Wesley Bracewell | Page 2

After years of service, including the purchase of my car, Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service for Dec 6 at 9:20am. I then thought, maybe they have a key drop box? I call 2x and confirm where and how to do it. I arrive, grab an envelope, fill it out, place the programmed key in, fold it up, slide it through the drop slot, see it bounce on the clutter free floor, and look up at the camera in the service bay, while looking at the time to confirm things are safe at 8pm. Next day, no call. I call them and they say they do not have any keys. I get driven there. I complain and ask them to review footage to see how they can lose a key in their envelope, on a clean floor. "We dont have a camera there." So...its fake huh? Key is gone and they dont give one xxxx. Thinking, this is being blown up, I leave, and return with my broken spare, speak to Gene, whom has been there since I first got serviced years ago, and nobody is helping me about my missing key. Gene asked what service I needed, ignoring that this customers trust level plummeted, and i said i think i have a wheel bearing problem. He sets me up and i ask...what are you going to do to make this right? Offers a $200 diagnostic fee waived, something i never heard on previous visits. I said, great, but i still need my key or a new one programmed. Why is this such a demand! Fine, again, take a deep breath, car is in safe hands, theyll find the key or make a new one. Easy problem to solve. That evening, Gene calls, says its TWO wheel bearings, $1300, out the door. Two, how?! Through bewilderment, I said ok do it, much like Ralphie saying Yes to getting a football from Santa in A Christmas Story, and hang up. I took 2 steps, stopped, and thought, 2?! $1300?! I put on my Columbo rainjacket and did some investigating on this type of service and how in the xxxx a key gets lost. I then call multiple times from last night to the early morning, only getting through to what sounds to me as an answering service, demanding, DONT DO A THING. I call Kevin at Compu-tune, whom worked on my Trans Am years back and asked for availability and prices. He didn't say anything near $1300 and thought 2 wheel bearings is possible but unlikely. While on the toilet, how appropriate is that, Gene calls me after 10am. He got my msgs and I raced there. I ask about my xxxx key and he directs me to Brian, the service manager, whom is in the room behind me. Brian gives me a couple minutes, which is lovely since I wanted to get this done at 7-730am, but since their phones are made up cups and strings, I couldnt and I'm already late to work. First thing I said was "I'm sure you heard about me and how this place lost my keys." He says no. I tell him about it, what time I dropped them off, me calling, me pissed, and a hilarious quote for a service that I honestly couldn't confirm being two wheel bearings. All of a sudden, Brian says they looked everywhere for the keys, even taking desks a part. Remember, he said he didnt hear about this from the very start. "Is it possible you misplaced them?" 😐 Brian, I'm on that camera at 8pm, I folded the envelope, and watched it drop from the weight of a programmed key in it. I did everything I was supposed to do" He then says it's never happened and I'm thinking, yeah, believe me, this sounds crazy. He said Gene and someone else collected the keys that morning. 🤔 Then he says, "he quoted you $1300 for 2 wheel bearings? That sounds kinda low." .....huh. Yeah, we are excellent at this and dont use aftermarket parts. I then quoted him the average price is $350, are Honda parts made out of diamonds? I finish with saying I dont trust this place, I just want my key, and I'll take my business elsewhere. He writes down my name, my number, tells me to give him a few hours...and that was Friday around noon. Brian hasnt reached out. Take my car to Compu Tune, More

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Great car buying experience with James. Love my new Honda CRV. James made the car buying experience pleasant and is great to work with after the sale, too. CRV. James made the car buying experience pleasant and is great to work with after the sale, too. More

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Raul worked his magic and put me in a brand new 2019 Honda Fit. You are awesome. I’ll always drive a Honda! Best car! Honda Fit. You are awesome. I’ll always drive a Honda! Best car! More

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Worst dealership ever.I bought a brand new car and it was having touble starting they did absolutely nothing about it don't buy here! having touble starting they did absolutely nothing about it don't buy here! More

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Best Car Buying Experience Ever!!! Jordan Hamel was our Sales Professional. He guided us through this experience with expertise and caring. He even came and delivered our vehicle to o Jordan Hamel was our Sales Professional. He guided us through this experience with expertise and caring. He even came and delivered our vehicle to our home. He set-up the garage door opener, as well as pairing our cell phones. He went over the features of the vehicle in great detail. When he left, we felt confident about using the features of our new vehicle. The dealership went above and beyond for us. I only wish I could give them 100 stars! We had purchased another brand vehicle at a different dealership, previously. We made an appointment for an oil change at this other dealership, They could not get us in for 2 weeks, we arrived 1/2 hour early for the service, we waited almost 2 hours only to find they had never even started working on our vehicle. We left without the oil change. We told the sales manager at the Honda dealership what had happened at this other dealership. Honda of Gainseville gave each of us a free lunch and changed our oil for free!!! We will be doing all our auto business at Honda of Gainseville!!! Kudos to everyone at Honda of Gainseville!!! They have treated my husband and me like VIP's!!! WE LOVE THE ENTIRE STAFF!!! Thanks again ,Honda of Gainseville!!! More

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Awesome Experience! Buying a new car is an investment. You want someone to listen and understand your needs. James Quesenberry is that person. He spent the time explainin Buying a new car is an investment. You want someone to listen and understand your needs. James Quesenberry is that person. He spent the time explaining the two different models we were looking at during the buying experience. There was absolutely no pressure to make a decision on the spot to buy either car. He was willing to search for the perfect model and color of the car for us. Once we made the decision, James made sure I understood every aspect of the car before leaving the dealership. I greatly appreciate the amount of time and effort that went into this purchase. I would also like to thank Wes Bracewell, our service provider. He has worked with us for several years keeping our cars working great. Wes is one of the best. When we started discussing trading in our older accord, Wes started the listening process and began talking to us about some of the models out there for us to think about for the future. Wes is always able to explain any service that needs to be completed and always has it done on time. Don and I both appreciate the time and effort Wes give to us as customers. More

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service mr brace well isn't very friendly if it weans for David wouldn't bring my car back to Honda of Gainesvillehe run my day mr brace well isn't very friendly if it weans for David wouldn't bring my car back to Honda of Gainesvillehe run my day More

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James is excellent! My wife and I have leased our second pair of Accords from James and it has been delightful. We were delighted with our new cars, the lease price, and My wife and I have leased our second pair of Accords from James and it has been delightful. We were delighted with our new cars, the lease price, and Honda of Gainesville service department. More

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A GREAT DEALERSHIP TO PURCHASE AND SERVICE YOUR AUTOMOBILE Can't express enough how much I appreciate the fantastic employees that made purchasing my new Honda Pilot so pleasurable. Thank you all. Especially Can't express enough how much I appreciate the fantastic employees that made purchasing my new Honda Pilot so pleasurable. Thank you all. Especially my salesman Jordan Hamel. No pressure makes it easy More

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This dealership has a great team of associates in all depts. We found a very nice 2015 Ford Escape on-line and contacted them about doing a test drive. Their internet salesperson Brittany responded in just a few We found a very nice 2015 Ford Escape on-line and contacted them about doing a test drive. Their internet salesperson Brittany responded in just a few minutes. In the two days that we went to this dealership to look the Escape over, drive it, and then purchase it we were treated like family. I recommend Honda of Gainesville to anyone interested in a new Honda or a used vehicle they might have in inventory. You will be very satisfied with your purchasing experience. There's also a great service department team in place too. More

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