Destiny Mauck

Great support through the purchase process. Actual delivery of the car was disjointed but fast. Actual delivery of the car was disjointed but fast. More

by msolms Verified Customer Verified Customer

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Tristan was courteous, efficient, and quick. We test drove the vehicle, he provided numbers and there was little “back and forth.” We test drove the vehicle, he provided numbers and there was little “back and forth.” More

by RBPETERSON Verified Customer Verified Customer

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JC was very helpful from the start. Stayed connected with us while we decided on a vehicle. Worked with us electronically via emails and texts due to our schedules. Arranged for deliver Stayed connected with us while we decided on a vehicle. Worked with us electronically via emails and texts due to our schedules. Arranged for delivery quickly. Attention to all the details, car was tinted, detailed, gassed up with plates in and ready to drive off the lot at pickup. Also help set up Kia connect afterwards. Was a relatively seamless experience. Would highly recommend. More

by amandajenkins79 Verified Customer Verified Customer

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This dealership is the best place to buy a car they always give the best deals always give the best deals More

by BLAKEBREN22 Verified Customer Verified Customer

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Destinee prepared the basis for a used vehicle sale. We were dicscussing the down payment.I never received a call back regarding that.The next day I received a text saying the vehicle was sold.Very bad c We were dicscussing the down payment.I never received a call back regarding that.The next day I received a text saying the vehicle was sold.Very bad customer service and obviously not very great at following up.Made my credit score drop for nothing.Very dissapointed. More

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Working with this dealership was an absolute pleasure. They were open to negotiating over the phone and made the process super smooth once I came in to buy the car. There were no hidden fees and they didn They were open to negotiating over the phone and made the process super smooth once I came in to buy the car. There were no hidden fees and they didn’t try to pressure me into unnecessary add ons or additional warranties. I have already started recommending them to my friends for future car purchases and I will use them in the future! More

by JWalsh Verified Customer Verified Customer

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Rojo was extremely helpful and knowledgeable about my new Sorento. We worked out all of the details before I ever drove to St Augustine. Sorento. We worked out all of the details before I ever drove to St Augustine. More

by KARENBPVB Verified Customer Verified Customer

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Marius was amazing to deal with & we made a deal over the phone . Having a 4 hour ride to St Augustine, vehicle was ready as promised. Zack was amazing as well & got service to install a new battery On the s phone . Having a 4 hour ride to St Augustine, vehicle was ready as promised. Zack was amazing as well & got service to install a new battery On the spot. Doug in finance got us out the door quickly & offered us additional rebates as well. I would recommend Family Kia to anyone, regardless of where you live. It was well worth the trip!!!!! More

by abe2fl Verified Customer Verified Customer

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The car purchased from family Kia was a great Bargain. The customer service however was so Bland.. I’m HUGE on customer service… I was lead to believe I was gonna be meeting DESTINY the rep I’d been emai The customer service however was so Bland.. I’m HUGE on customer service… I was lead to believe I was gonna be meeting DESTINY the rep I’d been emailing and texting… She texted me 15minutes before 430pm appt to say she’s excited to meet me. Once I got there 5mins late I was told she’s gone for the day. So a guy would be helping me..(I NEVER GOT HIS NAME SO IM ASSUMING HES L ONE OF THE THE NAMES MENTIONED IN THE SURVEY. I was left in the office about 15-20mins while he went and got the car, there was never a sorry for your wait or nothing to the point I left and got in my car to leave. When I got to the road I saw him pull to the front with the car (because I truly needed this car for my daughter I turned around) you can tell he didn’t care that I pulled off (I don’t think they thought I was gonna really buy, but I did) when I asked questions about the car his answer were so empty(he even shrugged his shoulders when asked are there any mechanical issues). So with his it was just a cold sale…. The financial guy was very warm, he held a conversation, even did a few jokes. I don’t remember his name but he did atleast introduce himself. No one in the TRAILER greeted me, the other car companies I went to OVER GREETED ME (everyone). So yes the car was a good bargain but the customer service was EMPTY I WONT SAY BAD BECAUSE I WASNT MISTREATED.. I just ALSO WASNT treated. The two mechanics outside the trailer did say goodbye. That’s it, that’s all! I think I was a book judged by its cover… I actually wanted to purchase two cars, even after I expressed it the sales guy didn’t try to offer me anything to look at. More

by shanasmith813 Verified Customer Verified Customer

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Friendly, helpful, and knowledgeable staff at a convenient location. Accommodating individuals facilitated ease of purchase. Would recommend this dealership to anyone desiring to purchase a new veh convenient location. Accommodating individuals facilitated ease of purchase. Would recommend this dealership to anyone desiring to purchase a new vehicle without hassles or stress. Great job! I will return in a few years to purchase a second vehicle. Thank you so much! More

by LISAMARIEGASPARRO Verified Customer Verified Customer

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