Vitaliy Khlebnikov | Page 33

Herb Gordon Subaru supported me while in the midst of my very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then m very own “series of unfortunate events” and I can’t thank them enough! Driving in downtown Bethesda, my power steering suddenly went out and then my battery died. After being towed to Herb Gordon Subaru, I was introduced to Vitaliy, a phenomenal service advisor. Together both he and Greg kept me informed about the costs of the parts/services that my car needed. That day they had me in a loaner car and I was able to continue my appointments— a realtor needs their car! I asked very bluntly if I should purchase a new car or if my Outback with only 90k miles would continue to drive well after said repairs. I felt confident in their guidance to continue with repairs. My brakes were an issue and after trying several options, the part needed was going to cost close to another $1000 I was distraught. Subaru worked with me and helped to offset some of the costs of the part needed...I was already spending a chunk of $$ and they realized my situation. They treated me with so much respect and I felt truly guided in making my decisions. Fast forward to the day I’m going to pick up my car and return the loaner — I got rear ended in the LOANER car!! I felt so bad, even though it wasn’t my fault, I still felt like I wrecked a brand new car that they loaned and was mortified. Ken, the service manager called to check on me while I was still at the scene and reassured me that everything was okay and accidents happen. Laurie also helped to assuage my concerns by making the insurance accident reporting effortless. I can’t say enough about the amazing folks at Herb Gordon Subaru. I felt cared for, understood, and appreciated as a customer. I’ve always known I’d be a lifelong Subaru driver, but I won’t ever take my car or buy another car from anyone but the incredible folks at Herb Gordon! Thanks to all for getting me back on the road safely. Sincerely, Ashley Vonada More

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My experience has always been exceptional. Even during these difficult times, they have worked hard to also make it a safe experience. Vitaliy was kind, courteous, and kept me informed. these difficult times, they have worked hard to also make it a safe experience. Vitaliy was kind, courteous, and kept me informed. More

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The service department is always courteous, speedy and give suggestions when necessary. The waiting area is perfect to continue working while I wait. All of the above, keeps me returning to this particul give suggestions when necessary. The waiting area is perfect to continue working while I wait. All of the above, keeps me returning to this particular Subaru. More

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Vitaliy has been my team leader for years and he knows how to calm my anxiety when my car needs work. He keeps in touch, giving me updates from start to finish. His customer service skills are excellent a how to calm my anxiety when my car needs work. He keeps in touch, giving me updates from start to finish. His customer service skills are excellent and I look forward to seeing him when my car needs service. More

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been a satisfied customer of sales and service depts for over 10 years. Vitally is my go-to guy - never a less than excellent service experience - accommodating and communicative. over 10 years. Vitally is my go-to guy - never a less than excellent service experience - accommodating and communicative. More

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Thorough and fast service. Complete front and rear brake service done quickly and at a competitive price. Waiting facility comfortable with work space and wifi to make the most of wait time. Service rep was service done quickly and at a competitive price. Waiting facility comfortable with work space and wifi to make the most of wait time. Service rep was personable and did not try to up sell any services. More

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Vitaliy has been absolutely phenomenal on his customer service! He always keeps me inform of what my car needs which is nice. He is always very welcoming & friendly. I always look forward to Vitaliy whe service! He always keeps me inform of what my car needs which is nice. He is always very welcoming & friendly. I always look forward to Vitaliy when i come in for service. More

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Friendly and professional staff. Good service,Attentive Friendly and professional staff. Good service, Attentive to your concerns , I have been taking my vehicle for service at this dealership since 2015. Friendly and professional staff. Good service, Attentive to your concerns , I have been taking my vehicle for service at this dealership since 2015. highly recommended. More

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I have been getting my Forester service for the past four years. Usually, I have dealt with Vitaliy Khlebnikov. He always provides an excellent service. The employees are very nice and knowledgeable. I am ab years. Usually, I have dealt with Vitaliy Khlebnikov. He always provides an excellent service. The employees are very nice and knowledgeable. I am absolutely satisfied with my Subaru experience. More

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For my last Vehicle Service, I dealt with Rodney Rogers and he took care of all of my requests and made sure that my vehicle was washed and serviced in a timely manner. The folks here at Herb Gordon Subaru and he took care of all of my requests and made sure that my vehicle was washed and serviced in a timely manner. The folks here at Herb Gordon Subaru always take care of their Customers! More

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