Wesley Prudencio | Page 16

I had my front driver side window regulator replaced as part of the service. The window works fine and the video from Jose Matos stated that the right rear tire pressure was 27. Two days later I received part of the service. The window works fine and the video from Jose Matos stated that the right rear tire pressure was 27. Two days later I received a tire pressure warning. After checking all tire pressures, all were okay at 36 except the right rear which as 43. Seemed very high and not sure what happened. Also note that when I went to pickup the car, none of the service managers were wearing masks. Not a good sight to see. Disappointed in their lack of customer safety during a pandemic. When I dropped the car off initially, Bryan was the only one who wore a mask (good for him). When I came to pick it up, Bryan was on vacation and no one in that area behind the desk had a mask. More

by mitchmark00 Verified Customer Verified Customer

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Always great service. We a 2 SQ5’s now and will be adding an SQ8 sometime later this year. Plan to Be Audi customers for a long time. adding an SQ8 sometime later this year. Plan to Be Audi customers for a long time. More

by Jjschug Verified Customer Verified Customer

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Great service from the Service Department. The total time of visit was good. I was kept informed about progress and nice to have a video to watch. of visit was good. I was kept informed about progress and nice to have a video to watch. More

by sheehanpeg Verified Customer Verified Customer

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Very impressed with the service I received on my 07 Audi A4. It was a factory recall that was a no cost repair for me, but I was still treated very professionally by all employees. A4. It was a factory recall that was a no cost repair for me, but I was still treated very professionally by all employees. More

by Kevin Mills Verified Customer Verified Customer

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I am usually made to feel like I am an inferior person for not selecting to do the over priced recommended service options presented to me. for not selecting to do the over priced recommended service options presented to me. More

by NICKI.TROST Verified Customer Verified Customer

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My husband was the one who brought my vehicle in, but said everything was great. We really like the inspection videos you provide. very detailed! said everything was great. We really like the inspection videos you provide. very detailed! More

by LESLIESTONE1 Verified Customer Verified Customer

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This was our first trip in that made use of our Audi care pack wave. Great service as always! My wife’s Audi has been excellent, looking forward to the next one. pack wave. Great service as always! My wife’s Audi has been excellent, looking forward to the next one. More

by JeffQ5 Verified Customer Verified Customer

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Great experience - love the video walkthrough and updates received throughout the service process. Wes was great to work with and provided a transparent update on what was needed to bring everything on my v received throughout the service process. Wes was great to work with and provided a transparent update on what was needed to bring everything on my vehicle back up to snuff. More

by gregious327 Verified Customer Verified Customer

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Audi of Des Moines was easy to schedule an appointment, friendly staff and they completed the service quite timely. They put a lot of effort into the details. friendly staff and they completed the service quite timely. They put a lot of effort into the details. More

by DINVILLE Verified Customer Verified Customer

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Wesley was very helpful in getting my tow kit ordered and installed into my Audi. He even came in on his off day to get the job started with the help of Bryan who followed the work to completion . It was a installed into my Audi. He even came in on his off day to get the job started with the help of Bryan who followed the work to completion . It was also a pleasure to meet Brady in parts who help me purchase an additional merchandise. My overall experience with this service center has been more than outstanding. More

by Roman Verified Customer Verified Customer

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