for what the service department said on both occasions. However, another problem was repaired each time. I understand that it was the problem indicated by the check engine log, and apparently these problems were more serious than the exhaust noise. However, I don't want the muffler or any part of the exhaust system to fall off the car! ALL IN ALL, GOOD WORK! However, I would like to feel more informed about the seriousness of all repairs and the total cost, before the estimate comes back with the cost of only part of the repair. I would have liked to be presented with the entire cost of the knock sensor AND the exhaust with the estimate. More

by ISKYLARK Verified Customer Verified Customer

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Friendly service, flexible, and got me home and back when my car was done. Extensive maintenance, which is an investment, but they've kept my car running and repaired for six years now. my car was done. Extensive maintenance, which is an investment, but they've kept my car running and repaired for six years now. More

by SIUTA Verified Customer Verified Customer

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She’s and finance were great to deal with, service department very slow to deal with to get any information. They seem to treat customers that are actual Subaru customers better than customers that a department very slow to deal with to get any information. They seem to treat customers that are actual Subaru customers better than customers that are not Subaru owners. More

by NEUMANATT Verified Customer Verified Customer

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The service department runs like a well-oiled machine - efficient and smooth. The reps and technicians are professional, knowledgeable, and courteous. The waiting area is top notch! I appreciate being abl efficient and smooth. The reps and technicians are professional, knowledgeable, and courteous. The waiting area is top notch! I appreciate being able to look out onto the service floor to watch the work being done on my car. More

by LMICHELS0 Verified Customer Verified Customer

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Everything is always top notch! !!! Won't take my car anywhere else. Amazing service!!! Can wait for a new suburu next year !!! Won't take my car anywhere else. Amazing service!!! Can wait for a new suburu next year More

by HERKTOWN87 Verified Customer Verified Customer

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Was great experience very well handled! Very fast and efficient, clean facilities pleasant employees thank you for thanking good care of our Subaru Very fast and efficient, clean facilities pleasant employees thank you for thanking good care of our Subaru More

by THEMACRINAS Verified Customer Verified Customer

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Vincent not only answered all of my questions but he added even more information which was helpful as well. Very happy with his service! added even more information which was helpful as well. Very happy with his service! More

by TEJENNY Verified Customer Verified Customer

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Very professional, courteous and helpful. Even with a crush of extra service due to a storm they made the visit a good one. Even with a crush of extra service due to a storm they made the visit a good one. More

by KB2VLP Verified Customer Verified Customer

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Very personable, vibrant, as well as efficient. Everything was done very professionally and pleasantly~ Keep up the good work! Everything was done very professionally and pleasantly~ Keep up the good work! More

by JDBCHR3 Verified Customer Verified Customer

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