Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez | Page 8

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
192 Reviews
4.8

192 Reviews

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192 Reviews of Vincent Gonzalez

July 04, 2024

Dealership Rating
Employee Rating

I have had some unexpected problems with my car, but they have fixed the battery problems and I have a new a/c unit. This is a very low mileage vehicle so I don't understand why I've had these problems but t More

by PIZZOBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati, Tyler Basset , Joe Batista

Jul 05, 2024

Subaru of Utica responded

We're pleased to know that our team at Subaru of Utica resolved the battery issues with your vehicle! Thank you for sharing your experience, and we look forward to serving you again!

June 30, 2024

Dealership Rating
Employee Rating

I have a warranty on my car that covers over 100 things but evidently this warranty didn’t cover. The person didn’t really look at my coverage he just told me it wasn’t covered. I have rental car coverage More

by MADELINEHANI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2024

Subaru of Utica responded

Thank you for sharing your feedback with us, Madelinehani. We're disappointed to hear about your experience with your warranty and rental car coverage. The frustration you may have experienced is understandable, and we would appreciate the opportunity to provide you with a five-star experience next time! When you may need our assistance, please don't hesitate to reach out. We are here to help!

June 27, 2024

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This is a great place to have a vehicle serviced. The staff are efficient, friendly, and committed to excellence. The facility is new, very well maintained, and very comfortable. More

by GILMASON
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Katy (I'm not sure of the spelling, or certain that was her name.)

Jun 27, 2024

Subaru of Utica responded

Thank you for highlighting our efficient service and comfortable facility! If you need any assistance in the future, don't hesitate to reach out to us at Subaru of Utica. We look forward to providing you with excellent service again. Safe travels!

June 20, 2024

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Staff is always very busy but still manage to be cheerfully friendly, give their full attention, and keep me updated. More

by EATOOM
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer , Dan Perkins

Jun 20, 2024

Subaru of Utica responded

Thank you for recognizing our hardworking team at Subaru of Utica! We're glad to hear that their friendly and attentive service made a positive impression. We appreciate your support and look forward to providing you with five-star service again!

June 19, 2024

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Employee Rating

Very polite and accommodating Assisted me with question regarding my hatch and showing me how to do it More

by ELAINE122
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 20, 2024

Subaru of Utica responded

Elaine, we're happy to hear that our team at Subaru of Utica could assist you with your hatch and provide a polite and accommodating experience. If you need further assistance down the road, you know where to find us. Safe travels!

June 19, 2024

Dealership Rating
Employee Rating

Knowledgeable, friendly, attentive staff. pleasure doing business with. Looking forward to coming back to service my non Subaru vehicle. Thanks Vinny keep up the excellent work. More

by COLDBROOK85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer, Lee Gold, Carlos Bello, Matthew Dombrowski , Kenneth Anna, Joe Batista, Dan Perkins

Jun 19, 2024

Subaru of Utica responded

It's wonderful to hear that you had a great experience with Vinny and our team at Subaru of Utica! We look forward to assisting you again in the future. Thank you for choosing us!

Jun 19, 2024

Subaru of Utica responded

It's wonderful to hear that you had a great experience with Vinny and our team at Subaru of Utica! We look forward to assisting you again in the future. Thank you for choosing us!

June 15, 2024

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Employee Rating

They did not get back to me about the DCM box for 3weeks when they said it would be in in 3 working days. My first two calls were not returned More

by NCHUFF
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Jun 17, 2024

Subaru of Utica responded

Thank you for your feedback. It is disappointing to hear about the delay and lack of communication regarding the DCM box. Your comments will help us improve our service moving forward. If you need any assistance in the future, please don't hesitate to reach out to us. We would appreciate the opportunity to earn that fifth star!

June 14, 2024

Dealership Rating
Employee Rating

One of the reasons why we continue to deal with Subaru is the quality of the service and staff. More

by FWILCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer, Tyler Basset, Lee Gold, Carlos Bello, Matthew Dombrowski , Kenneth Anna, Troy Chamberlain, Kasey Eakins, Mike Green

Jun 14, 2024

Subaru of Utica responded

Thank you so much for the kind words. It makes our day! We hope to see you again in the future if we can be of assistance. Until then, safe travels!

June 11, 2024

Dealership Rating
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Vince always takes great care of me and my Subeee. All of my experiences there have been positive More

by CHRISTAGAGNON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati , Mike Greene

Jun 12, 2024

Subaru of Utica responded

We will be sure to pass on your compliments to Vince. Drive safe and we hope you will come visit us again soon!

June 07, 2024

Dealership Rating
Employee Rating

I am ALWAYS treated so well and my car is well taken care of as well More

by SUSANNEGIRVAN46
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Jun 07, 2024

Subaru of Utica responded

Thank you for the glowing review, Susanne! We appreciate your loyalty and always look forward to seeing you. Safe travels until we meet again. :)

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