Vitaliy Khlebnikov | Page 40

Some Thoughts From A Loyal Customer For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing and witnessed a level of professionalism and expertise that is unsurpassed.   HG Subaru is a tightly run ship, composed of equal parts coordination and camaraderie amongst the staff, skillful ability to communicate to the customer, and a personal courtesy towards us that is beyond anything I’ve experienced at any other organization.  The service group at HGS does not fail to make a customer feel invaluable. I never leave the place without a smile on my face, a belly full of fun treats, and a respect for and trust in the way the company is run, that just grows and grows.   My husband (who does NOT drive a Subaru) is continually in awe of and, I won’t lie, a little envious, at just how well I am taken care of each time I set foot in that door.  If it’s a loaner I need, a loaner I receive.  If it’s a wait job, I am always politely engaged with and tended to, until the work is complete. The follow up phone calls always end with with a meaningful ‘regards to Robin’ (my husband), or a super friendly, ’have a great summer!’ or some other such equally sincere wish for my well-being.  The QUALITY of care toward the customer is simply unique, and exceptional. Thoreau writes, that ‘success usually comes to those who are too busy to be looking for it’.  If hard work, and dedication, helpfulness and a kind word for free are signs of a successful business, then this group of employees is too busy being busy to probably ever know just how successful they are. I never fill out these things, but as the lifespan of my SECOND Subaru nears it’s end, I thought it was time I gave you lot a piece of my mind.   Last time I brought the car in, I was helped by Michael Goodman.  Special as he is, he is only as special as any other of the entire service team, whom I fondly address by first name. I am familiar with them now, and that is a true and rare pleasure these days *anywhere* let’s face it, let alone…a ‘stereotypical’ car dealership. There is nothing ‘typical’, about these guys…they are just the most personable bunch of people, every single one, and it’s a joy to know them, frankly. I joke, every time I leave, that I hope something goes wrong with the car so that I can come visit again soon.  Unfortunately, or not, depending on how you see it, the product is built so well that I am often denied that pleasure.  But…from sales, to service, to parts and labor…you truly have become ‘family’ to me, and I guess, if you didn’t yet grasp just how delighted working with you all over the years has made me…perhaps now…you do.   You are the quintessential definition of what it takes to make and BE a great team, and I am truly proud to be a Subaru owner, in your most capable and kind hands. With deep appreciation and in genuine gratitude, Marina Cavanaugh More

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Beyond Expectations The service I received from Vitaliy and Rodney on my last visit was nothing short of excellent. They really know how to take care of their customers. The service I received from Vitaliy and Rodney on my last visit was nothing short of excellent. They really know how to take care of their customers. The communication is amazing with consistent updates from the time you arrive to the time you leave. I know I can rely on these guys and I am at peace knowing my vehicle is under their care. More

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Best Subaru Service Department in DMV Area I moved away from this location in 2016, and I have at least two other locations much closer to my new home. I still come to Herb Gordon because no on I moved away from this location in 2016, and I have at least two other locations much closer to my new home. I still come to Herb Gordon because no one else comes close to their level of service. The fact that I can take a loaner for free if I need to run errands during the appointment is worth the drive. To my knowledge, literally no other dealership in my area does that. Today was my first time working with Vitaly, and he was exceptional. I just had my 54k service and have had 6k services regularly, and I've always had a great experience here. Claudia was my last interaction at 48k over the summer, and she was also great! More

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Great service Vitaly has taken care of me since I bought this car. I come in for regular service and he gets me in and out quick. The atmosphere of the waiting room Vitaly has taken care of me since I bought this car. I come in for regular service and he gets me in and out quick. The atmosphere of the waiting room is also much better than other dealers in the area. More

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Routine Service I've been a customer of Herb Gordon Subaru since 2012, I have owned a Forester and two Outbacks, great vehicles and the Service center is just great. I've been a customer of Herb Gordon Subaru since 2012, I have owned a Forester and two Outbacks, great vehicles and the Service center is just great. More

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Routine Service No complaints, Vitaliy and everyone else I felt with were professional and friendly, work was done quickly and throughly. Have been bringing my cars No complaints, Vitaliy and everyone else I felt with were professional and friendly, work was done quickly and throughly. Have been bringing my cars here for over a decade and will continue to do so. More

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Timely and Honest I have not had major repairs st this dealership, but they have been very honest when I have brought in issues. They could have lied and told me things I have not had major repairs st this dealership, but they have been very honest when I have brought in issues. They could have lied and told me things needed to be done when it did not. Prices are high but it has been worth it; never have had to return after small things were done. Vitaliy is very straightforward and I enjoy dealing with him. More

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Excellent service in little time. Everyone’s time is valuable. I have had 4 scheduled services done on my vehicle while I wait. No pick the car up later, get a loaner or rent a car. Everyone’s time is valuable. I have had 4 scheduled services done on my vehicle while I wait. No pick the car up later, get a loaner or rent a car. The service advisors are courteous and atttentive to vehicles requirements. It’s nice to just drive a vehicle and not worry about do I need to change the oil, are my wipers effective when it rains and on and on. More

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Awesome customer service with Vitaliy Today’s experience with service department was top notch from the greeting to delivery of finished product. Vitaliy did an outstanding job especially Today’s experience with service department was top notch from the greeting to delivery of finished product. Vitaliy did an outstanding job especially in this day and age where customer service no longer seems to matter. More

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change oil, change belt, brake pads etc. I went to the dealership and I was greeted politely. I dropped my car and told them that i felt resistance when I turn the steering wheel. After a cou I went to the dealership and I was greeted politely. I dropped my car and told them that i felt resistance when I turn the steering wheel. After a couple of minutes, Vitaliy called me and they were able to diagnose the problem. the next day I received a text that my car was ready for pick up. Everything went smoothly and my car got fixed. More

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