Whitten Reviews

We are from New York driving an RV towing a Jeep Cherokee. Our travels took us to Richmond, VA. The day after arrival our Jeep developed problems that couldn’t be totally fixed with a battery jump Cherokee. Our travels took us to Richmond, VA. The day after arrival our Jeep developed problems that couldn’t be totally fixed with a battery jump. A gentlemen at our campground recommended the Whitten Brothers Jeep/Chrysler Dealership. Excellent advice as it turned out! We called immediately and the live voice of Ash answered the phone. She recommended coming right in and someone would look at it. We couldn’t be happier with the service and attention we received from Tracy and Brent in the Maintenance Department. As busy as they were they were able to work us in with the possibility of having to leave it for a couple of days. That’s when Margaret stepped in from the Sales Department to help us in case we needed a rental car. As it turned out Brent discovered the problem and it was fixed and we were able to be on our way! We sincerely appreciate the efficiency, friendliness and support we received from all the personnel we encountered at Whitten Brothers. How fortunate your area is to have such an amazing business in the Richmond area. Many many thanks to Whitten Brothers…..YOU ROCK!!! More

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Had a recall last month they took care of one without ordering part. Returned for wiper relay to be put on. I have sat here since 1:00 it is now 4:45. This appt was made last month.SMH NoW they are telli ordering part. Returned for wiper relay to be put on. I have sat here since 1:00 it is now 4:45. This appt was made last month.SMH NoW they are telling relay recall doesn't work. Wipers were working fine before bringing it in. Don't bring your recall responses here. More

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Hope G. Helped me, and Evan was my salesman , nothing but first class helpful people here at this dealership. Welcoming toward veterans as one myself I was well taken care of , very happy with my purchase an first class helpful people here at this dealership. Welcoming toward veterans as one myself I was well taken care of , very happy with my purchase and warm hearted environment as well. 10/10 ! More

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Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend! More

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After 6 months I bought my 2018 Jeep Compass at this dealership, I’m having an ac problem that I never had with any older cars I owed before. Instead of blowing cool air, it blows a hot air. And when I dealership, I’m having an ac problem that I never had with any older cars I owed before. Instead of blowing cool air, it blows a hot air. And when I called to check if I could check the cars problem, they scheduled me for a 2 weeks waiting. To get my money only took couple hours. Your name should be ENEMIES?! Telma Santos More

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BBQ Bruce was a pleasure to work with. He was knowledgeable, very patient and kind. This is our second car from Whitten Brothers. They are always a pleasure to work with. Hope is financing was al knowledgeable, very patient and kind. This is our second car from Whitten Brothers. They are always a pleasure to work with. Hope is financing was also wonderful! More

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I had the best experience!!! Friendly people. It was a great experince getting my truck. They worked with me on getting me in a payment i could afford great experince getting my truck. They worked with me on getting me in a payment i could afford More

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Bruce was a outstanding salesman!!! I looked for over a month for a vehicle,but once I called ya'll and Bruce answered the phone and guided me through over the phone I new I found the place I wanted to sho month for a vehicle,but once I called ya'll and Bruce answered the phone and guided me through over the phone I new I found the place I wanted to shop!! I was very impressed when I met Bruce:) He went out of his way when I had a issue after I purchased my jeep!!! I wouldn't shop no were else but whitten brothers!!! BUT ONLY IF BRUCE IS THERE!!! More

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Bruce " BBQ " AndersonProduct SpecialistO: (804) Bruce Anderson was very helpful in helping me get my Jeep. He helped me to get the jeep that was right for me to be driving in. Bruce Anderson was very helpful in helping me get my Jeep. He helped me to get the jeep that was right for me to be driving in. More

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The buying experience at Whitten Brothers Jeep, beginning with the sales rep, Jon Burfoot, & extending to the sales & finance managers, was very informative, friendly & professional. I often recommend Whi with the sales rep, Jon Burfoot, & extending to the sales & finance managers, was very informative, friendly & professional. I often recommend Whitten & Jon to my friends & business associates. More

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