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Wil Jones
1,513 Reviews
Dealership Experience
11 yrs, 3 mos
Industry Experience
32 yrs, 11 mos
1,513 Reviews
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1513 Reviews of Wil Jones
December 04, 2019
Very professional and efficient Very customer service oriented. Meet or exceed all expectations. Vehicle service completed when it was advised it would be. Waiting area very clean an Very customer service oriented. Meet or exceed all expectations. Vehicle service completed when it was advised it would be. Waiting area very clean and comfortable. More
by RTB
Verified CustomerOther Employees Tagged: Caitlin Landis
November 28, 2019
25Kmi Service As always, Will and his team, were there to help, timely, promptly, politely, attentively with courtesy, respect and smile to keep customer not just s As always, Will and his team, were there to help, timely, promptly, politely, attentively with courtesy, respect and smile to keep customer not just satisfied but in confidence. Always a pleasure to do business with, professional at their best. More
by MENDEZ10
Other Employees Tagged: Colleen Celec
November 23, 2019
Oil change service Great to deal with Will and Amanda. Always cheerful and helpful. Kudos also to shuttle drivers. Always pleasant and usually remember where I work w Great to deal with Will and Amanda. Always cheerful and helpful. Kudos also to shuttle drivers. Always pleasant and usually remember where I work which is just a short drive up the street. More
by KATS120
Other Employees Tagged: Amanda Miller
November 20, 2019
Great service I’ve been coming here for 14 years and really like the job they do. My vehicles have always run well and have been very reliable. I’ve been coming here for 14 years and really like the job they do. My vehicles have always run well and have been very reliable. More
by MarcR
Other Employees Tagged: Amanda Miller
November 19, 2019
Customer service cannot be topped From the greeting to being told not to hesitate to reach out if I need anything when leaving, Will Jones always makes me feel like an important custom From the greeting to being told not to hesitate to reach out if I need anything when leaving, Will Jones always makes me feel like an important customer. He has a great sense of humor, joking back with me when we arrived about a half hour early when we are usually just getting there on time or a couple of minutes late. He has excellent communication skills, keeping me abreast of what is going on. He works hard to make sure I am safe and happy. Although I moved far away from the dealership, I make the time to come back for my service because of the way I am treated. My only suggestion for improvement would be to reset settings that might be erased due to the work. For example, I had my battery replaced and my display was not as bright as it had been until I asked how to change it back, my radio station favorites are gone, and the clock was not displaying the right time. More
by SBR123
November 19, 2019
Terrific service Been coming here for many years. Service is great and they honor other dealers coupons (not all do that) Also a comfortable waiting room, however, I d Been coming here for many years. Service is great and they honor other dealers coupons (not all do that) Also a comfortable waiting room, however, I did not have to wait long. More
by MJGBOSS
November 15, 2019
Almost perfect Good service. Need to do a better job at communicating service progress updates. I had to chat with someone on the website to get someone to call me w Good service. Need to do a better job at communicating service progress updates. I had to chat with someone on the website to get someone to call me with updates on my car. Also no call when my car was actually done. Really like the loaner car program. More
by traverj88
November 11, 2019
Breaks when I called the service department about my brake problem, they got me right in! The staff is always very pleasant and helpful. A good job was done when I called the service department about my brake problem, they got me right in! The staff is always very pleasant and helpful. A good job was done by the service department. More
by roadblok
November 10, 2019
Maintenance and More Outstanding experience. Wil came out to great me at the drop off spot so I continued into showroom to get paperwork done by Caitlin who was very plea Outstanding experience. Wil came out to great me at the drop off spot so I continued into showroom to get paperwork done by Caitlin who was very pleasant. Steve the mechanic took care of the oil and lube and provided a video with an update on the status of the car. Great job. Betty More
by BMK
Other Employees Tagged: Caitlin Landis
November 08, 2019
Great Repair Work My mazda had a strange crackling noise that sounded like it was coming through the windshield. The mechanic Will was able to find the cause and fix it My mazda had a strange crackling noise that sounded like it was coming through the windshield. The mechanic Will was able to find the cause and fix it within a few hours and kept me up to date throughout the whole process. Great customer service! More
by Genevieve R.
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