Vitaly Gurvich | Page 3

Thank you! Professional salesman John Ewald. Dealership is far above average. The process is quick and easy. Most enjoyable car buying experience I have ever had Professional salesman John Ewald. Dealership is far above average. The process is quick and easy. Most enjoyable car buying experience I have ever had. Thank you gentlemen at Koons Westminster More

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New 2017 Highlander Excellent buying experience on my new 2017 Highlander Limited. I have bought previous vehicles from Koons and each time has been rewarding. Rob Morris Excellent buying experience on my new 2017 Highlander Limited. I have bought previous vehicles from Koons and each time has been rewarding. Rob Morris (sales) was very helpful and knowledgeable on the new features of the 2017 Highlander. I have used the service department at Koons Toyota previously and it has always been clean, efficient reasonably priced - kudos to Todd service manager. More

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A+ Dealership I've purchased many new/used cars over the past several years but it was never as easy as it was at Koons Westminster. My sales professional, Damien L I've purchased many new/used cars over the past several years but it was never as easy as it was at Koons Westminster. My sales professional, Damien Lacks, was just that.. Professional. He was a pleasure to work with. Honest, courteous, knowledgeable and very personable. Thank you to the Koons team - Damien, Regina and Vitaly!!!  More

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Amazing Salesman and finance department have purchased many new cars in the past but my experience at Koons Westminster Toyota has been amazing. I have nothing to gain by writing this revie have purchased many new cars in the past but my experience at Koons Westminster Toyota has been amazing. I have nothing to gain by writing this review BUT after my experience last night and today I'm compelled to share my experience. We had gone to other dealerships and no one would take the time to work with us. Our situation wasn't the best because we had a lot of negative equity in our trade BUT the professionals at Koons made it happen. We were there late last night and I didn't think it was going to happen but to my surprise my phone rang before 10 am and it was the finance manager. He told me my salesman and finance person explained my situation and he said he was going to call the banks to see what he could do. Within 45 minutes he called me back and we had a deal. They took the time to make it happen and I can't thank them enough. Damien Lacks was our salesman and I must say he was truly amazing. Thank you Damien Lacks and thank you to Jeff Schuette in the finance department for making it happen. I'd recommend you both to anyone looking for a new vehicle. More

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"My Koons Experience" My wife and I are the proud owners of a 2016 Toyota Highlander Limited SUV. Our purchase at Koons Westminster Toyota was one of the most enjoyable a My wife and I are the proud owners of a 2016 Toyota Highlander Limited SUV. Our purchase at Koons Westminster Toyota was one of the most enjoyable and pleasant car buying experiences and certainly worthy of this positive review. I cannot speak more highly about the three individuals, John Ewald, Jeff Schuette, and Vitaly Gurvich, that we dealt with during our visit to Koons. From start to finish, these gentlemen worked tirelessly to provide us with a stress free car buying experience. In this day and age when quality customer service is difficult to find, these folks deserve recognition for their commitment to customer satisfaction. In addition to selling us the SUV of our dreams, they have gained a lifetime customer. I highly recommend Koons Westminster Toyota for your next vehicle purchase. More

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Cliff is AMAZING and Koons is a great place to buy!!!! Called in the morning and told Cliff exactly what we wanted before we drove an hour from Baltimore. By 2pm, Cliff had two Sequoias ready for us and wh Called in the morning and told Cliff exactly what we wanted before we drove an hour from Baltimore. By 2pm, Cliff had two Sequoias ready for us and when we got there at 6:30 everything was ready to go....and we left with our new SUV that night. It was very refreshing to have an honest and straight forward salesman and the team that helped with the entire process was AMAZING! If we buy another Toyota, Cliff will be the person we go to. He was great to work with and they were very friendly and patient. We have 4 kids, 2 of which are very little and they were absolutely great with them. Thanks for the best car buying experience ever. More

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Satisfaction Guaranteed I purchased a vehicle I wasn't comfortable with and came back the next business day. They worked hard to get me into a truck that I am extremely ha I purchased a vehicle I wasn't comfortable with and came back the next business day. They worked hard to get me into a truck that I am extremely happy with. The 7 day advantage is a huge advantage. I went to Koons Westminster because the competitive online prices. When you support a business you support the employees and their families. The friendly and knowledgeable staff went out of their way to make sure I was happy with my purchase. Its a good feeling to support good people who give you such a high level of service. More

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Great Experience I was searching online for many months trying to find the right vehicle to meet all of my needs. I was getting many generic response emails, but none I was searching online for many months trying to find the right vehicle to meet all of my needs. I was getting many generic response emails, but none really addressed my questions. I received a personal email from Chuck and he was very supportive and patient with my busy schedule when trying to schedule test drives. He and the dealership allowed me to try several vehicles. Chuck tracked down a measuring tape so we could verify trunk space and he even came in on his day off to go thru my choices again, for like the 4th time!! I had never purchased a car on my own before and was very nervous about the process, but they were very kind and attentive to where I stood with my finances. There was such a friendly group of people there, from the front desk, to Chuck to the financing people. They were willing to work with me and helped me meet all that I was looking for...and I love my 4Runner and have recommended Koons to my family and will continue to recommend to friends as well!! More

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2014 Avalon Great experience. Everyone was very professional and made my family feel welcome while doing business at Koons. The sales people at Koons worked as a Great experience. Everyone was very professional and made my family feel welcome while doing business at Koons. The sales people at Koons worked as a team to make sure that we felt like the transaction was done as fairly as possible and all parties were satisfied. Its nice to get good customer service and professionalism when making such a long term purchase. My sales person Thomas Hardin was very thorough and made sure we understood how to work all the features on the new vehicle. He also explained the maintenance schedule and encouraged us to bring the vehicle back to Koons for issue that we may encounter. I must also say that Nigil Hayes played a large part in the transaction and ensured that I got the best deal that I possibly could and in Nigil Hayes absence, George Thompson continued to make sure everthing went smoothly. My entire family was pleased with the dealership and the new Avalon that we took home. More

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I will be going back My husband and I needed a used card with 4 wheel drive for the winter. The sales team was willing to work with us and our budget. We weren't happy wit My husband and I needed a used card with 4 wheel drive for the winter. The sales team was willing to work with us and our budget. We weren't happy with our initial experience because the wait for the vehicle was very long. Once we got, home we realized that there was only one key for the SUV and we weren't given the code for the keyless entry. The change oil light was left on and the wiper blades were falling apart. After talking to the head of customer service she assured me that the matter would be resolved. All of the problems were fixed in a timely manner and were free of charge. Initially I said that we would not be returning, but because the dealership acknowledged their mistakes and took the time to resolve them, I will definitely be returning. More

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