Friendly, professional, timely.
The service department is very accommodating, They kept me informed as to when my car would be ready, of course the free coffee helps the time go by
The service department is very accommodating, They kept me informed as to when my car would be ready, of course the free coffee helps the time go by!!
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by Msjudye103
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2024 -
Chevrolet of Everett responded
We're pleased to hear that you found the service department at Chevrolet of Everett to be friendly, professional, and accommodating. Keeping customers informed about the status of their vehicle is important to us, and we're glad to know that you received timely updates. And yes, free coffee is always a nice perk while waiting for your car! If you have any more service needs or questions in the future, please don't hesitate to reach out. We appreciate your feedback and your support, and we look forward to serving you again!
Awful experience from the top down.
When you have the general manager of this dealership, Ward, tell you “I don’t have to help you” when you’re frustrated about an ongoing problem is ju
When you have the general manager of this dealership, Ward, tell you “I don’t have to help you” when you’re frustrated about an ongoing problem is just outrageous. And blaming GM for not getting the parts I needed for 2 months when they are already on the shelf is just ridiculous. Don’t be fooled with the advertising. They don’t care about their customers. This place needs a management overhaul. I’ve been in leadership for over 30 years and this kind of bad customer experience starts from the top and my conversation with the general manager, Ward, only proved this. Good luck to anyone who does business with this dealership and has a problem.
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by Kustomkruisers
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2024 -
Chevrolet of Everett responded
I'm sorry to hear about your frustration and the experience you had at our dealership. However, there seems to be some miscommunication or misunderstanding regarding the parts and the time it took to address your issue.
The parts for your vehicle were not sitting on the shelf for two months. You were contacted the day they arrived, and we aimed to address your concerns promptly.
Your vehicle was fixed within 24 hours of our phone call, indicating our commitment to resolving the issue as efficiently as possible.
We apologize for any miscommunication or frustration you experienced during your interaction with our General Manager, Ward. We take customer feedback seriously, and we'll review and address the concerns you've raised. Our goal is to provide excellent service and customer satisfaction, and we appreciate your feedback as it helps us improve. If you have any further concerns or questions, please feel free to reach out, and we'll do our best to assist you
Jan 24, 2024 -
Kustomkruisers responded
Sorry, that is incorrect, I have had to call over and over for updates because no one would reach out. When I called this last time I was once again told my part wasn’t in. That’s when I reached out your general manager out of frustration and was told he didn’t have to help me. It’s only because I made a big deal about this that I got a call back from the service advisor telling me my part that was ordered for me wasn’t in but they received a stock of parts that are on the shelf in the parts department that they can use to fix my truck. I don’t know how long they have been sitting on the shelf and never said the parts were there for two months. What I do know is that my truck still wouldn’t be fixed if I had not escalated it and this has been the experience over and over again with this dealership.
Both Travis and Dallas take the time to make the process
easy and use their great customer service skills in the process
easy and use their great customer service skills in the process
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by slboeavon
Verified Customer
Verified Customer
Jan 23, 2024 -
Chevrolet of Everett responded
We're pleased to hear that both Travis and Dallas have been providing you with excellent customer service and making the process easy for you. Ensuring a smooth and pleasant experience is important to us, and it's great to know that they go the extra mile to assist you. If you ever have more needs or questions in the future, please don't hesitate to reach out. We're here to continue providing you with top-notch service and support. Thank you for choosing Chevrolet of Everett!
Great place, really knows how to take care of the
customers. I have bought two vehicles from them and plan to but more.
customers. I have bought two vehicles from them and plan to but more.
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by Gregg Garmire
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2023 -
Chevrolet of Everett responded
We're grateful for your loyalty and the trust you've placed in us by purchasing two vehicles from Chevrolet of Everett. We're committed to taking care of our customers and providing the best possible experience. If you plan to buy more vehicles in the future or have any other needs, please don't hesitate to reach out. We look forward to assisting you further!
The service depart proactive, knowledgeable, and
professional. Not too much the service folks. They leave grease on my steering and other parts of my truck. Please stop it!!!! This is not your vehic
professional. Not too much the service folks. They leave grease on my steering and other parts of my truck. Please stop it!!!! This is not your vehicle respect people’s property.
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by George Acfalle
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2023 -
Chevrolet of Everett responded
I'm sorry to hear about your recent experience with the service department leaving grease marks on your truck. It's important for us to hear this feedback, as it helps us improve our service quality. Respecting our customers' vehicles and ensuring they are returned in clean condition is crucial. We take your concerns seriously and will address this issue with our team to prevent such occurrences in the future. Thank you for bringing this to our attention, and please accept our apologies for any inconvenience caused. We appreciate your feedback and are committed to making things right. If there's anything else we can do to assist you, please let us know
Very aggressive upsale tactics.
Untruthful and untrustworthy. Poor leadership and we will never return not recommend them.
Untruthful and untrustworthy. Poor leadership and we will never return not recommend them.
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by hutchison22915
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Travis Arnold, JJ in service.
Dec 12, 2023 -
Chevrolet of Everett responded
I'm really sorry to hear about your negative experience.
The dealer installed my new remote start system as
promised. They did a great Job
promised. They did a great Job
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by jpanton39
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2024 -
Chevrolet of Everett responded
I'm delighted to hear that the dealer installed your new remote start system as promised and did a great job. Ensuring that promises are kept and work is done to satisfaction is important to us. If you have any more automotive needs or any further feedback in the future, please don't hesitate to reach out. We're here to provide you with excellent service at Chevrolet of Everett
They found the vehicle I wanted, got it for me, took
exceptional care every step of the way. Highly recommend them!
exceptional care every step of the way. Highly recommend them!
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by petes0526
Verified Customer
Verified Customer
Nov 26, 2023 -
Chevrolet of Everett responded
We're thrilled to hear that Chevrolet of Everett went above and beyond to find and take exceptional care of you during your vehicle purchase. Your satisfaction and recommendation mean a lot to us. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you, and thank you for choosing us! 🚗🌟 #ExceptionalService #HighlyRecommended #ChevroletofEverett
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