Wendy Huckaby | Page 11

Came in for an oil change and brought up two other issues, one was a screen problem they could not replicate and the other was the A/C blowing hot air when I accelerate and this was not fixed either. issues, one was a screen problem they could not replicate and the other was the A/C blowing hot air when I accelerate and this was not fixed either. These issues are now documented so i’m hoping this can be looked at in more details at a later time. More

by ELLCAT Verified Customer Verified Customer

Print

Everyone was excellent at their jobs kept me informed as what they were doing. Got me in and out in a good manner. what they were doing. Got me in and out in a good manner. More

by austincharles7120 Verified Customer Verified Customer

Print

She left me hanging. And a estateme of 500.00 dollars to fix a windshield wipers fluid leak. And a estateme of 500.00 dollars to fix a windshield wipers fluid leak. More

by cayuga800 Verified Customer Verified Customer

Print

Emergency Service with extended warranty, coordinated with warranty late in evening, diagnostic the next day determined failed starter, fixed and addition services completed with pick the second day. We with warranty late in evening, diagnostic the next day determined failed starter, fixed and addition services completed with pick the second day. We'll Dine More

by indyega Verified Customer Verified Customer

Print

Wish I had another option for dealer services The dealership needs to be better run dealership needs to be better run More

by Billymal63 Verified Customer Verified Customer

Print

Didn't get told about diagnostic charges and was told they would credit and still waiting for that they would credit and still waiting for that More

by JKRUEGER0912 Verified Customer Verified Customer

Print

Vehicle still pulling to left hard. Had to call back to be told to buy new tires. Spent 200 bucks to have a slightly less left pull. The more I think about it, I should’ve been told to Had to call back to be told to buy new tires. Spent 200 bucks to have a slightly less left pull. The more I think about it, I should’ve been told to buy tires before lining my vehicle. More

by Ws Verified Customer Verified Customer

Print

Called dealership to make appointment for a common problem with the starter ground connection terminal and to have basic service as well as tire rotation conducted on my 2023 longhorn limited. My phon problem with the starter ground connection terminal and to have basic service as well as tire rotation conducted on my 2023 longhorn limited. My phone call was answered by an AI assistant, which was annoying as xxxx. I asked AI to be transferred to a human. I made an appointment, and I showed up early. Wgen I pulked into the service lane, I waited 20 minutes for someone to approach me! Once they did, I thoroughly explained my issues and what I needed. I was told it would take 2 to 3 hours and that they would send me a text telling me when it was ready and any other things they found that would be suggested fixes. I dropped it off at 10:00 a.m. At 6:30 p.m. I had not heard from them, so I called for an update! After being put on hold for 20 minutes, I was told that they forwarded my info to the service manager for priority and that they would call me back ASAP with an update. Now it it 8:00 p.m. and the service department is closed and I have no answers or vehicle! I am a disabled veteran and have no means of transportation. I am more than xxxxxx off at this dealership at this point. Zero communication, and they have left me stranded and in harms way with no transportation. I will never do business with them again and I will certainly share my experience with my fellow veterans at the VA and in the community! More

Print

Wendy was great! Worked to help get me in and done with a full oil change and tire rotation. Always appreciate the service at your lacation! Worked to help get me in and done with a full oil change and tire rotation. Always appreciate the service at your lacation! More

by Matthew Verified Customer Verified Customer

Print

Fantastic. Communicative. Easy She was easy to work with and very communicative. The reverse still sticks a bit so I will keep an eye on it but Wendy was fantas Communicative. Easy She was easy to work with and very communicative. The reverse still sticks a bit so I will keep an eye on it but Wendy was fantastic More

by Agerkertp Verified Customer Verified Customer

Print