Wellington Pereira | Page 9

Thank you Acton Toyota for a SUPER new car sales experience from the first handshake With Wellington, the detailed individual service from Alex and Gene to the last handshake With Scott, who deli experience from the first handshake With Wellington, the detailed individual service from Alex and Gene to the last handshake With Scott, who delivered our new vehicle to us at our Town Office in New Hampshire. All details were handled very professionally. We would highly recommend you to friends And family! Pete & Barb PS. We are so happy with our Toyota Tacoma!!!! More

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The whole experience with Acton Toyota was great. I was treated with respect by everyone. I had done a lot of research and new the price I was willing to pay, and the negotiations were quick. That alone wo treated with respect by everyone. I had done a lot of research and new the price I was willing to pay, and the negotiations were quick. That alone would have made it a positive experience, but what took place after the delivery is where Acton Toyota truly stood out and made my family a customer for life. It was a cold day and my wife and I had our newborn with us to pick up the car (she was going to drive the new prius home as I had to take our old car and make another appointment shortly afterwards). I did a walk around of the car and we found a little chip. (and Ken quickly offered up a vial of touch up paint, which I was great). When I got home after the appointment, I walked by our new car and saw a crack in the front bumper. I missed it in the walk around since it was hard to see from most angles (and I was trying to be quick to get the family back home). I called Ken and he had me bring the car back as soon as I could. I brought it in that day, and he and the sales manager Scott greeted me and had a look. They concluded that it must have happened while someone was moving the car or during a previous test drive. They took ownership of the issue and had it quickly resolved. They could have said it wasn't their problem since we had taken the car off the lot. We have our car back and like the work that was done. Couldn't have been happier with every stage of the process. More

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We had been researching the option of leasing a car for quite a while. I requested information on line from Toyota of Littleton. From the first e-mail response to the handshake when we left with our new Ca quite a while. I requested information on line from Toyota of Littleton. From the first e-mail response to the handshake when we left with our new Camry today, Stephen Poulin was wonderful to deal with. He was pleasant, without being pushy, friendly, informative, responsive and professional. He took care of all the minute details associated with buying a car and made the process less stressful and more fun. For anyone looking for a Toyata I highly recommend giving Stephen a call. Ruth Bechtel More

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An exceptional difference and experience compared to other Toyota Dealerships that I have visited in the past. Searched online to find a certified preowned toyota and it seems that Acton Toyota had the other Toyota Dealerships that I have visited in the past. Searched online to find a certified preowned toyota and it seems that Acton Toyota had the best deal around Boston. Did some research online to see some reviews from previous customers and I see a pattern of reviews that keeps on giving this place an extremely high score as well as lengthy review. Some dealerships that I went to in that past seem to have their own employees write these reviews so I was skeptical in the beginning. I went online to inquire about this vehicle and John Bohr immediately tended to my inquiry. I only left him my email at first because I didn't want to go through all the calls that other dealerships tend to send out to their customers constantly asking them to come in. John was very professional and left all his contact information for me and let me choose the best time for me to contact the dealership rather that sending out 10 emails before my visit. I scheduled a time to test drive the vehicle and came in early and the car was ready and parked in the front for me to test drive. John inquired about whether I have a trade or not and from experience I should have not talk about a trade until a price for the vehicle I am interested in has been set. Yet everything was going very smoothly and have already met my expectation I decided to let the used car manager examine my car while i test drive theirs. John said that this will speed up the process and I honestly can say it sure did. After my test drive we went to discuss about the price of the vehicle as well as the trade. It was one of the quickest negotiations I have ever done before. Lasted around 30-45 minutes. They presented me some numbers and I discussed with them about the numbers I thought that would be fair. People have to be reasonable when they do a trade in because the dealer would have to incur overhead when selling a vehicle. Nevertheless I got a great deal on the certified vehicle and the price that I got for my trade in was a good value as well. If you do your research you will be fine because Acton Toyota doesn't seem like a dealership that would intentionally rip you off like BOCH Toyota (they have amazing deals but they will try everyway to screw you in the end so becareful of BOCH!!) I have never met a dealership with such honesty and integrity for selling cars. They have a mission statement and they stick with it! Even Gene from finance was awesome. I was never for 1 second pressure to purchase any extra. They will spend time to explain to you anything you don't understand and will not guilt trip you or pressure you to buy some warranty. Absolute pleasure to do business with this dealership. Will definately recommend family and friends to this place! More

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A straightforward dealership. They have a strong code of ethics and seem to stick with it. They are clear about price and accessories. They will try to upsell you at the finance desk (clearcoat, extended wa ethics and seem to stick with it. They are clear about price and accessories. They will try to upsell you at the finance desk (clearcoat, extended warrantee etc., but are not pushy). It is a great relief working with a dealership that is not trying to pull something over on you. On the downside, the service department has a complicated reward and incentive program. I am one of those people that don't like such programs. I would much rather have a straightforward pricing model with perhaps a simple frequent-user discount. More

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This is the 6th car that we have purchased from Acton Toyota. Although we have closer options, we make the drive because of the people. We have worked with Ben Koller for years. He is consistently eager Toyota. Although we have closer options, we make the drive because of the people. We have worked with Ben Koller for years. He is consistently eager to help, knowledgeable and dedicated to customer service. With our last purchase, we also worked with Stephen Poulin. He is a pleasure to work with and is just as devoted to customer satisfaction. Keith Mobley, in Finance, continues to take good care of us. The whole staff is really top notch. Looking for a car can be a burden unless you are dealing with Acton Toyota. They are a dealer that you can trust. Thank you! More

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Stephen and Wellington were knowledgable, friendly and helpful. This is our second new car purchase with Acton Toyota. Their service and staff are always professional. Would highly recommend them. helpful. This is our second new car purchase with Acton Toyota. Their service and staff are always professional. Would highly recommend them. More

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This dealer was above average especially when compared with the three other dealers we tried to buy a truck from. They were honest and followed through with their promises (unlike other Toyota dealers) a with the three other dealers we tried to buy a truck from. They were honest and followed through with their promises (unlike other Toyota dealers) and carried through with the online bid that they made for the price of the truck. I regret that I do not live close enough to use their dealership services. More

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Just purchased a new car from them. They were a very professional outfit. Kept up to all the commitments they made. Good value for my money.... professional outfit. Kept up to all the commitments they made. Good value for my money.... More

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I dealt with Patrick through emails back in March. That experience could have been better....BUT I finally went intonthe dealership today 9/16. I met with Wellington and Lee. I have to say that this was th experience could have been better....BUT I finally went intonthe dealership today 9/16. I met with Wellington and Lee. I have to say that this was the best experience I have EVER had at a dealership. The atmosphere is so relaxed. Its no pressure or bs. They are honest and treat everyone with honesty and integrity. They have renewed my faith in dealerships. More

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