Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica
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Vincent Gonzalez | Page 9

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.9
111 Reviews
4.9

111 Reviews

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111 Reviews of Vincent Gonzalez

February 24, 2024

Dealership Rating
Employee Rating

I have bought several cars from Brad G. He always makes sure the experience goes as smoothly as possible. I have never had any problems with the sales team. The Gm, Allen, had to step in on More

by THEWOOTNESS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 26, 2024

Subaru of Utica responded

Congrats on the new car! We're delighted to know that Brad and Allen have consistently provided you with great service at Subaru of Utica! It's our goal to ensure every customer leaves satisfied and secure in their new car. Thanks for the recommendation, we appreciate it! See you next time.

February 23, 2024

Dealership Rating
Employee Rating

It was my first time getting serviced here and I was not sure what to expect but Joanne was wonderful and walked me through everything. Service was quick. I was told 1 hour and it was under that. I never go More

by TERRIMAC11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer, Jonson Moreland

Feb 26, 2024

Subaru of Utica responded

We're glad to know your first service experience at Subaru of Utica went smoothly and quickly, Terri! We appreciate the feedback about Joanne's helpfulness, and we'll make sure you receive that video next time. Let us know if there is anything else we can do differently to earn your five stars next time!

February 22, 2024

Dealership Rating
Employee Rating

Great dealership and the staff is very professional. We're looking forward to a 2025 Forester upgrade. More

by RASMITH3121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2024

Subaru of Utica responded

Receiving compliments regarding out team's professionalism always makes us proud, and we sincerely appreciate your kind feedback. Thank you for continuing to trust us with your time and business. Travel safe and we'll be ready here at Subaru of Utica when it's time to help you consider the new Forester.

February 22, 2024

Dealership Rating
Employee Rating

I am always treated extremely well. The staff is very friendly and helpful.I have never had a bad experience there and will continue to give them my business More

by BELWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

Feb 23, 2024

Subaru of Utica responded

We're always delighted to have you here at Subaru of Utica, and it's our pleasure to provide you friendly and helpful service at every opportunity. Thank you very much for your thoughtful feedback and continued trust in the team with your time and business. Stay safe and we'll see you again next time.

February 22, 2024

Dealership Rating
Employee Rating

Vincent Gonzales was very cordial and easy to talk with. He kept me updated throughout. Service technician sent me a video to my device. Very friendly as well More

by KIRKCNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2024

Subaru of Utica responded

It's important to us that guests feel informed and comfortable as we tend to their vehicle, Kirk, and we're happy to hear Vincent's assistance and our video update service helped us reach that goal with you. Thank you for working with our team and leaving the kind feedback. Travel safe and come see us again whenever we can next be of service at Subaru of Utica.

February 20, 2024

Dealership Rating
Employee Rating

Customer service was great, it always is. Prices for some of the services are pretty expensive. More

by VLUCIANATELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

Feb 20, 2024

Subaru of Utica responded

We sincerely appreciate your business and constructive feedback. Knowing you always enjoy great customer service when visiting means a lot to our Subaru of Utica team. Regarding the cost of service, we're always trying to provide our customers the fairest price possible and your thoughts will be discussed internally. Additionally, we like to suggest checking our dealership website for current service specials, which can help lower costs while still receiving car care from certified experts. Your business is truly valued here and we hope you'll continue considering us for your automotive needs.

February 20, 2024

Dealership Rating
Employee Rating

Quick & easy service. Had my car cleaned and serviced. Car came out spotless. Friendly customer service. More

by DSIRIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2024

Subaru of Utica responded

We love hearing our Subaru of Utica service guests enjoyed an easy, fast and friendly visit, and it was our pleasure to give your car a spotless cleaning. Thank you for working with us to care for your vehicle and taking the time to leave the kind feedback. Safe travels and we'll be ready with a repeat performance whenever you next visit.

February 20, 2024

Dealership Rating
Employee Rating

Appreciated the video. And the communication with service desk (Vince). Repairs were done in a timely manner. Great job! More

by KHAHN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2024

Subaru of Utica responded

It's wonderful to hear you appreciated our video service along with the communication you received from Vince while we tended to your vehicle. Thank you for commending the speed with which your repairs were completed as well. Your business and kind feedback mean a lot to all of us at Subaru of Utica, and we look forward to working with you again next visit.

February 20, 2024

Dealership Rating
Employee Rating

My experience was fine, except that I had to wait an extra two days because the service advisor used text messaging instead of just calling. I am still not sure the repair (replacing the actuator for th More

by NREDLINE55
Recommend Dealer
Yes
Feb 21, 2024

Subaru of Utica responded

Thank you for your positive and constructive feedback. We'll make note of your contact preferences and work to improve our communication efforts in the future. Though we stand behind our work, please do not hesitate to immediately reach out if you suspect any additional issues with your vehicle.

February 16, 2024

Dealership Rating
Employee Rating

Put my car in the best of shape. Was able to take care of every problem. Thankcare More

by RAINBOWWIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Subaru of Utica responded

It was our pleasure to get your car back to performing its best. Thank you for trusting us with your repair and maintenance needs here at Subaru of Utica. Your kind feedback means a lot to us and we hope that you'll consider working with us again in the future.

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