Vincent Lor
Vincent Lor at Heiser Toyota

Vincent Lor | Page 62

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Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
717 Reviews
4.7

717 Reviews

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717 Reviews of Vincent Lor

November 19, 2020

Dealership Rating
Employee Rating

I WAS SO IMPRESSED WITH THE FRIENDLINESS OF THE STAFF AS WELL AS THEIR FAST SERVICE. I WAS THEIR FOR AN OIL CHANGE, TIRE ROTATION AND NEW WIPER BLADES. MY APPOINTMENT WAS 11;15 AND I WAS INFORMED MY VEHICLE More

by MollyPutz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski

Nov 30, 2020

Heiser Toyota responded

Dear Molly, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 17, 2020

Dealership Rating
Employee Rating

Awesome customer service from the guy who took my car when I pulled in to the service advisor, valet driver and cashier. Kudos to all of you!!! More

by Brenda_broughton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: SHANE ALBRECT

Nov 17, 2020

Heiser Toyota responded

Dear Brenda, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 15, 2020

Dealership Rating
Employee Rating

There are Good people I love them because they do a Good work for me. That is why I bring all my vehicles to them.Thanks. More

by Kenneth.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski

Nov 16, 2020

Heiser Toyota responded

Dear Kenneth, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 13, 2020

Dealership Rating
Employee Rating

The dealership offers variety of services needed to maintain your car The rep was receptive to my needs and offered advice in keeping with my wishes More

by MMANTHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski

Nov 16, 2020

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 02, 2020

Dealership Rating
Employee Rating

I appreciate the atmosphere at the service department. The staff is always accommodating best they can and friendly snd professional. I had an issue that caused an oil leak and Heiser fit me in to fix it More

by BAUERGK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracy also friendly (gal taking paperwork/payments)

Nov 03, 2020

Heiser Toyota responded

Thank you for such a great review! We appreciate your business and we are happy we were able to help fix your vehicle. Have a wonderful day.

October 27, 2020

Dealership Rating
Employee Rating

Love Heiser! Everyone is friendly, fast, and efficient! I’m not sure who my service person was, but he was very nice and friendly. Thank you! More

by RUBYSLIPPERS90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski

Oct 28, 2020

Heiser Toyota responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 26, 2020

Dealership Rating
Employee Rating

Battery not switching over as quickly as it was prior to both of my 5K and 10K mile services. Almost like it was turned down, or altered. Not to mention my MPG's have ebbed, and now seemingly plateaued, sin More

by MCURLEYJACOBS0812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski

Oct 27, 2020

Heiser Toyota responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize you are having battery issues. I have sent your feedback to the Service Manager Joe Vicari III. I know he did reach out already, so please feel free to contact him back at your earliest convenience directly by phone at 414-586-7135 or by email at jvicari@heiser.com

Jun 30, 2022

MCURLEYJACOBS0812 responded

Thanks. Everything’s been taken care of. You guys are great!

October 26, 2020

Dealership Rating
Employee Rating

Tire rotation not completed. Tech said he checked glove box for wheel lock. Said he checked glove box. Maybe missed it. Checked when I got home. It was there. More

by BKUTNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2020

Heiser Toyota responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Joe Vicari III in an effort to better our business and employees. Please feel free to contact Joe directly by phone at 414-586-7135 or by email at jvicari@heiser.com

October 23, 2020

Dealership Rating
Employee Rating

Just moved to Mequon from Franklin and thought the friendliness and service was outstanding...much better than Wilde Toyota. You actually found the leakage problem in my tire rim! Thank you! More

by Amdevine100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski

Oct 23, 2020

Heiser Toyota responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 19, 2020

Dealership Rating
Employee Rating

I have to thank the kind gentleman that was behind the desk who brighten my day. I've been out of work fir 6 monthsvand gave me a no charge tire rotation. You can't imagine how much it meant to me. Than More

by KATHY.ALBRECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski

Oct 19, 2020

Heiser Toyota responded

Kathy, we are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

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