Wendell Collins | Page 8

Great customer care Customer care was great when I decided to trade in my previous car for a 1-year old pre-owned Infinity. Wendell was awesome to work with - patient an Customer care was great when I decided to trade in my previous car for a 1-year old pre-owned Infinity. Wendell was awesome to work with - patient and a great sense of humor. Finance office made it easy and didn't try to push me into purchasing extra warranty or add-ons. Would definitely recommend Roswell Infinity! More

by MELBERAPPLE Verified Customer Verified Customer

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Worked with Wendell in purchasing a 2007 Mercedes Benz sl550. To say that their sales office exhibits professionalism and integrity, is an understatement. They work with the customer to provide the vehicl sl550. To say that their sales office exhibits professionalism and integrity, is an understatement. They work with the customer to provide the vehicle you desire at a price that makes everyone happy. They prepare the car for delivery using exceptional detailers and the paperwork process is a breeze. Bottom line: I recommend the folks at Roswell Infiniti for your next new or quality used car purchase. The best car buying experience I've had. Thanks again Wendell. More

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Wendall and the entire team were great and easy to do business with. So good in fact that I decided to drive 4 hours one way to buy from them and the experience made the 4 hours back a much nicer drive. business with. So good in fact that I decided to drive 4 hours one way to buy from them and the experience made the 4 hours back a much nicer drive. Thanks again Wendall and team. More

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Very professional and straightforward experience. I believe I got the best deal for the best vehicle on the local market without having to negotiate anything. believe I got the best deal for the best vehicle on the local market without having to negotiate anything. More

by michael.layfield Verified Customer Verified Customer

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I bought a 2017 Jeep Grand Cherokee from this dealership on January 29, 2020. On the way home I noticed two chips in the windshield. I immediately notified Wendell, one of the salesmen I worked with that da on January 29, 2020. On the way home I noticed two chips in the windshield. I immediately notified Wendell, one of the salesmen I worked with that day. I was told “Yeah, the vehicle has been inspected. The chips have been filled. They will be fine.” The next morning I walked outside to take my 3 children to school and there was a 3 ft crack across my windshield originating from one of the chips. I called the dealership after they opened to let them know what was going on. When Wendell called me back he told me the manager offered to pay for half the cost to replace my windshield. I immediately got pushback from him when I told him I shouldn’t be responsible for any of the cost because they sold me a vehicle they guaranteed was inspected and the problem had been fixed. He told me I had purchased the vehicle “as is” and there wasn’t anything else that could be done. I asked him to please speak with the manager again about this safety issue. After several hours, the used car manager, Bill, called me back to inform me that the dealership was under no obligation to even offer to pay for half of the cost. He said “That was the gamble you took buying a used vehicle.” I asked him how he would like someone treating his wife this way, and if he would be ok letting his wife drive his children around in a vehicle with a 3 ft crack in the windshield. He became defensive at this honest question, asking “Oh, now you’re going to bring my wife and kid into it?” as if he was looking for a fight. I told him how absolutely absurd it is that I had pointed out the chips, was guaranteed they were filled, and now was dealing with a 3 ft crack. I told him they had very obviously not been filled and he gets smart with me - “Are you some kind of windshield expert now?” 😳 Seriously?? I called him and the dealership out on many points and he had the nerve to say “We are trying to work with you, but you’re just being mean to me.” Let me be clear - I am standing up for myself as a single woman who walked into a dealership and spent HARD EARNED money with them just to be dismissed by a bunch of shady car salesmen who enjoy taking advantage of patrons who trust too much. Way to perpetuate the stereotype of the shady car salesman, guys. Infinity should be so proud to have you represent their name. More

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Came in for an oil change and walked out with a new vehicle. Wendell Collins is great to work with and extremely knowledgeable about the products offered. vehicle. Wendell Collins is great to work with and extremely knowledgeable about the products offered. More

by KEPHREM82 Verified Customer Verified Customer

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My visit with Roswell Infiniti was by far one of the Best buying experiences that I’ve had yet! Mr. Quinton Burns took very good care of us by making our time with him and his team, as comfortable as possibl buying experiences that I’ve had yet! Mr. Quinton Burns took very good care of us by making our time with him and his team, as comfortable as possible with refreshments,great loyalty, and a great product. I Highly recommend him and his team for a Wonderful buying Experience and Investment. More

by jcooksey Verified Customer Verified Customer

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Kristen in internet sales and Wendell in sales were very professional and efficient. They made purchasing easy. I definitely loved applying online and getting a preapproval for financing prior to purchasing professional and efficient. They made purchasing easy. I definitely loved applying online and getting a preapproval for financing prior to purchasing. More

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New QX50:Lease Seamless process to return end of lease vehicle and roll into a new lease vehicle. The sales team was very attentive and spent a lot of time with me t Seamless process to return end of lease vehicle and roll into a new lease vehicle. The sales team was very attentive and spent a lot of time with me to get the right next vehicle. More

by JODIBOGEN Verified Customer Verified Customer

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Professional and Easy Our salesman was pleasant and professional. Not at all pushy. Worked within our desired budget and offered great rates. Provided excellent service aft Our salesman was pleasant and professional. Not at all pushy. Worked within our desired budget and offered great rates. Provided excellent service after the sale and we would definitely purchase from RI again. More

by IAMCHRISTINE1 Verified Customer Verified Customer

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