WALTER CHAVEZ | Page 2

My car wound start the night before and called the service dept the next morning. They immediately setup an appointment and provided towing service information. Took the car in at 10am and was out by service dept the next morning. They immediately setup an appointment and provided towing service information. Took the car in at 10am and was out by 1:30pm. Excellent service and attention. You have a customer for life. More

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Great service and honesty from the service advisor Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly rec Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly recommend going to your authorized dealer for any questions you have! Very grateful for their knowledge and courtesy! More

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Oil change, tire rotation and car wash problems Last time I had my oil changed at Rock Case VW I got 10 miles from the service department when my low oil light came on I stopped at Advanced Auto Par Last time I had my oil changed at Rock Case VW I got 10 miles from the service department when my low oil light came on I stopped at Advanced Auto Parts and had to by a quart of oil. I did not feel safe driving back and after adding oil had nothing to show away. This time I paid for a tire rotation but it was not done and they said the car wash was broken and if I wanted to get it washed I had to take my VW to a Honda dealer. When I complained to service writer he said there was nothing he could do. I keep coming back here because this is a leased vehicle and the sales department was outstanding but the service department is scary. If it wasn’t that I try to keep my maintenance records here to prove I took good care of my car this is the last place I’d let touch my car. I’m over 75 with heart problems and need a dependable car and their service on my car leaves me wondering if I’ll make it home every time they do regular maintenance. More

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Excelente Atencion Excelente taller para el cuidado del vehículo. Buenos empleados. Solo que los precios son algo altos, es decir, es el doble de costoso que cualquier t Excelente taller para el cuidado del vehículo. Buenos empleados. Solo que los precios son algo altos, es decir, es el doble de costoso que cualquier taller promedio. More

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Always very good Friendly, and very fast response to us, we are very satisfied , all people are very nice all the time, they explain everything very well, we are satis Friendly, and very fast response to us, we are very satisfied , all people are very nice all the time, they explain everything very well, we are satisfied always More

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air conditioning service Great team of service managers and mechanics. Quality service and courtesy helpful staff. I recommend them to be your dealer here in south Florida. Th Great team of service managers and mechanics. Quality service and courtesy helpful staff. I recommend them to be your dealer here in south Florida. Thanks for the help. More

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Bad Service Supervision I just hope that this is read by somebody who cares at the Rick Case organization. This is the third time. I am experiencing a careless car service fr I just hope that this is read by somebody who cares at the Rick Case organization. This is the third time. I am experiencing a careless car service from one of your dealers branches. My wife has taken my VW Tiguan 2017 to its oil & filter plus tire rotation per maintenance protection plan by 06/21/19. They returned the car to her. Your service invoice said the you had rotated our car tires. My wife realized you did not rotate the tires of the car. How did she realize about it ? We had rear passenger tire flat on 05/07/19 .And The provider which fixed it had made some yellow marks on it. Well !!! That tired remained on its position when we got our car from your rotation service. My wife had to go back to the service department. Explain to the service advisor the situation who was very friendly and diligent all time. And wait for a manager who finally ordered the missing tire rotation. Whats the point here ? What if she did not realize it at this time ? It is too bad one has to go thru your VW or Hyundai service departments doubting about the completion of your tasks. More

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Misogyny is rife here The last two visits were horrible not only was I forced to go to this place for recall repair I have been treated like a sub class because I’m a wom The last two visits were horrible not only was I forced to go to this place for recall repair I have been treated like a sub class because I’m a women and “don’t know anything”. Issues that should have been taken care of no charge they wanted $300 for maybe fix. There are nice people there I’m sure but the men in service are complete misogynistic jerks especially Walter. I refuse to buy another vehicle come October from Rick Case given how terrible they have been towards me and my expanding family. More

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Excelent personal service I had all the time feedback about my car. Mr Walter Ch is very profesional and showed at all time knowledge about the service they were providing. I a I had all the time feedback about my car. Mr Walter Ch is very profesional and showed at all time knowledge about the service they were providing. I also had to use the transportation as the service took longer than I expected More

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Great Customer Service Service Manager Juan was great, followed up and kept me up to date on future offers and maintenance. Provided a loaner and coordinated transportation Service Manager Juan was great, followed up and kept me up to date on future offers and maintenance. Provided a loaner and coordinated transportation pick up and drop off. More

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