Vincent Lor | Page 61

I made my appointment before work, and planned for extra time, just in case. Everyone I dealt with in the service department was friendly, accommodating, and professional. And they were so well prepared and time, just in case. Everyone I dealt with in the service department was friendly, accommodating, and professional. And they were so well prepared and efficient, I actually got to work early! More

by KNAPPJL Verified Customer Verified Customer

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Thanks. The service was quick. It shows what I needed to do on my vehicle to get it to pass. Will return if further questions/service are needed. do on my vehicle to get it to pass. Will return if further questions/service are needed. More

by YENGVNNCR_TOYO Verified Customer Verified Customer

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Quick and efficient. Replaced leaky tire right away. I also needed an emissions test which was done first and was very fast. The whole visit took less than an hour. also needed an emissions test which was done first and was very fast. The whole visit took less than an hour. More

by MIKE.VANDEBUNT Verified Customer Verified Customer

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It was my first time taking my car there and I have to say it was a wonderful experience. The staffs was really nice and they made me feel welcome. The technician’s work was flawless and they finished up say it was a wonderful experience. The staffs was really nice and they made me feel welcome. The technician’s work was flawless and they finished up faster then what I was told so that’s a plus. More

by Vangboy95 Verified Customer Verified Customer

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I went in for 15,000 mile maintenance on my 2019 RAV4. I wish I had paid more attention to the service reps’ names to give them personal compliments! The 2 I dealt with were great! The first (I believe Vin wish I had paid more attention to the service reps’ names to give them personal compliments! The 2 I dealt with were great! The first (I believe Vincent Lor?) answered all my questions to help me better understand how to use my cruise control settings. Because he was busy when my service was completed, another service rep (Bob or Joe) called me over to let me know it was done and went over the findings that everything checked out okay. He let me know the other guy was busy and that he didn’t want me to wait any longer, which I thought was very nice and great team work! He also answered my questions about the letter I received a while ago about the gas tanks never appearing full via the gauge after filling them fully. He said Toyota is still working on a resolution for that issue. Overall, I had a great experience and would recommend Heiser Toyota. More

by NSIMONS0519 Verified Customer Verified Customer

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Chad Covert and Vincent Lor took excellent care of my car after losing my keys! Thank you for the speedy service to get me back on the road!! after losing my keys! Thank you for the speedy service to get me back on the road!! More

by JOE C Verified Customer Verified Customer

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Excellent service, good and clear communications about my needs. Friendly environment over all. The service and dealer departments send regular information about services and available price deals about new needs. Friendly environment over all. The service and dealer departments send regular information about services and available price deals about new cars. Though I might not any of the above, it is good to be contacted and given heads up. More

by TSEBAOT.HAILEMICHAEL Verified Customer Verified Customer

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Had my car in the department for four weeks. Took quite a long time for them to diagnose the problem. However Vincent communicated with me regularly and could not have been more clear and helpful. I was give long time for them to diagnose the problem. However Vincent communicated with me regularly and could not have been more clear and helpful. I was given a very nice car to drive while my car was in operable. This was especially generous to me because my husband had passed away the day before and I had much to take care of. More

by Sue Verified Customer Verified Customer

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I WAS SO IMPRESSED WITH THE FRIENDLINESS OF THE STAFF AS WELL AS THEIR FAST SERVICE. I WAS THEIR FOR AN OIL CHANGE, TIRE ROTATION AND NEW WIPER BLADES. MY APPOINTMENT WAS 11;15 AND I WAS INFORMED MY VEHICLE WELL AS THEIR FAST SERVICE. I WAS THEIR FOR AN OIL CHANGE, TIRE ROTATION AND NEW WIPER BLADES. MY APPOINTMENT WAS 11;15 AND I WAS INFORMED MY VEHICLE WAS READY AT 11:52. MUCH LESS THAN THE 2-1/2HOURS IT TOOK AT ANOTHER DEALER FOR THE SAME SERVICE. YOU CAN BET I WILL BE BACK AT HEISER FOR FURTHER SERVICE IN THE FUTURE! More

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Awesome customer service from the guy who took my car when I pulled in to the service advisor, valet driver and cashier. Kudos to all of you!!! when I pulled in to the service advisor, valet driver and cashier. Kudos to all of you!!! More

by Brenda_broughton Verified Customer Verified Customer

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