Always great service from the entire staff.
Vitaliy has taken care of our cars as if his own.
Vitaliy has taken care of our cars as if his own.
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by JasonP
Service Price Transparency
Dec 12, 2022 -
Herb Gordon Subaru responded
Hi, thanks for your praise and kind comments about our team. Our team is available should you require any extra help.
Thank you as always Vitaliy!
Accommodated my schedule and was able to get my Subaru serviced and on my way ahead of time.
Accommodated my schedule and was able to get my Subaru serviced and on my way ahead of time.
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by danielshimelis@gmail.com
Service Price Transparency
Dec 12, 2022 -
Herb Gordon Subaru responded
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Vitaly and staff are super professionals.
They get the job done quickly and efficiently. Could not have a better group taking care of business! Service is impeccable.
They get the job done quickly and efficiently. Could not have a better group taking care of business! Service is impeccable.
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by lafitz2011
Service Price Transparency
Dec 08, 2022 -
Herb Gordon Subaru responded
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I came in without an appointment.
My Service Advisor Vitaliy advised me that was not a problem. We discussed what I needed done and reminded me that I could get a free car wash. He
My Service Advisor Vitaliy advised me that was not a problem. We discussed what I needed done and reminded me that I could get a free car wash. He told me the wait time would be 1-1/2 - 2 hours. The service waiting area has coffee and snacks available (free). The waiting area was comfortable. My service advisor gave me updates on the progress. My vehicle was ready when promised. This service is consistent with my previous visits to Herb Gordon Subaru. I love ‘em!
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by Jerry5519
Dec 05, 2022 -
Herb Gordon Subaru responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Fast, polite honest.
Does great work. Employees are knowledgeable and care about customer service and experience.
Does great work. Employees are knowledgeable and care about customer service and experience.
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by CBlair
Service Price Transparency
Dec 05, 2022 -
Herb Gordon Subaru responded
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
One reason I bought two new Subarus at Herb Gordan is the
quality of the service department.
quality of the service department.
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by Happy Subaru Owner
Service Price Transparency
Dec 02, 2022 -
Herb Gordon Subaru responded
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
This dealership has a service department that completes
work as promised and in a timely manner.
work as promised and in a timely manner.
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by RW
Service Price Transparency
Nov 28, 2022 -
Herb Gordon Subaru responded
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Service advisor, Vitaliy Khlebnikov, was very pleasant to
work with. Great customer service, courteous, kind and thorough with his work. The time it took quick and according to the schedule. Very pleased wit
work with. Great customer service, courteous, kind and thorough with his work. The time it took quick and according to the schedule. Very pleased with the service rendered.
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by Honeybee53123
Service Price Transparency
Nov 25, 2022 -
Herb Gordon Subaru responded
Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I took my 2018 Subaru Legacy / 3.
6R Limited in for a problem with the radio / head unit. After inspection it was found to have an internal problem. The radio / head unit was replaced
6R Limited in for a problem with the radio / head unit. After inspection it was found to have an internal problem. The radio / head unit was replaced per a warranty extension. Vitaliy Khlebnikov and Ken Hanscom were both very helpful and took care of my issue right away. Very happy with the service. Work done in one day 8/25/22.
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by jlrodd
Aug 27, 2022 -
Herb Gordon Subaru responded
Hi, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
Aug 27, 2022 -
jlrodd responded
I have owned 2 Subaru's. A Subaru Baja and my Subaru 2018 Legacy 3.6R Limited. I always have all my service done at Herb Gordon. When I need one I always get a free loaner car. Always been very happy with this dealership and will continue to have all car work done here. 👍
On July 8th, 2022, Friday, Rodney Rogers and Vitaliy
Khlebnikov were very courteous, polite, friendly, and helpful in proving me with excellent customer care when it came to servicing my car with the
Khlebnikov were very courteous, polite, friendly, and helpful in proving me with excellent customer care when it came to servicing my car with the right parts, service, and care.
-Vanessa- (Silver Spring)
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by vlm1040tax
Jul 13, 2022 -
Herb Gordon Subaru responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!