Caitlin was patient, always responded to my text messages
even as I concerned about my car
even as I concerned about my car
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by Sandy
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
North Penn Mazda responded
Thank you for your kind words, Sandy! We're so glad to hear that Caitlin provided you with such attentive service. We understand that concerns about your vehicle can be stressful, and we're happy she was able to keep you informed and respond promptly to your messages throughout the process. We'll be sure to share your feedback with Caitlin. Thank you for choosing us, and we look forward to assisting you again in the future!
Always a wonderful service experience!
Very nice shuttle service to/from the dealership. Amana Miller is a very professional and courteous Service Manager!
Very nice shuttle service to/from the dealership. Amana Miller is a very professional and courteous Service Manager!
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by DMBEENER
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
North Penn Mazda responded
Thank you for the kind words! We're thrilled to hear you had another wonderful service experience with us. It's great to know our shuttle service helped make your visit more convenient. Amanda will be especially pleased to hear your recognition of her professionalism and courteous service. We truly appreciate your trust in our team and look forward to serving you again in the future! 🚗😊
Caitlin was awesome, Her cummincation was great.
I always recommend North Penn Mazda to everyone for Service and Sales.
I always recommend North Penn Mazda to everyone for Service and Sales.
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by mcdemay
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2026 -
North Penn Mazda responded
Thank you so much for the kind words and recommendation! We’re thrilled to hear Caitlin provided awesome service and kept communication clear throughout your experience. We truly appreciate your support and look forward to helping you again at North Penn Mazda for both Sales and Service!
Caitlin was her usual friendly, efficient, professional
self. It is always an easy check-in with Catie. She arranged for a shuttle to return me home and get me picked up to get my car after service.
Th
self. It is always an easy check-in with Catie. She arranged for a shuttle to return me home and get me picked up to get my car after service.
The shuttle team members were great to ride with. Nick and Tom are great drivers. I felt safe in their care. Steve was an added bonus on my ride home.
Justin provided the video of the service and was clear on what he did servicing my car. Loved getting my clean car back.
I appreciate that Will greets me by name and treats me with respect. He always checks to see if I need anything.
I have to give stars to your Cashier, unfortunately, I don't know her name. She did a great job checking me out.
Amanda always makes a point to say hello when I am at the dealership. It makes me feel good.
Always glad to interface with the entire team.
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by BMK
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
North Penn Mazda responded
Thank you so much for your thoughtful and detailed review! We truly appreciate you taking the time to recognize so many members of our team. It’s wonderful to hear that Caitlin continues to provide the friendly, efficient, and professional service you’ve come to expect, and that the shuttle team — Nick, Tom, and Steve — helped make your visit comfortable and stress-free.
We’re also glad Justin’s service video was helpful and that you enjoyed getting your vehicle back clean and ready to go. Team members like Will, Amanda, and our cashier work hard to make every guest feel welcomed, respected, and appreciated, so your kind words mean a great deal to all of us.
Thank you again for your continued trust and loyalty. We’re always happy to see you and look forward to your next visit!
North Penn Mazda and their team took care of me as a
customer. They made sure I was 100% satisfied.
customer. They made sure I was 100% satisfied.
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by EDWARDIMBROGNO
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
North Penn Mazda responded
Hi Edward,
Thank you for taking the time to share your experience! We’re glad to hear our team at North Penn Mazda took great care of you and made sure you were completely satisfied. That’s exactly the level of service we strive for every customer.
We appreciate your support and look forward to seeing you again in the future!
Unlike most car dealers, North Penn Mazda deals with
honesty, integrity, openness, and full disclosure. They are much further from my home in Holland, PA than 2 other Mazda dealers, but I have visited t
honesty, integrity, openness, and full disclosure. They are much further from my home in Holland, PA than 2 other Mazda dealers, but I have visited them and wouldn't go back. North Penn treats me with respect, will work with me in the way I prefer, and come to a good price very quickly without the negotiation games other dealers employ. I am totally satisfied with my experience there.
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by TomS
Verified Customer
Verified Customer
May 01, 2026 -
North Penn Mazda responded
Thank you so much for your thoughtful feedback! We truly appreciate you making the trip from Holland to work with us—it means a lot. Our team is committed to doing things the right way, with transparency, respect, and a straightforward process, so it’s great to hear that stood out to you. We’re glad you felt comfortable and well taken care of, and we look forward to continuing to serve you in the future.
I recently took my car in for maintenance at North Penn
Mazda, and the service was outstanding. The service advisors were professional, transparent about the work needed, and kept me updated throughout the
Mazda, and the service was outstanding. The service advisors were professional, transparent about the work needed, and kept me updated throughout the process
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by DMBEENER
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2026 -
North Penn Mazda responded
Hi DMBEENER, thank you for the 5-star rating! We’re thrilled to hear that Tony, Amanda, Wil, and Caitlin provided the professional and transparent service we strive for at North Penn Mazda. Keeping you updated and comfortable with the work being done is always our top priority. We appreciate your business and look forward to seeing you at your next maintenance visit!
I Appreciate the follow up I received from the Service
Manager Amanda; she was great in trying remedy an initial miss understanding.
Manager Amanda; she was great in trying remedy an initial miss understanding.
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by Mdelgiudice1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Wil Jones
, Wil Jones
Feb 06, 2026 -
North Penn Mazda responded
Mdelgiudice1,
Thank you for taking the time to speak with me today. I am glad we were able to remedy your daughters vehicle quickly and under warranty for you! If there is anything you need in the future, please don't hesitate to reach out to me directly!
Amanda Young
North Penn Mazda Service Manager
I will never take my vehicle anywhere else but North Penn
Mazda. They are wonderful, the staff is terrific, informative and thorough.
Mazda. They are wonderful, the staff is terrific, informative and thorough.
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by JVORONIN
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
North Penn Mazda responded
Thank you so much for the wonderful review! We’re thrilled to hear that you’ve had such great experiences with our team. Our staff works hard to be informative, thorough, and welcoming, and it means a lot to know we’ve earned your trust. We truly appreciate you choosing North Penn Mazda and look forward to continuing to take care of you and your vehicle!
Best Mazda Service and Parts Dept in the Industry!
Justin Hessler technician went over and above
Justin Hessler technician went over and above
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by MSMOLL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Wil Jones
, Justin Hessler, John Ingram (Parts)