WALTER CHAVEZ | Page 3

Efficient and Exceptional Experience Justin went above and beyond with my service. He was friendly and knowledgeable and he frequently checked in with me with updates on the status of my Justin went above and beyond with my service. He was friendly and knowledgeable and he frequently checked in with me with updates on the status of my vehicle. The technician thoroughly inspected my vehicle and diagnosed the issue. Overall, I had an incredible experience with the service department at Rick Case. Thanks guys!! More

Helpful 0

Report | Print

Satisfied customer Rick Case has exceptional customer service. Informed sales and service people. They always make the the process easy. I would definitely purchase anot Rick Case has exceptional customer service. Informed sales and service people. They always make the the process easy. I would definitely purchase another vehicle from them. Great deals, incentives and service. Very pleased! More

Helpful 0

Report | Print

Walter in the service department was very helpful Walter in the service department was awesome I would use Rick Case Volkswagen anyday everybody there is very friendly and helpful they have TVs and f Walter in the service department was awesome I would use Rick Case Volkswagen anyday everybody there is very friendly and helpful they have TVs and food while you wait for your car to be ready More

Helpful 0

Report | Print

Great dealer! My experience at Rick Case is awesome overall. This is my 6th purchase from them, my first at VW. From day one I received the best service! Awesome de My experience at Rick Case is awesome overall. This is my 6th purchase from them, my first at VW. From day one I received the best service! Awesome deal and even better service. A car and Walter are great! Ámbar was the sales rep for me and my husband. We bought two cars for him on the same day! He did not work with us this time but he is A+! Rick Case VW is highly recommended! More

Helpful 0

Report | Print

Had a good experience taking my car for service. The car service advisor was well-mannered and explain the details of the service needed. He explained the work that was needed and the cost, so no sur The car service advisor was well-mannered and explain the details of the service needed. He explained the work that was needed and the cost, so no surprises when picking up the car. More

Helpful 0

Report | Print

Satisfied Because the service was excellent . And I like to visit the dealer, I like too much Volkswagen . I would to have another new car in the future. Because the service was excellent . And I like to visit the dealer, I like too much Volkswagen . I would to have another new car in the future. More

Helpful 0

Report | Print

Horrible people and place! I’ve always had issues with deceitful tactics and purposely discriminating. What a rip off! I’m 7 months pregnant with a 3 year old in tow. It’s been I’ve always had issues with deceitful tactics and purposely discriminating. What a rip off! I’m 7 months pregnant with a 3 year old in tow. It’s been 3 years 2 months since I leased this car and wanted to charge $145 for a diagnostic when I show up for air bag, ABS, traction control and Power Steering light coming on all at the same time?! What crap and completely disgusting service every time! More

Helpful 1

Report | Print

Service Had Great service. Walter was great. Would be great if they washed my car before I picked it up . That would be a nice touch . Had Great service. Walter was great. Would be great if they washed my car before I picked it up . That would be a nice touch . More

Helpful 0

Report | Print

Disappointment Did the 60k service but the wipers were not changed, they did not get the I for the GTI n the car was not washed Did the 60k service but the wipers were not changed, they did not get the I for the GTI n the car was not washed More

Helpful 0

Report | Print

Service visit SUV was ready the same day, 4 recalls and regular oil change ( 10,000 mi maintenance ) were efficiently and diligently taken care of. Great service SUV was ready the same day, 4 recalls and regular oil change ( 10,000 mi maintenance ) were efficiently and diligently taken care of. Great service Thank you Walter ! More

Helpful 0

Report | Print