Vitaliy Khlebnikov
Vitaliy Khlebnikov at Herb Gordon Subaru

Vitaliy Khlebnikov | Page 34

Service Advisor

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

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5.0
532 Reviews
5.0

532 Reviews

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532 Reviews of Vitaliy Khlebnikov

January 09, 2021

Dealership Rating
Employee Rating

Excellent service, thorough explanation of issues and options. Especially appreciate the assistance with best options for safety balance with minimizing costs. The extended warranty has already saved me More

by Rckrtcrg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2021

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 06, 2021

Dealership Rating
Employee Rating

Vitaliy is a great repair customer service representative. He is very knowledgeable and explained everything to us about the necessary maintenance on our Subaru Outback. He gave us great advic More

by lauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 06, 2021

Herb Gordon Subaru responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks for the recommendation, and have an amazing day!

December 08, 2020

Dealership Rating
Employee Rating

The service department Herb Gordon is outstanding in every way. Vitaliy always provides exceptional customer service and is an absolute pleasure to work with. I highly recommend this dealership to anyon More

by Clh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 13, 2020

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

November 30, 2020

Dealership Rating
Employee Rating

Problem with AC/heat diagnosed incorrectly by a local mechanic who has serviced our other cars, and estimated repair costs at over $2,000. Brought the car in to Herb Gordon Subaru and Vitaliy and his More

by flipm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2020

Herb Gordon Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day! Take care!

November 29, 2020

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Employee Rating

Always great service. Have been taking my car there for over 7 years now. Amazingly vast majority of the staff has not changed. Speaks volumes in multiple ways. More

by 03allen55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Claudia Herrera, Robert Jackson

Dec 01, 2020

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru! Take care!

November 25, 2020

Dealership Rating
Employee Rating

Vitaliy was excellent! He quickly provided an estimate over the phone and was great to work with in person. Provided a loaner car as well! More

by Joe M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2020

Herb Gordon Subaru responded

Hi Joe, thank you for your kind review; we are happy to pass along your comments to Vitaliy here at Herb Gordon Subaru! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2020

Dealership Rating
Employee Rating

I sent this already. When I clicked on images of staff the app dumped me out. It was a complicated intermittent problem. Because Vitally took me seriously, they monitored the car overnight found the prob More

by Charman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rodney Rogers

Nov 29, 2020

Herb Gordon Subaru responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

November 24, 2020

Dealership Rating
Employee Rating

Extremely friendly, helpful and easy to work with. Al is great and worked really hard to help me with my new lease given some challenging circumstances due to COVID. I really appreciated their flexibility More

by Ggt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Roy , Alan Goldberg, Michael Goodman

Nov 26, 2020

Herb Gordon Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Herb Gordon Subaru as your first choice for service! Take care!

November 23, 2020

Dealership Rating
Employee Rating

Friendly, fast and honest. Vitaliy kept me informed the entire time and was amazing at explaining what repairs I need and the possible cause. Excellent service! More

by CBlair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2020

Herb Gordon Subaru responded

Thank you for your support! We're happy we could help. We want all our customers to feel this way when leaving our dealership!

November 19, 2020

Dealership Rating
Employee Rating

I had another fantastic experience at Herb Gordon Subaru dealer located on Automobile Blvd, especially worked with the advisor, Mr Vitaliy Khlebnikov. He went above and beyond taking care of my car issues l More

by Couryney1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 20, 2020

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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