Wes Walker

Rojo was extremely helpful and knowledgeable about my new Sorento. We worked out all of the details before I ever drove to St Augustine. Sorento. We worked out all of the details before I ever drove to St Augustine. More

by KARENBPVB Verified Customer Verified Customer

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It was an easy process. I was able to do almost all of it before I ever walked into the dealership. I was able to do almost all of it before I ever walked into the dealership. More

by ms Verified Customer Verified Customer

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I was able to deal with Wes and Allison while purchasing our vehicle and they were both wonderful. They were extremely kind and did everything possible to get us the best deal. I would definitely buy anothe our vehicle and they were both wonderful. They were extremely kind and did everything possible to get us the best deal. I would definitely buy another vehicle from this dealership. More

by kroulca Verified Customer Verified Customer

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It was a pleasant experience. Everyone was nice and helpful. They wanted to make sure we were satisfied. Everyone was nice and helpful. They wanted to make sure we were satisfied. More

by jenklglln Verified Customer Verified Customer

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My whole experience with Family Kia was great! I would recommend this dealership with the utmost confidence. I would recommend this dealership with the utmost confidence. More

by susancarroll482 Verified Customer Verified Customer

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i recently purchased a vehicle from this dealership, but unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was aski unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was asking questions about the vehicle. As a customer making a major financial decision, asking questions should be expected -- but instead of being helpful, he came across as impatient and uninterested in assisting me. I requested copies of the safety inspection, multi-point inspection, and service intake inspection multiple times. No one in the department provided them. Instead, Tony told her to "just look at the Carfax" and handed me a piece of paper showing only that an oil change had been done, which did not address my concerns. As of now, we are still requesting copies of these inspection reports and have yet to receive them. The sales department itself was cramped inside a small portable office with several people present. When Tony asked for my Social Security number, I said she was uncomfortable saying it out loud in front of everyone and politely asked if I could type it in instead. He responded by slamming the keyboard down in front of me as if my request was an inconvenience. That behavior was completely unprofessional. i continued asking reasonable questions about the vehicle, but Tony still seemed unfriendly and disengaged, almost as if he didn't want to sell the car to me. At one point, he presented a document titled "We Owe / You Owe" that was blank and asked me to sign it. I understandably said I would prefer to wait until it was filled out before signing. No one should ever be expected to sign a blank document. Despite my hesitation, I felt pressured to sign it, and Tony made faces toward another salesperson while doing so. The entire situation felt uncomfortable and unprofessional. Although I ultimately purchased the vehicle, the experience left a bad impression. I want to clarify that this issue is not about "feeling unhappy" after the purchase -- it is about the way the transaction was handled and the lack of professionalism shown during the process. At no point were we provided copies of the safety inspection, multi-point inspection, or service intake inspection reports, despite requesting them multiple times. Being told to "just look at the Carfax" and being handed a document showing only an oil change does not substitute for the actual inspection documentation we requested. We are still waiting to receive those records. Additionally, the concern was never about repairs being completed. It was about transparency and professionalism. Slamming a keyboard when a customer asks to protect her Social Security number, presenting a blank "We Owe / You Owe" form for signature, and making visible gestures to other staff during the process are not behaviors that reflect a customer-focused environment. Saying "you should not have purchased the vehicle" overlooks the pressure and discomfort created during the transaction. Customers should not have to choose between walking away from a vehicle they want and tolerating unprofessional treatment. We are simply asking for accountability and the inspection documentation that was requested. We hope management will take this feedback seriously so that future customers do not have a similar experience. This is all they had to provide us & with getting frustrated. mind you 5 years ago they would provide the documentation of the inspection no problem, no they REFUSE. Sound shady. Family Kia of St. Augustine (Owner) 4 hours ago I am sorry you feel this way about your experience here; and we certainly do not want our customers to feel this way. However, we did provide all the repairs on the vehicle as you requested. If you were not happy with what we provided, you should not have purchased the vehicle. Again, we apologize that you were not happy with your experience. More

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Overall the experience was very good, however we were frustrated that they told us it would take 45 minutes to an hour to complete the sale but it took close to two hours frustrated that they told us it would take 45 minutes to an hour to complete the sale but it took close to two hours More

by pattiandmikedavis Verified Customer Verified Customer

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Good folks who worked hard to earn our business, particularly our sales guy Mike Redpath. particularly our sales guy Mike Redpath. More

by Ken Ambos Verified Customer Verified Customer

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I had an amazing experience here—honestly the best I’ve had at a car dealership in a long time! The team went above and beyond, staying completely open and transparent throughout the entire deal. I’ve been had at a car dealership in a long time! The team went above and beyond, staying completely open and transparent throughout the entire deal. I’ve been a loyal Kia fan for years, and service like this is exactly why I keep coming back. Highly recommend! More

by MDTRIMBOLI Verified Customer Verified Customer

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